Just paid the balance on my account, after it was canceled due to non-payment. How do I reconnect my services? I have no service currently.
Answer
Cancelled due to non-payment, how to reconnect after paying the balance?
Best answer by MilkyWay
Yes it was the latter, do I have to sign up for a new account/plan then?
You can reach out to a Koodo rep and see if there is any way to get your number back. If it is recent, they may be able to restore your service on the same SIM card. Otherwise, you will need to sign up for a new plan.
Either schedule a callback on another line through Koodo Assist or send a message on Facebook Messenger or Twitter. https://Koo.do/Chat
This topic has been closed for replies.
Just paid the balance on my account, after it was canceled due to non-payment. How do I reconnect my services? I have no service currently.
You can call #227 to reach the billing department and see if you can restore your service.
+4You can call that number even from a suspended line.
+4So did Koodo suspend your line or cancel it altogether? If the latter, then I'm afraid that you lost your number...
Yes it was the latter, do I have to sign up for a new account/plan then?
You can reach out to a Koodo rep and see if there is any way to get your number back. If it is recent, they may be able to restore your service on the same SIM card. Otherwise, you will need to sign up for a new plan.
Either schedule a callback on another line through Koodo Assist or send a message on Facebook Messenger or Twitter. https://Koo.do/Chat
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.