Hi, Just signed up for Koodo, registered for self serve, received SIM card, plan all signed up, etc. Today, Google sent me new phone which I had purchased separately. The new phone, with Koodo SIM card, is live and working, as is old phone with Telus SIM card. I have repeatedly tried to transfer my cell number from my existing phone (Telus account) to new Google phone with Koodo SIM card, but keep getting an error message. Koodo instructions on website do NOT explain how to deal with both number transfer AND new phone. Is there some order I should do things in? Help, please!
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New Koodo SIM, New Phone, Can't transfer number
Best answer by Chris Koodo
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It doesn't matter if the phone is new or not.
What error appears when you try to port your number?
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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I’ve tried every combination: account number only, IMEI number only, both of them. Same result. The only thing that might be messing with the system’s brain is that my Telus phone account is in my wife’s name (we have both her phone and mine, but under one account number, hers).
+4Sometimes it helps if you clear your cookies or try another browser. Do you still get the error in that case?
+4
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I’ll send a note to Koodo that they should update their instructions and FAQs to mention this potential wrinkle.
+4Great recommendation
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+4Pete36 wrote:
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