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bill paid, then ported number, still bill is shown outstanding

3 years ago
December 21, 2021
7 replies
98 views

Nikhilg
Connector
3 replies

Hi,

Taken a koodo connection on 1-Dec-2021, plan of 40$.

As billing cycle is from 7th, I received a bill on 8th Dec-2021, of 57.01$, which contain prorated bill of 11$ for 1-Dec to 7-Dec.

I paid this bill of 57.01$ on 18-Dec-2021. And ported number to another carrier.

Ideally I should receive some refund as full month service was not utilized. However, I received another bill of 28$ , with due date 2-Jan-2022.

Can someone pls guide how to get this resolved?

Is there any helpdesk number ?

Regards,

Nikhil

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rikkster
Mobile Master
6157 replies
3 years ago
December 21, 2021

I would suggest scheduling a callback using Koodo Assist to have this matter looked into. Or, if you prefer, send a pm to Koodo via Facebook Messenger or dm via Twitter.

https://www.facebook.com/Koodo or https://twitter.com/koodo

Robert T
Mobile Master
12008 replies
3 years ago
December 21, 2021

Or post your bill here without personal info and we could try and explain it to you

When you like my post, my boss gives me a raise, my dog is happier and my kids love me more.

Dennis
Mobile Master
29034 replies
3 years ago
December 21, 2021

What does the pdf ebill say when you download it from self serve?

What does it say the $28 is for? Are you sure this $28 is not your credit?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949

Nikhilg
Author
Connector
3 replies
3 years ago
December 22, 2021

Hi All,

Thank you for your replies.

Just an update here, that the amount paid 57.01$ is appearing in Account history. So the bill amount is now showing (negative) -$28.63

This amount cannot be adjusted in future bill as I've ported my number to other carrier.

Now question is, how shall I get refund amount $28.63 ?

Nikhilg
Author
Connector
3 replies
3 years ago
December 22, 2021

rikkster wrote:

I would suggest scheduling a callback using Koodo Assist to have this matter looked into. Or, if you prefer, send a pm to Koodo via Facebook Messenger or dm via Twitter.

https://www.facebook.com/Koodo or https://twitter.com/koodo

Sent msg to koodo on fb messenger. Thank u.