Managing your Services

I canceled my account because i left the countryand the bill is negative value,so I put auto payment(I searched on this pages so someone recommend the set auto payment) but a month later,bill still have same negative amount for billand I can not get a call from koodo because I am not in canadawhat can i do???

I already left left the Koodo and my contract finished and my tab is paid off but I realized my iPhone remained locked. I have no access to my Koodo profile anymore, how can I unlock the phone?

+1 (833) 348-3589 Is This a legitimate Koodo sales number? 

Hello, I used to be able to change my plan whenever I needed. After changing to this plan, I can’t downgrade to anything lower: ”$50 12GB UL min Plan SFDPrice per month: $50.00 (CAD)Service effective on: September 15th 2021” Any options or do I have to wait until September 15th 2022? $50/month just feels like a lot to spend when there are so many other services that want my money too.

Hi,I set up pre authorized payments on my debit card chequing account, every month I transfer some money from my savings to cover the phone bill. I forgot to do that this month, first time it happened, and my bill on self serve says that it still got paid. How is that possible? Is it going to take a couple of days for Koodo to realize that they didn’t get their payment? I’m ready to pay my bill now.thank you 

I added a line to my account, but we want to pay our bills separately on our own credit cards, Is this possible and how do I set it up?

I want to cancel my account

I touched the add3 button on my text message as by accident and it added an extra 3gigs for 10$. I want to remove it but can't in the self serve .. it says it's there in overview, but it's not when I want to manage!  

Order for new plan appears in cart although no option to click to pay.  I don’t need a new phone. I only want to change the plan. The page doesn’t give an option to click “next” or “continue” so i can pay for the order. It’s asking me for an order number, although I wasn't’ given one. How can I pay so I can complete this order online?Thank you, Rita

When the people call me, they hear that this number under call control, if you want through, need press number, like this. How it's happened?

Hello everyone, I traveled overseas abroad with my phone and koodo number. My phone was broken and to install WhatsApp on a new one it is necessary to receive an SMS with the verification code. Because I am not in Canada now I cannot receive said SMS. Is there any way that Koodo can send me the code that I will receive from WhatsApp?Thank you.

Good afternoon! As you can see from the title I lost my phone with the Koodo sim in it. I have lots of important contacts connected to my phone number, as well as Viber, Whatsapp, etc.What should I do in this situation? I need this phone number! Thank you in advance! Best regards,Giorgio

I’m a prepaid customer using the $45/month plan with 4.5GB data. I finished the available data before the renewal date and I’m not sure how buy more data. I would like some instructions on how to go about it.

I’m going to the US for 3 days. May only need to use SMS. The pay-per-use rate is listed as $10 per 100 outgoing texts. Does this mean I pay $10 no matter what and can send up to 100 texts?In other words, if I only sent two texts, do I still pay $10? If this is the case, Easy Roam is obviously the way to go.Thanks!

Our trip will be longer than 30 days. Can we renew the plan while we’re in the States?

Hi, I am current prepaid user of Koodo. I have one question about U.S roaming data booster. If I buy that booster, can I use data right away once I land in U.S? I don’t need to phone and text service in U.S, I need just for searching something by data. Is there any extra fee I need to pay in advance or need to go Koodo to add some plan? I am going to stay 4 days in U.S next month. My friend told me that I need to prepare something else. can you give me some tips?  Thank you for your time! P.S If I need to pay extra, what kind of service I need to heads up?  

is it possible to finance/upgrade my iphone while keeping the same plan?

Hi,I was wondering why Carrier Direct billing doesn’t work with Google Play Store but works just fine with Microsoft?  Don’t tell me Koodo doesn’t support it either cause I used to use it with Play store all the time but now the option is no longer there.  I know I have premium content enabled cause I pay for Xbox Game Pass with my Koodo account and I also use my account to pay for MS Office.  What’s going on?  I’ve tried everything that Google has suggested as well to no avail. Thanks,Jordan

I did a one time payment on my credit card and now Koodo thinks I authorized monthly credit card payment. But I did not!  I looked everywhere on my account and profile and nothing indicates that any pre-authorization has been granted. I want my card removed from the system so I can pay my bills through my bank like I used to.  How do I get my card removed from the system??? Nadia 

We have a corporate Rogers account but when I fill the form it asks for First Name Last Name.When I enter the account number it says it is invalid.When I enter the Device Serial Number it says it’s invalid.Both are correct.Can someone help me with this?

Hello,I haven’t added any add-ons while I was in Canada. I’m trying to activate roaming from Armenia, added international roaming add-ons and easy roam, but still can’t connect to the network.How can I solve this problem?Thanks.

My plan is supposed to include data (have email for confirmation) but it still does not show.  I can’t find a number to leave a message for callback.  Is this still available?  How do you talk to someone?

I am a Telus customer but I want to switch to Koodo. My contract with Telus is up in May. If I cancel now do I need to pay out my contract with Telus?  Since Koodo is owned by Telus, I am curious if I can switch over or if I need to pay out my contract with Telus. I know I will have to pay out my phone balance, but I will be brining that phone to Koodo.Do I need to cancel with Telus before I signup with Koodo?I also have an Apple Watch, is it possible to use this with Koodo?

HelloI recently ported my number to Koodo because the Service Provider I had didn’t have coverage in my new place. I was able to call Koodo Shop and they assisted me with the porting which came at a $50 cost nonetheless. But the max data I could get was 15GB. I accepted it because I was desperate at the time for network coverage and data.At the moment, I needed a bit more data but I could not find any option in my Self Serve to upgrade my data plan to a much more bigger one.Does anyone know how I can go around this and be able to upgrade to a bigger data plan?Thank you all for your suggestions.

I got my girlfriend and I a shared plan a few years ago,  I switched to another provider for a while but she had a tab to pay so she stayed with koodo. I would like to switch back to koodo and migrate the number. When I try to migrate my phone number back to koodo it seems to use my old number for the account, I'm not sure where I can change this either.