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Message from Koodo re: Roaming

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I received the attached email from Koodo shortly after we crossed from Canada to USA. This is my phone.   I have Easy Roam. I activated it from Canada on March 22.  I don’t know whether something is broken or whether I’ve lost Easy Roam. My statement for the period ending April 9 shows two days of usage at $11 each which is accurate. I thought I’d continue to pay $11 per day of use.  This message contradicts this. What is the true charge? 

Also, the originator of the message doesn’t seem to know who I am, or the fact that I do have Easy Roam. Very impersonal!

Thanks,

Gil

 

Best answer by Anonymous

Hello!

@GHC43 that email is sent automatically by the system when a foreign tower is detected; I can confirm that, even though the Easy Roam rates were recently increased, your U.S. Easy Roam rate will remain $11, as long as you keep the add-on on your line.

@Eric P. that’s correct, the $11 version of the U.S. Easy Roam add-on will continue with the $100 cap for the time being.

P.S: The most accurate information regarding a Koodo account will always be found in Self Serve.

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    9 replies

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    • Goran
    • Mobile Master
    • 13585 replies
    • April 13, 2022

    The price changed to 12 dollars a day on 1 April. So the message being received after that date would reflect the correct rate. You can also see it on Koodo’s site for easy roam:

    https://www.koodomobile.com/easyroam

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    1 person likes this
    • D
      Dennis
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    • GHC43
    • Author
    • Connector
    • 3 replies
    • April 13, 2022

    Interesting! My April 9 bill reflects  charges dated April 7 & 9 as $11.00  

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    • Dennis
    • Mobile Master
    • 29100 replies
    • April 13, 2022

    If you switched to the $11/day easy roam rate prior to April during the $60 cap promo period then your easy roam rate should be $11/day.

     

    I wouldn't rely on that email. Does it say in your self serve what your easy roam rate is? 

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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    • Boomer60
    • Connector
    • 3 replies
    • April 13, 2022

    I go to the states for 6 mths in the winter and periodically get this message.  I think it’s when I change networks, go to mexico and return, etc.  I do not get charged daily rate for having it turned on, I get free incoming texts, I do not use it for calls or sending texts.  I use my USA phone to check any voice mails.  I have no additional charges on my Koodo phone, and my USA phone unlmited calling/texting Canada, USA and Mexico is $14/mth (US)

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    • Eric P.
    • Rockstar
    • 18 replies
    • April 13, 2022

    I’m just as confused. My January and February bills say its going up to $11. My April bill says it is now $11. I’m trying to figure out what my cap is. Like you, when I went to check it says its now $12 and the cap is $240. So is the cap $240 if we are paying $11/mo or what? Koodo is the worst at these details. I’m likely to try a chat

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    • Eric P.
    • Rockstar
    • 18 replies
    • April 13, 2022

    I found the answer to my rate question on another post. This is a Koodo Rep, two days ago. Look like us who have had service a while are at $11/mo with $100 cap

    Lavinia Koodo Official Rep

    The Easy Roam caps are temporarily different depending on the type of Easy Roam active on the account.

    Your $11 U.S. Easy Roam benefited from a limited-time promotion with a 30-day cap at $60 instead of $100, from January 13th to March 31st 2022.

    Now that the promotion has ended, your monthly cap is back at $100, for usage that starts after April 1st 2022.

    Since you have an older version of the U.S. Easy Roam, you’re not impacted by the price increase to $12/month or the cap increase to $240/month, as long as you keep this add-on on your line.

    ​

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    1 person likes this
    • G
      GHC43
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    • Dennis
    • Mobile Master
    • 29100 replies
    • April 14, 2022

    That is correct. But let me flag a rep to confirm. 

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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    • Anonymous
    • 0 replies
    • Answer
    • April 14, 2022

    Hello!

    @GHC43 that email is sent automatically by the system when a foreign tower is detected; I can confirm that, even though the Easy Roam rates were recently increased, your U.S. Easy Roam rate will remain $11, as long as you keep the add-on on your line.

    @Eric P. that’s correct, the $11 version of the U.S. Easy Roam add-on will continue with the $100 cap for the time being.

    P.S: The most accurate information regarding a Koodo account will always be found in Self Serve.

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    1 person likes this
    • G
      GHC43
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    • Eric P.
    • Rockstar
    • 18 replies
    • April 14, 2022
    Lavinia Koodo wrote:

    Hello!

    @GHC43 that email is sent automatically by the system when a foreign tower is detected; I can confirm that, even though the Easy Roam rates were recently increased, your U.S. Easy Roam rate will remain $11, as long as you keep the add-on on your line.

    @Eric P. that’s correct, the $11 version of the U.S. Easy Roam add-on will continue with the $100 cap for the time being.

    P.S: The most accurate information regarding a Koodo account will always be found in Self Serve.

    Self Serve does not list the cap for those of us paying $11/mo

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    1 person likes this
    • D
      Dennis
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