Managing your Services

There are so many nuisance calls.I can receive 2-3 calls from Ontario and BC everyday. When I answered the calls, there are no any voice,then hang up the phone. What should I do?it’s really annoying！

We have the easy roam international roaming add-on as part of our cell coverage however when we were in Ireland and tried to text ROAM to 7626 we were not able to add it.Very frustrated with service!

We had an Amber Alert issued but it has now been canceled.   How do I turn this off on my phone LG31?   The Alert Just keeps coming and coming and the Siren goes off...Have Turned the phone on and off - nothingPlease HELP how do I Cancel this - VERY annoying!Thanks 

Hello, So I am currently on an $50 plan with Koodo with my own phone that I brought over. It has started to give me issues, so I started to look into getting a new phone especially with the Spring sale that Koodo is having right now. I am thinking of getting the phone with the Tab Plus so as to not have to pay an exorbitant amount upfront but when I sign in to my self-serve the Tab Plus option isn’t given. I have come to understand that you need a $55+ bill to be in the Tab Plus.  My question is can I upgrade to Tab Plus online and be able to get the phone deal right away or would I need to wait a billing cycle ? Also what is the benefit of Tab Plus in comparison to the other Tabs like what is the difference?  Thank you so much!

Change credit number from M/C to Visa

Hi may I know how to get that form to apply that discount ? 

I live about 10 km from the US border and my phone often sends me notice im on US towers and using easyroam . I dont want this . I have turned off roaming and my network is set to koodo but its still doing it . Is there something else i can try ? Thanks 

电话套餐不对，从中国移动转号过来，每月35$12g流量➕2000国际通话（中国内地➕香港），转过来时候说是免费到4月30日！今天收到账单国内通话要求付费260$

I have a $35 phone plan, unlimited messages and calls, as well as 3 GB shock free data. The problem is that, I’m being charged $40 and only getting 2 GB data, as far as my phone shows when I click on the data tab. Anytime I try to switch to a cheaper plan, the only 2 options I get are $50-$55 plans, nothing cheaper or even less or similar to what I have now. Anyone have any idea what’s going on? The help-bot is utterly useless for specific things like this

Hey there,Normally before going overseas I pause my plan calling Koodo but this time I forgot and I’m already here (I can’t call them since I’m already overseas)Is there a way I can contact them like via email to ask them to pause my plan until I’m back? I only remembered now because I just got charged. Would I get refunded for the plan if I do so ? Thank you!

This morning I received a notification at 7:11 am that I had used 50% of my data. Six minutes later I received back to back notifications that I had used 90% and 100% of my data. When I logged into my account to see what was going on  it showed that I had somehow used 1763 MB of data. My normal daily usage is around 5MB but can go up to 30MB when I’m out and about. I never use my phone for streaming movies or music. Seeing as all I had done up to that point was check my email, news app and answer 1 text how is it possible to have used that much data in so short a time? 

I have been on Koodo $15 Prepaid with automatic top-up  for many years . Can I change to the current new $15 Prepaid with added 250MB monthly bonus without losing my current 10% discount from having automatic top-up ?Thanks 

Hi,I received a callback from Suzana from Romania (I assume that’s how her name is spelt, apologies if I made a mistake) at 6pm ET and she stayed with me on the line for more than an hour and a half, answering all of the questions I had with a lot of knowledge and patience. She mentioned that I would be given a survey after the call but I have not received any texts yet, so I am worried it might have been directly after the call and I unknowingly hung up.. So I wanted to post my appreciation for her here, I saw someone else posted a similar thing a while back. Hopefully this reaches her. I wanted to acknowledge not only the friendly professionalism she maintained throughout our phone call, but the consideration and care she had for my problems. She is probably the most knowledgeable customer rep I’ve dealt with and I’ve dealt with a lot. She managed to help me with all of my issues. Suzana was very courteous and genuine - she didn’t sound robotic or inauthentic like people in this line

Hello! I’ve been accessing my voicemail successfully for months, but now, when I Call Voicemail, I’m prompted to select language and then enter a mailbox number. When I enter my number, “you have dialled an invalid number.” My number hasn’t changed. I’m able to access messages, self-serve online etc just fine. Help!  

Can I pay my bill in person in cash?

My tab is at 0$ I paid it off before contract was done. Can I still bring my old phone to trade in for new one?

Hi there,I was a CMlink user and have been “trying” to transfer my number to Koodo for over a month, however, it seems a little bumpy.A month ago, a Koodo rep contacted me by phone, said that they can help me complete the transfer from CMlink to Koodo. They helped me set up a Koodo account and a number but unfortunately there were 3 inconveniences happened.1. they got my name spelled wrong! this leads to a problem that I couldn’t pay my bill with credit card.2. I didn’t receive a Koodo SIM card. Now I have followed an instruction by one of your staff, going to a local Koodo shop to buy a sim card. 3. Reaching out to a live rep is extremely difficult for me so far. Over the past few days I kept trying to contact your live rep and got no feedback, including two callbacks booked.The special plan for CMLink customer is due in the end of March. I really need your urgent help to sort these things out for me.  

Is there a reason that this Android Phone that Koodo sells can’t be activated? It’s been waiting to be activated on my phone for some time.I don’t see it on the list, however this phone was purchased straight FROM Koodo themselves, it’s Android.If it Can’t be added, is there a reason there’s no warning so people aren’t wasting their money?When might be be added?

Hi, I have Koodo plan with tab balance left. My daughter has plan with another carrier. Recently I found her phone usage is much higher (we have to pay a lot of extra) while my usage is quite low. So I would like to transfer my current plan (and tab balance) to her. The most important is to have her existing number to use my Koodo plan. And I port my number out.Could someone please advise how to process above requests? Thanks!  

I need to talk with a live person  regarding how to minimize by bills to the few calls I make to Washington state  

I currently have a prepaid plan. My current phone is getting old so I’m looking into buying an unlocked phone from a store. Will I be able to put the SIM I have currently into the unlocked phone and continue to remain on my prepaid plan? 

can I take the 15$ Prepaid plan deal as an existing customer? Is it only for new customers? I am always with automated topup with 10% off currently. Thanks for all! 

Hi All,I am new here. I have a Samsung S22 Ultra which i bought unlocked from USA. I have activated the visual voicemail addon- $5. I can’t make to work, Contacted the Koodo phone support. Agent mentioned my phone isn’t under supported phone list. S21 Ultra is listed. So, I assume mine may work. Am i missing something? Help me please.  Thank you all. 

Please is US included on the unlimited calls to Canada? this is coming as US/Canada uses the same plus 1 dialing code. 

Will the seasonal hold plan allowed me to receive voicemail and be able to retrieve my messages, also, seasonal hold Olán allowed me to receive texts?thanks,Alex