Skip to main content
Koodo Community

How do I download a detailed breakdown of a PAST bill?

Thank you. 

Sign into self serve.

Go to the billing page.

Scroll down to the section that says “download past bills".

From here you will be able to download past bills going back as far as 18 months.


Thank you for your reply. I had already tried that. It doesn’t tell me why March’s bill is almost double what my bill is supposed to be. There is just one line that says “mobile charges” just like all my other bills. I believe it’s an error, and would like to see what the charge is.

Thanks again. 


Thank you for your reply. I had already tried that. It doesn’t tell me why March’s bill is almost double what my bill is supposed to be. There is just one line that says “mobile charges” just like all my other bills. I believe it’s an error, and would like to see what the charge is.

Thanks again. 

On page 3 with the heading “Mobile Services” it’ll give you a full breakdown of the charges. Are you able to see this?


I’m a moron. I had been downloading the bills using my phone, and didn’t think that maybe it wouldn’t show up correctly. On my laptop, the bill is more than one page. Thanks again, Timo; thank you, Allan.  

I appreciate the help.