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Cancellation of Koodo Mobile Plan

3 years ago
January 12, 2022
5 replies
1511 views

Amit Shinde
Beginner
2 replies

Hello Folks,

I need a help with below query.

I purchased a plan for Koodo mobile from their door campaigner.

I never received SIM card but have received service agreement email and they have started generating monthly bills. I have not even received the SIM nor have activated it.

When I try to call sales representative, he does not pick the call nor responds to messages. I tried calling Koodo customer care and It does not connect me to representative but just rout me to computer generated responses which does not help me much.

Any idea how do I cancel my service with Koodo?

Thank you in advance.

Regards,

Amit

Best answer by Allan M

No need for a Koodo number. Just as long as it is a North American one😊

You can follow what I put in the pictures. Then it'll just ask for your name, number, and a time for your callback.

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+4

Allan M
Mobile Master
12307 replies
3 years ago
January 12, 2022

You can schedule a callback at https://www.koodomobile.com/chat by just typing in “cancel account” or something similar and you can choose a time for a rep to give you a call.