Managing your Services

Can I buy a sim card at a retailer and install myself through self serve.  Short on time to wait for snail mail.

Hi Guys,I have recently got my kids (ages 11 and 14) a phone plan. This phone plan has data and unlimited calling in canada. There should be a option to restrict this phone plan so that there are no unexpected charges. I know I can switch to pre-paid but would like to keep this plan if the restriction is possible. How can I restrict their plan to not allow any long distance calls outside of canada? Also I would like to restrict the ability for roaming if we are ever outside of canada. Please help.Thanks

What if I am switching my network providers in the middle of Billing Cycle. For instance, my bill was generated for the period - Aug 12 to Sept 11 and I want to switched my services on Aug 15th, will I have to pay for the whole period or just for 3 days ie (Aug 12-Aug 15).

I am wondering if there are any discounts with koodoo for people that are handicapped like with telus?

Hi,I added 1000mins plan to my phone, but cant make any international call. I got code 13B1.I saw some post said you have to active “ pay per use international long distance’’, but hold on a second, if I have 1000mins plan why do I have to have pay per use?  Is that means after 1000mins usage I wont got any notification just started charging in per min rate?Thanks for the help

I have a Motorola one 5G ace and it was advertised as being able to take phone calls in the rain with no problem. Yesterday I took a phone call while it was lightly drizzling and now my phone says that there's liquid in the charging port and it refuses to charge. I'm pissed off because I bought the phone because it was water resistant and clearly it wasn't. I need someone to help me considering this is not just a personal phone it's a work phone as well.

Where can I buy an eSIM voucher for a prepaid plan?Support agent at call centre says there’s a specific eSIM voucher for prepaid.Two Koodo stores (Fairview and Parkway) said they’ve never seen a voucher specific for prepaid.Anyone knows how to change a prepaid service from SIM to eSIM?Cheers.

Hi i lost my phone and forgot my voice mail password .what can i do??please help

Hello, My plan includes 2000 Long Distance Mins (China + HK), but I still got $87.5 for 24 mins of airtime charges.That should be included in the plan and should not be charged separately.And I’m oversea can not get a free call back, anybody help?Or any one have Koodo’s customer service email address?Thanks

Can i still call and text koodo customers for free if i change from koodo to telus

Hello! I got my SIM card here in Montreal and I have a 30-day prepaid plan which includes 3 GB. I’ve spent only half of that amount, and yet I’ve faced many issues to access internet since yesterday.  I can’t even use the browser and I made sure that everything’s set up right on my phone, just like when it was working. Also, the fact that the website’s a mess (I had to set up a new account to have access to the community because it wouldn’t allow me to do so with my Koodo one). Plus, I’m upset for the fact there’s no direct way to communicate with Koodo and there’s no mobile app, which makes checking info a tough task.

Agree totally with Frustrated more. Have had to spend my own money and time to visit a Koodo outlet twice to resolve a problem where I couldn't receive any calls or texts for 2 days. Not happy at all that there's no one to talk to. Really bad customer service and I'm out a few more bucks and 2 days of missed calls. Will change carriers within a month.

Koodo easyroam’s page says French Polynesia is covered. But in the list of countries that are not covered, Tahiti is listed.Telus easyroam page says French Polynesia and Tahiti are covered.So what is it?(Tahiti is an island in the country of French Polynesia).Thanks.

I currently pay monthly for a tablet (Huawei) I've had it a little over a year. My boyfriend recently came to me and told me he can't use his tablet cause it won't update. Apparently there hasn't been new updates for this tablet in a couple years. So basically I'm paying monthly for a tablet that is no good to us. He can't use Netflix etc. What can I do?

Hi there. Is there a way a Koodo team member can send me my message history as far back as 1 year? 

Hi,I’m an existing bring-your-own-phone customer.I want to change my plan.After I picked the new plan, it prompted me to add a phone.I don’t want a new phone.How can I proceed to check out?Please advise.Thanks.

by mistake I set up my Tab pay off all at once,but I realize the amount money(over 580dollors) is too much for me.So I’d like to go back to pay my Tab by monthly.does anyone know how I can change back to pay it monthly? 

If I make a toll free call but I have unlimited calling will any charges be applied? 

Can I ad data without changing my plan? I just need a couple of extra gigs to see me thru to the end of next week.

I can not port out my wireless home phone due too a flaw in the Koodo system. Koodo treats my home phone like a cell phone, They send a text to authorize the transfer but home phone does not have text service. Thus, the request fails. I called Koodo several times to manually authorize the transfer with no luck.Is it possible to use the home phone sim card in a spare cell so it can handle text message? I tried but the sim card need a pin code.  

I want to switch from being a prepaid Koodo customer, to a monthly plan. Can I do this and have the new plan immediately activated with the SIM card I already have?

Hi there,I will go to USA for a short 5-day trip, end of Aug. I need keep my service (data ) with Koodo while I’m in the US. Any tips? What’s the best and cheapest way  to expand my current plan? Should it be added via activating Internationals Data Roaming?I appreciate any help. Thanks 

Hi there,this is the second time that I’m asking this question but unfortunately I didn’t get ant responses yet.I will go to USA for a short 5-day trip, end of Aug. I want to keep access to my service (data ) with Koodo while I’m in the US.  What’s the best and cheapest way  to expand my current plan? Should it be added via activating Internationals Data Roaming?I appreciate any help. Thanks 

How often to I have to top up my account for the sim to stay active and not loosing my number?(I want to travel for a few months outside of Canada and I have a prepaid sim).

I want to activate international calling from my number. I dont have any addons in my account , but would like to make calls in case of an emergency.