@chrislee0815 The error message we see on our side only suggest that there is a likely issue between the  “Billing address provided by client must match address on file with credit bureau”.  This may mean a couple of things; a slightly different entry of your address on our end and what the credit bureau may have on their side. Does this info help recall anything?  We can see if one of our rep can help update things, pls schedule a callback at your convenience at koodo.com/chat. After you enter your number just type #helpSS. One of our reps will call you back.