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Can't setup pre authorized payment with my credit card

  • February 19, 2022
  • 5 replies
  • 548 views
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I keep getting error when trying to setup pre authorized payment with my credit card.

An error has occurred.

Oops! Something went wrong. Please try again.

Can you please help me with this?

 

Best answer by Bernard Koodo

@chrislee0815 The error message we see on our side only suggest that there is a likely issue between the  “Billing address provided by client must match address on file with credit bureau”.  This may mean a couple of things; a slightly different entry of your address on our end and what the credit bureau may have on their side. Does this info help recall anything?  We can see if one of our rep can help update things, pls schedule a callback at your convenience at koodo.com/chat. After you enter your number just type #helpSS. One of our reps will call you back. 

 
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    5 replies

    G
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    • Goran
    • Mobile Master
    • 13562 replies
    • February 19, 2022

    Can you clear your browser cache and try again? If nothing I'll flag a Rep to assist.

    C
    • chrislee0815
    • Author
    • Connector
    • 3 replies
    • February 19, 2022

    Just tried again with cleared cache and incognito mode, still not working

    Bernard Koodo
    Forum|alt.badge.img+4
    • Bernard Koodo
    • Official Rep
    • 9323 replies
    • Answer
    • February 19, 2022

    @chrislee0815 The error message we see on our side only suggest that there is a likely issue between the  “Billing address provided by client must match address on file with credit bureau”.  This may mean a couple of things; a slightly different entry of your address on our end and what the credit bureau may have on their side. Does this info help recall anything?  We can see if one of our rep can help update things, pls schedule a callback at your convenience at koodo.com/chat. After you enter your number just type #helpSS. One of our reps will call you back. 

     
    Laurie Thorogood

    Set up pre authorized payment when we bought the phone….but was sent a bill asking for payment??

     

     

    D
    Forum|alt.badge.img+4
    • Dennis
    • Mobile Master
    • 29055 replies
    • April 12, 2022
    Laurie Thorogood wrote:

    Set up pre authorized payment when we bought the phone….but was sent a bill asking for payment??

     

     

    What do you mean you were sent a bill asking for payment? Was it an email notification? 

    If you login to self serve do you see preauthorized payments setup? 

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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