Managing your Services

I upgraded from iphone 8 to 14 … system data went ftom 6gb to a whopping 98gb .. is this normal? I'm out of space and have had the phone 2 days

I have been getting the following error message when I attempt to activate my eSIM.  But the latest I could get call back from koodo customer care rep is on Monday afternoon.  Unfortunately,  I already registered the new sim in self serve so the old sim doesn’t work any  more. I don’t know how the rep would call me? Does any one have any idea? Basically now now am stuck with not having any phone at all.Its so frustrating to see that Koodo has very little information about eSIMs in their website. I am basically stuck right now. Could any one please kindly advise how do I navigate this?  Thank you very much in advance Best RegardsBalaji 

I would like to move to a monthly plan 

Hi all! We are trying to add a US plan to our CND phone, we can’t seem to do it and the “book a callback” is not calling us back. We prepay monthly if that helps. I have tried to just add the $12/day plan but it won’t allow me. We leave Sunday am and have been trying to do this for 4 days now, any ideas will be GREATLY appreciated. Thanks 

I purchased Stream + today, and it is supposed to include Apple TV+. When I go through the activation email to set it up it says service not available in my country or region (Ontario, Canada). Was I sold a service that isn’t even available to me?

I have received in the last couple of days calls from some people saying that they had a missed call from my phone number. But I havent called anyone. Is someone out there some how using my same phone number?

The SIM card info won’t transfer from my iPhone 8 because IOS version difference .. but it seems that the sim card I got with the new phone fits different from the old sim card. I can’t finish the transfer to my new phone.  

Hi all,I am looking to spend the  coming summer in Canada, & coming from the EU my line won’t work to use data, make phone calls & text. Can anyone suggest what  can do & possibly give me a good plan that could be worth it for me?  

Will a Samsung Galaxy A8 work while travelling in the USA ?

Have a pre owned phone that is under warranty but I broke the screen and it is no longer working but the rest of the phone I think is working.  I realize that I might have to pay the tab balance and tab bonus but what I want to know can I send the broken phone back in for a credit.

Hello Folks, I am unable to recieve incoming message while roaming even after activating easy roam. Can someone help me in this? Many ThanksSiddharth

I used to use wifi calling on my Pixel 6. I just bought the iPhone 14 Pro and I’m trying to enable wifi calling but when I do, it just returns a message saying “To allow wifi calling on this account, contact Koodo”.I would love to contact Koodo, but I can’t. I can’t make phone calls due to my hearing, yet I can’t seem to contact Koodo in any way. The only option is to schedule a callback, which I will not be able to answer. This is the least accessible company I’ve seen. 😡Anyone know how to resolve this or get assistance in a digital way (chat, email, text, etc)?

So I’m moving to the US at the end of the month. However I currently have a tab on my phone that has yet to be paid off. I was just wondering about my options. I had thought about just closing my plan and continuing to pay off the tab til it’s all paid off. But I don’t know if my phone would be compatible with a US phone plan. I know some phone are “locked” to the country they were sold in so I was just wondering about that. Also I didn’t know if it’s possible to close ur plan while u have an active tab on a phone. With all that said what would be my best option. Thanks

Hi, I have easyroam international and all the things activated, data is working and text messages are incoming but I get Error 8 when I try to send texts. I've restarted and rebooted my phone and status same, no texts go out. Agree with other customer why is there no documentation on Error 8?! @Koodo please help! 

Does anyone know how to call Koodo or email them. I have scheduled a call back from them and their message goes to voice mail. I thought it was my issue so I tried it again a month later. Same thing. My volume is turned up and everything.  It’s like they don’t want to talk to me.

I want to add a line ( my mothers cell ) to our plan for easier management however she is already a Koodo customer.  If I add a line online  will they still be able to transfer the phone number and then just close my mothers account?  

I am currently traveling outside of Canada for a period of 3 months. I want to place my pay-as-you-go plan on a seasonal hold and remove my SIM to replace it with one connected to a local carrier. My SIM would be returned and the seasonal hold would be removed in December when I am back in the country. Is this possible? Can the seasonal hold or plan be in place while the SIM is out of the phone?

I’m considering switching to Koodo from FIDO and the plan ($60/month for 20G) says on the website description that “Pay-per-use rates apply for multimedia (picture and video) messages. Excludes premium and subscription-based messages.” What does that refer to?

Hi, how are you? My name is Jenna and I am a Koodo client during summers but live out of country. I keep my phone on travel mode or whatever when I am abroad so that I can keep my phone number and buy a package each summer when I am in Canada. I am trying to arrange the travel hold, but am unable to do so online. A representative from Koodo gave me a phone number so I could arrange this when I returned home last month, but when I call the number a recording tells me I should go to the website and have the robot call me. As you likely know, this option is only available for Canadian phone numbers, so I have ended up in an endless loop of calling and being hung up on by the recording, or telling the robot to please call my Colombian number and being declined this option.The robot suggested I try Facebook and, while this feels incredibly unsafe and irresponsible, I think it’s my only option to try to change my plan to the travel freeze setting for the year.  Please he

When I try turning on Wi-Fi calling on my Iphone 8 I get a pop-up from Koodo says Step 1 of 3. When I enter my address in step one and hit enter it just goes back to step 1. Everything is filled out correctly. Cannot get past step 1.

Hi! My plan was on hold when I travelling. Just selected a new plan in self serve. Tried many times turn on off phone and remove SIM card, only SOS showing on the phone. Need help!

We’ve got a phone number with a starter plan (250MB / 100 min).  Unfortunately, the self-serve usage page doesn’t show the correct information.  It shows “unlimited” minutes available so it’s impossible to tell how much time has actually been used.  We racked up a huge bill a couple of months ago because this page showed “unlimited” but it was quietly adding huge amounts to the bill.  Now we’re trying to check to make sure that we don’t go over the limit again but it’s impossible to tell.  The “details” view shows incoming and outgoing calls without any differentiation so we have no idea how close we are to hitting the limit.  Can this be fixed to show the correct limit in the usage tracker?   

Hello, I am currently overseas and have upgraded my phone and want to transfer my esim to the new phone. I still have my original code etc when I originally installed it on my old phone.  Can I transfer it to my new phone ? Thanks 

Hi, I am trying to pay my first due bill through my International credit card. Whenever I am doing it a message appears saying “error occurred”. What should I do?

Hey so I had the 10gb for $60 and I consumed it all 10 days before my bill cycle, so I upgraded to the 20gb for $60 because there was an offer. I have been using data since but my usage is 0. How is this? Am i being charged extra for each mb? Or will I be charged for the next one?