Just paid the balance on my account, after it was canceled due to non-payment. How do I reconnect my services? I have no service currently.
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Cancelled due to non-payment, how to reconnect after paying the balance?
Best answer by MilkyWay
123idk456 wrote:
Yes it was the latter, do I have to sign up for a new account/plan then?
You can reach out to a Koodo rep and see if there is any way to get your number back. If it is recent, they may be able to restore your service on the same SIM card. Otherwise, you will need to sign up for a new plan.
Either schedule a callback on another line through Koodo Assist or send a message on Facebook Messenger or Twitter. https://Koo.do/Chat
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123idk456 wrote:
Just paid the balance on my account, after it was canceled due to non-payment. How do I reconnect my services? I have no service currently.
You can call #227 to reach the billing department and see if you can restore your service.
+4You can call that number even from a suspended line.
+4So did Koodo suspend your line or cancel it altogether? If the latter, then I'm afraid that you lost your number...
123idk456 wrote:
Yes it was the latter, do I have to sign up for a new account/plan then?
You can reach out to a Koodo rep and see if there is any way to get your number back. If it is recent, they may be able to restore your service on the same SIM card. Otherwise, you will need to sign up for a new plan.
Either schedule a callback on another line through Koodo Assist or send a message on Facebook Messenger or Twitter. https://Koo.do/Chat
Thank you! The facebook messenger rep helped me get it up and running again.
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