Koodo Community

Upgrading prepaid base plan impact automatic top-up?

  • 2 September 2020
  • 3 replies

Userlevel 1


   My wife and I have been using the $15 prepaid plans for quite a while, and have used the automatic top-up for 10% off each month.  Now that that discount is no longer available, I’m wondering if an upgrade to another prepaid package would eliminate that benefit.  I have no intention of touching the top-up setting for my account, but am not sure if that kind of action would be unavoidable in the upgrade process.  Anyone tried this?  Thanks.



Best answer by Sophia 2 September 2020, 23:41

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3 replies

Userlevel 7
Badge +4

No worries, you should be able to keep your 10% top up arrangement. If by any chance it does drop off your account, contact Koodo through Facebook or Twitter private messenger and they should be able to put it back… since you haven’t removed the auto top up.

Userlevel 1

Thanks Sophia.  I’ll give a try closer to the renewal date.  I’ll report back if I run into any issues.



Userlevel 1

Just to provide confirmed closure, the existing 10% automatic top-up discount was not impacted during the upgrade of our prepaid plan.