Managing your Services

I moved from BC to Alberta. I want to ensure that I no longer get charged for PST. I recently got a new Calgary based phone number.

I have a Koodo Wireless Home Phone since 2016 using the ZTE WF721. Now lately the phone line keep getting disconnected while on the phone. We noticed the signal status bar goes to red or sometime 1 bar. We usually get 4 bars in the past. I have to turn the unit off and wait 10 sec to turn it back on and it will goes to 4 bars. I been doing this quite frequently lately. Why is your signal keep dropping?

My data just locked at 4.3Gb. My plan is for 8Gb. Why? I just want to send an email to get my issue resolved, but instead i guess we'll air our dirty laundry here. Koodo, your robot is useless. All of your customer support requires internet... I've had multiple issues with your trash data service, and guess what.... I can't get through to customer service if I have no F**king data. I'm not waiting 4hrs for a call back I can't even schedule without internet .I've had no issues for years, so I don't want to leave, but you're working on strike 3.

News to me, but when roaming, accessing voicemail is considered a call. Is this normal? I got tons of spam voicemail and now I’m being charged for it.

I’m having trouble referring a friend. I log into my account and click on the box that says Refer a Friend - Start Referring and nothing happens.  I see my referral code but nothing happens when I click on the box

Hello,I very recently got the 15GB data plan, and this is my first time having data. When I checked the usage tab to see if I can start using the data, it says 0/6.5GB. My bill cycle is July 11-August 10, and I switched my plan July 30. Is it not showing the full 15GB because it’s still between the cycles/It will show the full amount by August 11? If so, am I still ok to use the 6.5GB of data?Thanks in advance!

Hi, I just purchased a new plan with Koodo, but I didn’t get to choose my new number throughout the process, but only the area code. Do I choose the new number after I receive the SIM card, or will I receive a random one? 

I currently have a tab bonus balance of $102 that is reducing my bill by $10/month. I also have a tab with $100 remaining. If I pay off my tab, will I still have the tab balance still be applied to my bill?  

how do I access my voice-mail? 

I just upgraded my plan from 8GB to 15GB. Bill cycle still have two weeks left. I’ve used the 8GB from my old plan. After I switched today, will I get more data from my new plan for the rest of my cycle days? Thanks

I am a Prepaid customer, currently in the US. (Nebraska). I have the US Roaming Text Booster. For some reason, I cannot send or receive texts. Does anybody have any suggestions? Do I need to purchase a Roaming Booster? Any advise is appreciated. 

I am trying to log into my self serve account but cannot remember my password and i cannot get it sent to my email because i no longer have access to that email address. is there a phone number i can call to have this changed?

Koodo has already charged me the incorrect costs in 2 time last month and refunded to me in this month.  But l also see the cost be charged again in this month.

I used all the data on my plan (again) so decided to upgrade to a plan with more data.  Old plan had 2GB, upgraded yesterday morning to a plan with 6GB.  Received the email confirming the change, but when I log into my account it tells me the data is paused and gives me the option to pay to purchase more data.  My plan resets on the 5th. Since it prorated my charges for the month, shouldn’t I have access to the extra 4 GB from now until the 5th?

Hello everyone,I just came to Koodo and looking to get resolved my request of charging the caller ID to something like nickname . Is there anyone that can answer to my question or can help me to resolve that issue? It’s very important for me to replace the official registration name with my Nick name.

I have been following the instruction to move my number over and it wont work.  It keeps saying that my account number is wrong and it is not and i cant call to speak to someone only call back.  Getting frustrated. 

I didn't use it, but it was charged. And twice. I’m so confusing. How do I solve it?

hi, im out of the country and tried to call 8669956636. But i was not able to connect. My question is that I want to suspend my service while i am abroad. awaiting for response

Why does my preauthorized payment come out before the date on my bill?

Where can I see a copy of my Mobility contract with Koodothanksbj

Please tell me how to check the account balance and internet balance on my phone. Thanks)

I recently jumped ship from Public Mobile to Koodoo because PM wouldn't handle voLTE , due to Telus installing a new tower 2 KM from my place.  I couldn't make or receive any calls anymore . So got the new Koodoo sim and wow , initiated voLTE on my Galaxy S7 and wow , still cant or receive any calls . Hmmm , so maybe my S7 is long in the tooth so I buy a brand new Samsung phone . Get er up and running , wow , STILL cant make or receive any calls lmao .  When that new tower went online , the old S7 worked wonderful for about a month , until one morning  2 weeks ago and that's when all the above happened.  Odd part now is Cellmapper doesn't show that new tower and my old tower , that had the beam to our place now shows offline or not in service .  Like who do you call here to get someone who really knows what's going on with towers  ? Self serve thing is like banging a hammer on your head .  Anyone in the know , help :)   I’ve dropped a lot of money now and still cant call

I rec’d an email from Koodo yesterday warning that my account was being used for roaming in the USA. I’m at home, not there. Is someone else using my account?

I just moved to a different part of town on central Vancouver Island and only have reliable calls when using Wi-Fi calling. I am considering changing service providers, as Rogers and others seem to have better coverage in my area of residence. An easier option would be to switch from Koodo to Telus, but I’m not confident that will resolve reception issues. Can anyone advise?

I switched to Koodo last month and there was no contract when I signed up. However the sales representative told me I had to use Koodo for at least 4 months before switching. I saw a really good deal today so I wanted to switch to another company, but what would happen if I cancel my Koodo plan within 4 months?