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3937 Topics
R
Ryan B.Connector
asked in Plans & Add-ons
Data Block w/o Data Plan

I have a plan where I don’t get, use, or pay for data. I’ve never used it. I have a data block on and am wanting to take it off. I send and receive pictures via text using Wi-fi currently (with the data block). If I took off the data block, would sending and receiving pictures via text use data and put me into a deficit? Or can I just live my normal life since I don’t have any data in the first place and I can save $3/mo for a redundant charge? I don’t know much about data.    Thank you very much to anyone who has input!

11567
R
2 years ago
C
CindyCalgsConnector
asked in Other
How do I access a private message on Koodo Community?

How do I access a private message in the Koodo Community from the moderator from Koodo?Thank you

1604
D
2 years ago
sidg
sidgConnector
asked in Billing & Payments
Paying bill from outside Canada

I closed my Koodo postpaid account last month and relocated out of Canada. I closed my Koodo account and was told a final bill would be generated with the final amount due. I have now received this bill, but am unable to pay using my international credit card. The billing address on my account is Canadian and hence is not matching with the credit card information I am providing. How can I settle this final bill?

3162
sidg
2 years ago
K
KL101010Beginner
asked in Plans & Add-ons
Data Block add on

Hi, I added the “Data Block” to my son’s line for $3 month, with hopes I could turn his data off while he was in class. His data is now off and texting works but I can’t find where to Un-pause or Pause the data. Self Serve says he is out of Data although he has only used a fraction of it and only option is to add more data for $$.

14902
G
2 years ago
W
wolffromhellBeginner
asked in Billing & Payments
about my bill [plan]

my Account number: xxxxxxxi was $35 5GB Unltd min Plan SFD for a while, however, today’s bill turned to $40 5GB Unltd min Plan SFDI did not receive any message or infors before, I wonder why, who changed my plan, give me a reason,thanks

3854
Allan M
2 years ago
S
Shane KimAdvocate
asked in Billing & Payments
About Bill

Hello. I have to pay bill is little bit go up. Until last month 52.03 but this month 54.25I’ve been paying at a fixed cost so far. I just wondering why it went up.   

752
Bernard Koodo
2 years ago
A
aangan shuklaBeginner
asked in Billing & Payments
Wrong Tax charges in the Bill

Hello,I recently moved to Calgary from Toronto. I changed my Sim card with a local store here in Calgary with my Alberta ID. In my bill I am still charged with Ontario HST 13%. I have kept my Toronto number.  I should be paying GST and not HST. Why tax amount is based on the area code? I no longer live there in Toronto and I have updated my address with Koodo too. I do not understand the reason behind this. You can not keep your number if you change the provinces. Is changing the number the only solution left with me?

4551
Sophia
2 years ago
K
KojiMariYuBeginner
asked in Other
Will close account be effective immediately or until end of billing cycle?

I’m a monthly plan koodo user and currently in Canada, but will move to another country next month. I’m hoping to close my account before I leave but also want to continue using all the services up until when I arrive at the new country. So was wondering if closing account will be effective immediately or will it be applied at the end of the billing cycle? If the closing will be effective immediately, is there anyway I can continue using my phone until I arrive at the new country? Do I need to switch from monthly plan to prepaid plan for this? Thanks!

4332
Boa_Guy Koodo
2 years ago
S
SmithMarBeginner
asked in Other
Moved to Austrlia - why won't Koodo let me transfer my number to another provider?

I moved to Australia in December so I need to transfer my phone number to another provider, and I have been trying to do that since January.Whenever my new provider sends a port request, Koodo rejects the request with the reason being “did not approve confirmation request”. Well out of 10+ port requests I have received only three approval text messages. The first message said I did not need to reply, which was obviously false. The second and third messages arrived at 1:15 AM and 3:15 AM when I was sleeping. Since there is only a 90 minute window to reply, I was not able to approve the transfer at those times. I have not received a transfer approval text since February 2nd, despite repeated transfer requests.I have tried phoning Koodo, and of course it is impossible to talk to a human being. The customer service line just redirects you to the digital rep. The digital rep is useless for this problem. I have tried scheduling a callback multiple times, but Koodo will not call me, just send

2043
Dinh
2 years ago
A
ACCABeginner
asked in Other
How can I mak an international collect call from my cell phone?

How can I mak an international collect call from my cell phone?

4001
Dinh
2 years ago
Ralph Varney
Ralph VarneyBeginner
asked in Other
Flip phone that will run Android Auto?

I am looking for a flip phone that will let me use Android Auto. Will the Cymbal 2 allow the installation of the Android Auto app.. Is the operating system Android.. and what version??Thank you for your time

1201
Dinh
2 years ago
G
Gale008itBeginner
posted in Self Serve
Switch my koodo service to a new phone

I am a Koodo customer. I just bought a new iPhone and need to get a QR code to switch my service to this new phone. 

27428
Allan M
2 years ago
Tishie1
Tishie1Connector
asked in Other
can I switch to public mobile?

I just bought a phone locked to koodo. I get unlimited calling for $25 but not enough data to use Google maps. I had public mobile before and I got all that for $23 plus lots of free data  Can I switch back? 

3077
Mayumi
2 years ago
Wycliffecymro
WycliffecymroConnector
asked in Other
What is [myphonenumber]@msg.koodomobile.com?

When I get a message from [myphonenumber]@msg.koodomobile.comsaying "You've received a message from a Koodo Mobile Customer," is this for real or a scam?

46287
BobTheElectrician
2 years ago
B
BaxterBeginner
asked in Self Serve
Phone requesting network unlock PIN

Just transferred to Koodo from another carrier. Followed the tech guy’s instructions. Now my phone says ‘SIM network unlock PIN’. I tried the default (1234) and my Koodo PIN number… neither work. The phone shows ‘Emergency use only’??

5922
B
2 years ago
G
geekybanditBeginner
asked in Billing & Payments
Pre authorized payments (Debit Card)

I’m new to Koodo. I just received my first E-bill on February 19. I have it setup for pre-authorized payments to be taken out of my debit card. When exactly will Koodo pay my E-bill?

8563
Boa_Guy Koodo
2 years ago
C
cmokBeginner
asked in Other
Spam call that changes phone number every time

Recently, I have been receiving tremendous amount of spam calls. I have to tried to block the number each time, but it seems like the phone number changes slightly (see the last four digits) each time. Is there something I or Koodo can do? The call control function is not an option because I do have to work with my phone all day.me source changes in every call (see attached)

2173
C
2 years ago
P
PixieeBeginner
asked in Other
moving koodo phone number to a new koodo account

I currently have phone service with Koodo under a post paid account. That account is in my now ex's name. There is no tab for the phone. I own it outright.How do I go about setting up a service  account in my name.  What is required to bring my own phone to a new post paid account? Is a credit check required or is that only to purchase a new phone?Would I require a new SIM card? Can I keep my same phone number? Any information would be most appreciated.  Thank you

15643
Allan M
2 years ago
K
KevinGBeginner
asked in Other
When will the TCL 20 pro 5g receive the android 12 update?

Title

25051
Dinh
2 years ago
D
DimpledbeautyBeginner
asked in Billing & Payments
temporary suspension of billing

Hello,I am presently staying in India and would like to temporarily close my account. How can I do so? I tried to speak with a rep but no help so need some guidance upon my issue.

8403
D
2 years ago
T
Taylor-Lee BrochuBeginner
asked in Other
How does pay-per-use work?

I would like some clarification on how pay-per-use works. I am Canadian travelling to the states for a few weeks and will have wi-fi most of the time. I am not interested in calling or sending SMS (and I don’t want to pay for Easy Roam), but would still like to receive any missed messages. If I take my phone off of airplane mode, are there any charges? Am I charged to receive text messages? Or are the pay-per-use charges only if I make calls, turn on my data or send SMS messages myself? I want to ensure there are no unexpected fees over the course of my trip. So, if I take my phone off airplane mode but don’t send out anything or use data, will I be charged in any way?

8871
Dinh
2 years ago
1
1234Koodo1234Beginner
asked in Billing & Payments
Phone is blocked due to not paying but i have paid and i cant call the help line

I paid my 350 dollar bill and yet my service has been cancel by koodo with out any notification. I have been trying for months to organize a call back and no one has helped me. I have been paying way too much to be dealing with such horrible service. If I cannot have a solution today, I will cancel. Could someone please help me find a way to get my service back.

4005
Boa_Guy Koodo
2 years ago
M
MD1980Beginner
posted in Plans & Add-ons
When to remove data add-on to avoid being charged next billing cycle?

I used an extra data add-on for the current billing cycle, but don’t need the extra data for my next billing cycle. When should I remove it so I’m not charged again? 

4447
Mayumi
2 years ago
L
lee001Beginner
asked in Billing & Payments
my bill is negative(I did cancel the koodo account)

I canceled my account because i left the countryand the bill is negative value,so I put auto payment(I searched on this pages so someone recommend the set auto payment) but a month later,bill still have same negative amount for billand I can not get a call from koodo because I am not in canadawhat can i do???

28774
Boa_Guy Koodo
2 years ago
Khalil Persica
Khalil PersicaBeginner
asked in Other
unlocked iPhone

I already left left the Koodo and my contract finished and my tab is paid off but I realized my iPhone remained locked. I have no access to my Koodo profile anymore, how can I unlock the phone?

1781
Dinh
2 years ago

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