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Question

Data ADD18

  • 18 September 2023
  • 1 reply
  • 104 views

Hi, 

I need more data for this month as I’m travelling, but I have some issues with Koodo at the moment  

Firstly, I was told when I signed up that I got free rollover data, I have never hit my data limit before so I should have plenty of rollover data but I can’t see it anywhere in my account? My partner who signed up at the same time with the same person in store has rollover data so where is mine?

i also got a text saying I could add 18GB of data for $3 extra dollars a month but when I tried this I got an error message saying my account has changed which I never did?

 

Please help:)

 

 


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1 reply

Userlevel 7
Badge +4

From the look of it, you weren’t authorized by the owner of your phone number. Was your phone number under your name? If so, you could go into selfserve and enable authorization there https://www.koodomobile.com/en/help/pausing-and-resuming-data

regarding the roll over data, can you go into selfserve and check data usage to see how much data you have used and if data was rollover or not.