Hey all!
Yesterday I ordered a new phone, and the phone I chose came with a $375 bill credit ($25 over 15 months). I had to select a new plan as well and chose the $65 5G plan.
Today when I logged in, there is a banner saying I can switch to the same plan for $60. Obviously I would love to pay $5 less for the same plan, but I’m worried I’d lose my bill credit. But it did seem that the bill credit was a perk of the new phone, not the plan.
Anyone know if the bill credit will be lost if i change my plan (either now or in the future)?
Answer
Will I lose my bill credits if I change my plan?
Best answer by Flo Koodo
Hi
In general, the discounts that are offered with a plan deal are linked to that plan and would drop if you switch to a different plan.
The discounts in this case will be removed if you switch to the $60 plan.
This topic has been closed for replies.
+4It is really depended on the condition of the credit though. From the look of it, the credit was attached to the specific plan. I think you would lose the credit if you change your plan.
Anyway, I will flag a rep to have more information
A Koodo customer, opinions are my own.
+4Hi
In general, the discounts that are offered with a plan deal are linked to that plan and would drop if you switch to a different plan.
The discounts in this case will be removed if you switch to the $60 plan.
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