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Managing your Services

Managing your Services

The place to ask all of your Koodo related questions

4244 Topics

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Mark PiffBeginner

asked in Prepaid

Old chip

Just want to know if I can re activate a chip from 2020, i went to Mexico and have not used it since November???

2 years ago

AsheTBeginner

asked in Self Serve

Bought a new phone, its coming soon. How do I make it have the same number as my old koodo phone? And will I have 2 bills?

I just upgraded my plan and bought a killer new phone to replace my dying phone. But looking back at it how will I get the same number with that phone and will I end up with 2 bills since I haven't canceled my old phone yet (no idea how to do that either)

2 years ago

SymoneBeginner

asked in Prepaid

sim deactivated

I have a Koodo prepaid SIM card that I was using till December and I paused my account for a few months now my sim card and phone number are not working

2 years ago

okk484Beginner

asked in Prepaid

Adding a 2nd SIM Card (2nd Phone Number) to a prepaid account

Hello, I currently have a prepaid account with a single personal phone number that I have been using for years, and now I need to add a second line for business. This line will be inside the same phone with Dual SIM. I recently bought a new prepaid SIM card to add to my existing account, but I’m unable to find where to go to activate an add it to my current account. The only option I have found is ‘’Change SIM card’’, which is obviously not what I need. The picture attached shows there’s a menu to choose the account inside the prepaid self-serve, but it’s only my current account listed there. Where should I go to add the 2nd line to my current account? From my understanding, the only other option would be to create a completely new e-mail address, and use this address to create a new prepaid account which will have a separate balance. (Will have to top up 2 different accounts and keep 2 separate e-mail addresses ) Thanks in advance.

2 years ago

T3J2Connector

asked in Self Serve

Abnormal Data usage recorded

I’ve had this problem before in the past where an abnormally high amounts of data usage was recorded during times where either data was turned off or during times when I’m not using my phone. During this current cycle, Self-Serve showed that between 7:55am - 8:17am, a total of 3.4gb was used. at 7:55 about 1.5gb but at 8:17 exactly 2.2gb was used. 3.4 gb in roughly 20 mins. As this has happened in the past, I’ve contacted Koodo previously and have taken all their steps to restrict data usage. They even got me to contact Apple support to make sure nothing was wrong with my phone (which I did and Apple confirmed my phone is fine). Since the last time this happened, I also downloaded a data manager to track my data usage in more detail and by the time Koodo told me I used up 100% of my data, my tracker showed me I had 1.4 gb left. I compared how accurate this tracker was to Koodo’s self serve log and in general, the tracker is pretty accurate. When I’ve reached out to customer support,

2 years ago

BadovermanBeginner

asked in Self Serve

moving to a different province

Hi, I have 2 user numbers(mine and my wife’s) on my account and we just I moved from Brampton Ontario to St. John’s Newfoundland. I’d like to change these 2 phone numbers, along with my account/billing address. Do I need to go to a Koodo kiosk or do it through customer service, or can I do it myself through the online self serve site? Thanks

2 years ago

Kiki123Beginner

asked in Prepaid

Deb1234Beginner

asked in Prepaid

voicemail issue

How do I disable voicemail on my prepaid phone. I keep getting a robo call everyday all day.

2 years ago

frustrationcityBeginner

asked in Prepaid

does prepaid balance transfer to postpaid or are the minutes lost?

How do I bring my already paid minutes that are on my prepaid account but not yet used up to a new postpaid account? I want to have a postpaid account but I don’t want to lose the minutes that I have already paid for.

2 years ago

BandanaBeginner

asked in Prepaid

New sim

I want a new postpaid sim with monthly bill of $15 or prepaid sim for my daughter, but on a separate account , not on the same account as myself, so kindly suggest how ?

2 years ago

BobbyD7Beginner

asked in Prepaid

Pre Authorization

I just set up my pre authorization today for my first bill, should I pay my bill due on July 12 separately or will the set up handle it?

2 years ago

louisejsinclairOrganizer

asked in Prepaid

short term plan

I am a foreign temp worker in Canada (originally from UK). I am looking for a 3 month sim plan (calls, texts and data) and Koodo seems to have good options on the bring you’re own device. Anyone know if they can be cancelled at anytime without fee?I cannot call Koodo to ask as I am still on my UK plan and it would be a fortune.

2 years ago

louisejsinclairOrganizer

asked in Prepaid

new number

I am about to order a bring your own device SIM card. My question is do I get a new number with this? (I currently have a UK number so I need a Canadian one) Thanks

2 years ago

gilk2008Beginner

asked in Prepaid

Can I text with a "data only" plan?

I got my son a sim card and he is using an old phone. I decided to just buy him a gig of data hoping he could use it to just text when he is out at the park etc… but koodo doesn’t seem to allow it. I tried what’s app and it doesn’t seem to work either. I just get repeated messages from koodo saying I do not have a texting plan. This doesn’t seem fair

2 years ago

noelle167Beginner

posted in Prepaid

change prepaid base plan

My pre paid plan has around a month left on it so I decided to change my base plan now so I wouldn’t forget. I pressed change base plan and I chose the new one I wanted. I bought it and the pay came out of my back account but it looks like it didn’t actually change my base plan so that’s is automatically takes the money out of my account each month and the old one is still there. I don’t know how to fix it. This is what it says, the 30$ is what I just payed for the new plan and the 35$ is from my old plan and same with the payment due. So I’m confused! If anyone could help that great!

2 years ago

RollingInTheDeepBeginner

posted in Prepaid

[Prepaid] Upgrading base plans and ALSO signing up for automatic top-up.

Hello. I want to upgrade my base plan from the $15/month to the $30/month. This plan states that I get 500 MB + 500 MB of data if I sign up for automatic top-up.My question is, in what order to I do these actions? Must I first upgrade the base plan, which would immediately charge me the $30, or do I sign up for automatic top-up first?If the former, I am guessing I would not have the extra 500 MB for the first month at minimum. If the latter, the automatic top-up may or may not work for the first month because it assumes I’m still on the $15/month plan. Anyone have any ideas?

2 years ago

JimCantrellBeginner

asked in Prepaid

Texting in Europe

Usually when I go to Europe, I replace my Koodo SIM with an Orange SIM. Recently however, 2 factor authentication has become required and I have the texts being sent to my Koodo number. If I buy a Long Distance Booster will I be able to receive thse text messages in France. What network should I select (Orange, SFR, Bouygues, Free)?

2 years ago

JustHappyGuyBeginner

asked in Prepaid

No credit card pre-payment, only cash

Where can I pay using cash? I bought a phone a few weeks ago and my first pre-paid is coming up on June 4th, however I do not have a credit card. Can I pay directly to the bank, or better said a financial institution?

2 years ago

Alex BrownBeginner

asked in Prepaid

New Phone, Same Prepaid Plan?

I’m looking to get a new phone as my current one is on its last legs. I have an unlocked phone and purchased a prepaid basic plan for it 2 or so years ago. I was wondering if it is possible to purchase a new phone from koodo, such as an iPhone XR with the monthly payment plan without a new usage plan, but instead put my current Koodo SIM card into the new phone? Thanks!

2 years ago

HuiLa42Beginner

asked in Prepaid

Lost sim card

I lost my sim card in China. Is it possible to order one oversea?

3 years ago

tbonghyoConnector

asked in Prepaid

Change the plan (prepaid user)

Hi, I am a pre-paid user of Koodo.My next payment due is in two days. I like to change my basic plan today. If I change the plan today, auto top-up will charge again when cycle is coming in two days? someone said, if I change before cycle auto top-up, they will charge twice. So I don’t want to pay double.Can you help me?

3 years ago

jmonBeginner

asked in Prepaid

multiple users, one email

I work for an agency where we offer prepaid phones to our clients. They often do not have email addresses to use so we use our own email. Is there a way to have multiple phones on the same email address?

3 years ago

jaz.stewarttBeginner

asked in Prepaid

visual voicemail prepaid plan

hey i have a koodo prepaid plan and i would like to get the visual voicemail feature… is this luxury only for monthly customers? thank you for any help you are able to offer!

3 years ago

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