Managing your Services

I need to talk with a live person  regarding how to minimize by bills to the few calls I make to Washington state  

I currently have a prepaid plan. My current phone is getting old so I’m looking into buying an unlocked phone from a store. Will I be able to put the SIM I have currently into the unlocked phone and continue to remain on my prepaid plan? 

can I take the 15$ Prepaid plan deal as an existing customer? Is it only for new customers? I am always with automated topup with 10% off currently. Thanks for all! 

Hi All,I am new here. I have a Samsung S22 Ultra which i bought unlocked from USA. I have activated the visual voicemail addon- $5. I can’t make to work, Contacted the Koodo phone support. Agent mentioned my phone isn’t under supported phone list. S21 Ultra is listed. So, I assume mine may work. Am i missing something? Help me please.  Thank you all. 

Please is US included on the unlimited calls to Canada? this is coming as US/Canada uses the same plus 1 dialing code. 

Will the seasonal hold plan allowed me to receive voicemail and be able to retrieve my messages, also, seasonal hold Olán allowed me to receive texts?thanks,Alex

Hi! I'm moving into Montreal and I'm interested in having the cheapest plan with calls and texts(no data) I think it costs 15 dollars. I have a Samsung s21 ultra but i want to use the esim for this plan. Is this plan available for eSim?

Can I change my plan from 4gb to 15gb for 1 billing period only?

Does Koodo have a feature to move my Koodo number to the Internet temporary, then, I will cancel it.I’m going to states but I need to keep my Canadian number for 12 months. I just want to access it over the internet.Alex

Hi I got a confirmation of 50% off my plan and 10/24 off in my phone tab as an employee of Bestbuy Mobile. But in my first bill I don’t see the 10/24 credit smh. Do I need to reapply for EPP discount?

Will I have access to data overseas if "international data roaming" is removed from my account?I got it removed from my account and I specifically do not wanna have access to data overseas so that I am not charged by mistake for anything when travelling. Will my phone still connect to some network, consume data, for me to eventually be charged something even if "international data roaming" is off? p.-s.: I am not talking about easy roaming.

May I please receive a call from a Koodo rep. Thanks. 

Hi,I would like to know if I can receive calls/text to my Canadian phone number while staying in Spain free or charge.Can I also sent text messages to my Canadian phone number while staying in Spain for free? Thanks!

I have the Shock-Free Data plan on my phone but I was charged $0.30 on my last bill with an exclamation point.  Can someone tell me how one gets this extra charge when I am expecting the data to be paused once the limit is reached, $0.30 is nothing this time but don’t want a shock in the future (as of many other horror stories I’ve heard).

I am trying to do taxes but am missing cell phone bills from my now close Koodo account. is there anyway to get copies of last year’s bills without a self serve account?

Is the data in a data plan for upload/download (interchangeable), or only one way? Ex: if I get a 5GB data plan, does that mean I can upload 5gbs? And if so, can I additionally download 5gbs, or does upload capacity take from download capacity? If upload capacity has a different limit than download, where can I find what the limits are? I haven't been able to find any info on this when shopping plans. Thanks

Where do I go to change my last name and update the phone number on my profile? 

Hi, I’m adding new line to my account.quick questionsCan I buy SIM card from store first then add new line on online to avoid $50 setup fee, instead of waiting for SIM card in mail? but there is no way to remove SIM $5 from my cart…Before completing the order, it asks me to confirm the shipping address and phone number for SIM card but my phone number is showing as (604) 111-1111  which is not my phone number.should I just ignore that and go to next step?When do I get to pick the phone number? I’ve done up to payment and next step is finish but no where asked me to pick my phone number yet.

Hi,My husband, father and I are all switching our service from Rogers to Koodo. With Rogers, we are all on one single account. We would like to remain on one account at Koodo. I just purchased one SIM card (because I wasn’t able to add more than one SIM card to the cart at a time). I’m wondering how to add the two additional SIM cards I need to purchase to the same account?We will all be doing the bring your own device option if that makes any difference. 

Hi everyone, I was trying to add my visa card but it was saying “an error occurred” but then I tried with a amex card and it worked, My CIBC visa is my main card and I wanted Koodoo to charge that card. What can I do to solve this issue, thank you

I just started my Koodo service on March 1st, but I got a text message for a bill today (the 12th). I’m being charged full amounts for service from March 1-9, is this normal? Like this bill is a lot more than I expected and I’m not too happy about it. 

Hi there i want to pay my tab and cancel my account so how can i do that 

Can I text to someone from another country vacationing in Canada without being chargedclong distance?

I just started with koodo 2 weeks ago. They charged me for 1.5 months!!!!I  going back to public mobile because they are cheaper. But I have lost 1.5 months of money to koodo!! When should I switch so I lose as little as possible?

hi, I've paid my bill through the bank account (pay now option, not with the pre-authorised payment).However, it kept showing the amount I have to pay and I assume I need to give a couple of days till the payment is processed. Does the “Tell us you've paid this balance” option only show after the due date? cuz I currently can not see it. How long does it normally take til the koodo receives and confirms my payment? (my due date is in 3 days)Thank you