Managing your Services

Why didn’t my iPhone 13 come with a charger 🔌 I got the cord & the phone today but no charger came in the box with it? How long does it take to activate my new iPhone from my Samsung A71 phone with the same phone # I have now?

Using a temporary phone and need a new SIM card do I need to grab a piece of id

Early January was the last time this year that I received my monthly email bill from Koodo. After two or three months I finally notice that I haven’t seen a bill for a while, login here to look at my balance, and pay it. But I end up being overdue that way, which I don’t like. My bills are not being shunted into my spam folder. I would just like to start getting my bill/reminder every month like I’m used to. Did Koodo stop doing this and I just never saw the announcement? Or what? Is the onus on me to remember to check my balance online every month now?

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Hi, I’ve recently received that my balance for my Kodo bill was negative last month. Yet according to my bank statement, I’ve paid it. This month the negative balance increased? I’m confused is Kodo taking my money twice?

Can I setup preauthorized debit payments from my wife’s chequing account for my koodo account?

How do i pause my subscription for 3 months since i am out of the country, and i can not do a schedule call since i do not have that sim i had in canada & they can not call international ?? does anyone know

My tab is $0 and they are still taking off $20.00 why and how can I get this corrected

Hi,I would like to activate the international call. In my add-on section, I have 1000min International LD add-on, but I don't find per-per-use add-on. This add-on is not shown on the available add-on, so what can I do to activate the international call?

I can’t figure out if Koodo offers home and network security or if it’s through Telus only. 

Koodo's billing is working hard to make up charges to stick on my account. Some examples from the past 12 months:April 2021 - Charged $21.70 for calls within Canada. I'm on an unlimited Canadian calling plan. WTF?March 2022 - Somehow a "$3 1000min International LD Add-on” was added to my account. Charged for 3 months before I noticed it. Did not get any email notification there was any change to my account when this was added, makes it even more suspicious.  May 2022 - One of our phones started "roaming" in the US when on a ferry from Vancouver to Victoria, $11 charged.That's $41.70 in the past 12 months of phantom charges, is anyone else experiencing this many incorrect charges being added to their account? I’m on a budget carrier to keep costs down and this is doing the opposite. 

Hello,I paid off my tab balance on my final bill and noticed a charge of around $200 called a Tab Bonus Debit Cancellation. This was in addition to the $400 remaining on my tab. Can someone shed some light on this for me? I wasn't expecting a bill this large upon cancelling. Thanks,Andrew

Hi everyone. Can I transfer my Canadian number to Koodo using Self-serve while I’m abroad?I will have to make the transfer while outside of Canada. Does anyone have experience with this?Or do I have to do it while I’m in Canada?Thanks.

I’ve had a ‘new’ phone for a few years now and never activated the sim for it, but when I try now in the: Change SIM Card setting it says “Invalid SIM number; please check the 19-digit number entered”. If I try in the Let's get started with activating your Koodo Prepaid account! it says “SIM card number is not available to be activated”It’s the right code, I have no reason to think it’s not a prepaid sim… 

I was a Koodoo client years ago and have an old Samsung SGH 667t.  I am now with a different carrier and my father needs a phone as he lost his other one.  How do i contact Koodoo to get the unlock code? 

I switched from Koodo to Telus and I have a credit on my Koodo account, how do I get reimbursed?

Has anyone had this issue before? I signed up for Pre authorized payments so there was no chance of me missing my bill, but the last 2 months I’ve been over charged. Last month I was charged an extra $50 (which became a credit on my next bill), but then this month the took out an extra $120, so now I have that as a credit on my bill. I’m fine to leave it as a credit, but I can’t really afford to have these extra charges on my credit card. This only started last month, but I’m wondering if I should call Koodo or maybe cancel the Pre authorization?Thanks everyone!

I have 2 line on one account. Can I pay each line with separate credit card.  

I can’t receive calls or texts.I rang my number from skype and it is going straight to voicemail.I can’t contact Koodo support because the only way is to schedule a call back, and I can’t receive calls! Absolutely ridiculous and shocking customer service.Does anyone have any suggestions on why this may be and how I can fix it? I’ve already turned my phone off and on which hasn’t helpedI’m with prepaid $25/month for 500mb plan, Iphone 13 Pro

I change my phone so i want to switch from e sim to physical sim. I have bought a blank sim. i dont know how to contact koodo or how to do it?

My 100min base plan has used all it’s minutes. Does it begin to use the Booster Add-On minutes for Canada Wide Calling or is the phone locked until I ‘top up’.

How do I get off the account I am on. Currently my ex and I are on the same account with separate phones and plans, but on the same bill. I need to get the accounts separated into their own things, or else I will just cancel my phone I guess. 

Hi. I'm going to move from Quebec to British Columbia soon. Is there anything to do with the current plan when you change the province? Thank you.

I have a Koodo WF723 Home phone but have forgotten my voicemail password. How can i reset the password or disable the voicemail?

is this koodo genuinely trying to give me a refund or is this a scam? i dont want to click the link until i know for sure