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Billing issue

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I payed the bill, it already shows payment payed on my bank account. Why am I still being told its due by Jan 5th 

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4 replies

Dinh
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  • Dinh
  • Mobile Master
  • 17345 replies
  • January 4, 2022

How did you pay the bill, was it by a credit card in self-serve?

If you paid by online banking, it might take several business days for the amount to show up in Koodo. When you signed into self-serve » billing » account history, can you see the amount that you paid?

A Koodo customer, opinions are my own.
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1 person likes this
  • D
    Dennis
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  • Dennis
  • Mobile Master
  • 29034 replies
  • January 5, 2022

3-5 business days for online banking payments 

https://www.koodomobile.com/help/how-pay-your-bill

 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Anna Lakusta

I need payment history to Koodo from June 2021-January 2022
how do I get this? 
Also need to speak to a human regarding name change 

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  • Dennis
  • Mobile Master
  • 29034 replies
  • January 21, 2022
Anna Lakusta wrote:

I need payment history to Koodo from June 2021-January 2022
how do I get this? 
Also need to speak to a human regarding name change 

You can download your detailed pdf ebill ls which shows payments made each month.

 

Why the sudden name change? 

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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