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3896 Topics
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Pete36Beginner
asked in Self Serve
New Koodo SIM, New Phone, Can't transfer number

Hi, Just signed up for Koodo, registered for self serve, received SIM card, plan all signed up, etc.  Today, Google sent me new phone which I had purchased separately.   The new phone, with Koodo SIM card, is live and working, as is old phone with Telus SIM card.  I have repeatedly tried to transfer my cell number from my existing phone (Telus account) to new Google phone with Koodo SIM card, but keep getting an error message.  Koodo instructions on website do NOT explain how to deal with both number transfer AND new phone. Is there some order I should do things in?  Help, please!

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Sophia
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ChristineBeginner
asked in Plans & Add-ons
Do I need EasyRoam?

I am travelling from Ontario to California for 2 weeks. My Koodo coverage includes international texting. I don’t need to make phone calls. If I use wi-fi for internet and just text, do I need EasyRoam?  Its so confusing.

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Bernard Koodo
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dallottBeginner
asked in Prepaid
Using mobile hotspot devices on Kudoo

Hi. I will be travelling through the Maritimes on a RV trip in July. I was planning on bringing an Alcatel wifi hotspot and purchasing a Koodo pre-paid SIM and plan (probably the $60 / 15 GB pay as you go plan) . But a friend of mine told me that most Canadian providers have basically “banned” theses plans from working in personal hotspot devices . Is this true with Koodo? Will my plan work? Thanks!

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Julian GomezBeginner
asked in Plans & Add-ons
Keeping Add-Ons when switching prepaid plans

I am a prepaid user on the old $15/mth plan.  I have a few thousand booster add-on minutes that I purchased.  I want to change to the new $15/mth plan with the bonus 250MB data.  Do I lose my current minutes or do they transfer?

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PetrCoach
asked in Billing & Payments
Wrong billing

Am being billed for additional data usage as if I did not have “easy roam” among my add-ons.  Yet I had it right from the beginning, put there by the selling agent already!!!  When I asked the Koodo agent who called to help to settle the problem, he assured me that I would NOT be billed over $100 but at the rate $12 as prescribed in my contract (for data usage I had no part in).  But that is another story: how could I spend over 100MB in 2 days not even knowing who called me?

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Flo Koodo
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GaryRBeginner
asked in Billing & Payments
airtime question

I just received a bill with a charge for overages in airtime minutes. It seems like some toll free calls to CRA where I was on hold for long periods has put me over my limit, resulting in charges on subsequent calls made during the billing cycle. Are toll free calls supposed to be included?

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Timo Tuokkola
BlueGenie
BlueGenieBeginner
asked in Plans & Add-ons
Does Koodo have annual plans?

I saw a reference from a year or more ago about annual plans but can’t find them on their website.  Do they no longer exist?

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BlueGenie
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jonyBeginner
asked in Plans & Add-ons
what is the best way to use koodo in USA?

what is the best way to use koodo in USA?

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KamalBeginner
asked in Prepaid
PREPAID Sim CARD activated outside Canada

Hello Members,do you know if prepaid sim bought from Koodo will be activated outside Canada, i do not need roaming i just need an active Prepaid Sim that i can use outside Canada to receive messages (nO data requirement, No calling features,) just need an active  prepaid sim  Thanks

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BobTheElectrician
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CaitieKBeginner
asked in Prepaid
switch from petro mobile to koodo for a prepaid phone plan

Hi I was wanting to switch from petro mobile to koodo for a prepaid phone plan. I was trying to sign up but they are asking for my sim card number. Are they referring to my old sim card from petro or do i have to purchase a koodo sim card online?? My petro one did not work, it said SIM card number is not available to be activated.

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Sophia
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Sue MAmbassador
asked in Plans & Add-ons
Home # to Cell phone

Can I transfer my landline # to my cell phone? I can’t find anything on the site about this. If so how do I go about doing it? 

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TJDBeginner
asked in Plans & Add-ons
Any Promotions For New Clients?!

I was talking to a TELUS representative about moving to Koodo to reduce my monthly bill.  He was prepared to move me to the Koodo equivalent plan I was on $55/Month and 10 GB with a -$15/month bill credit but fell ill literally the next day with COVID 19.  He’s back to work now and I wanted to continue where we left off but said the promotion is no longer available.  I only have the quote in writing because computer systems were down.Does anyone know of any current or future promotions?  The only one offered to me was a one time $50 bill credit - which will cover the new activation fee.I’m all for the self service, low frills, flanker brands like Koodo but I’m having trouble talking to a human being to ask to honor the quote I was given.  The issue is because I don’t have a Koodo account (not a customer yet) so I can’t login to schedule a call back.TLDR; Does anybody of any promotions for new account activations or any future promotions (I can wait) or a way I can talk to a customer se

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Sarah Aussant
Sarah AussantBeginner
asked in Self Serve
registering for self serve

How do I change me email attached to my account in order to register for self serve ? 

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Ron WebbBeginner
asked in Plans & Add-ons
What is "Unlimited Canada-wide minutes"?

The plan says “your anytime minutes can be used to call anywhere in Canada.”  Fine, I can call TO anywhere in Canada, but what about calling FROM anywhere in Canada?  And what about calling from the US to Canada?

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Sophia
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THRobinsonAdvisor
asked in Billing & Payments
Tab Balance - $20 for months

Coulda swore in Feb I checked and it said I had $20 remaining. Then in March, for certain it said $20 remaining. Now, bill paid days ago, it shows that I still owe $20 on my Tab balance. ???

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ZetaAbramovicHero
asked in Plans & Add-ons
Streaming service from telus

Does anyone know if this will be available for koodo customers too at some point? It’s a pretty good deal, but looks like only for telus customers.http://telus.com/streamplus

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Allan M
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Priapp77Coach
asked in Billing & Payments
overcharged for roaming

Hello, I want to speak with an agent of Koodo, since I am being overcharged for easy roaming for 2 consecutives months.I am currently outside Canada but I am not texting/calling etc…I just don't understand why am I being charged for, can someone please explain and help me?Thanking you in anticipation. Kind regards P

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Flo Koodo
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MichaelRockstar
asked in Prepaid
Changing PIN on prepaid Account

I just got a prepaid account activated.  I selected my PIN during this setup process.Now - I want to change my PIN because I had to give it to the Koodo CS rep during a call.How do I change my PIN ?  (Note:  this is the PIN for accessing my account when dialing *611)Thanks

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MichaelRockstar
asked in Plans & Add-ons
Downgrading a Prepaid Plan

I have a quick Q on downgrading a prepaid plan. I just recently activated with 25$ prepaid plan that has unlimited Canada-wide minutes.  Realizing that I won’t need “unlimited” - the 15$ Prepaid plan with 100 mins of Canada-wide will be sufficient.My question is:  how and when will the billing and charges occur? Will they charge me another 15$ in order to get this downgraded plan (forfeiting my original 25$)  - OR - Will they give me a 10$ credit (since I’ve paid 25$ already for the original 25$ unlimited plan?)Also - should I just wait as I get closer to the next billing cycle to downgrade? Anyone have experience with downgrading?Thanks 

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maskedchamoBeginner
asked in Plans & Add-ons
swap to the latest prepaid plan

Hi, I am currently on a prepaid $15/month plan. I got it 3 years ago. I just noticed the most recent equivalent features 100 minutes of Canada wide calling, which I don’t have on my plan.How can I upgrade?Thanks.

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ConKoodoBeginner
posted in Self Serve
How do I log out of Self Serve?

How to log out safely? There is no icon. Nothing under the menu. Nothing under Self serve. I am using the computer not the cellphone.

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Mimi22Beginner
asked in Self Serve
help with new number

I need help I have changed my old number and got new one because belief's my family don't like the new number at all , is there any way could you please help me to get a new number ? I can't talk or text my parents neither close family members. thanks 

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ConKoodoBeginner
posted in Billing & Payments
Payment declined

@Dinh . Yes, my payment is pre-authorized. 

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MikeyinPocoOrganizer
asked in Plans & Add-ons
incoming international texts SMS

I am not receiving incoming texts while in Mexico. They are no charge I understand. Do I need Easy Roam activated to receive any incoming text messages? Mikey in Poco

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Timo Tuokkola
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MichaelRockstar
asked in Prepaid
SIM card number is not available to be activated

Hi,I bought two SIM cards from Best Buy and tried to activate new Pre-paid accounts at home.When I went to do this on Koodo site, I got the following message for the SIM card:“SIM card number is not available to be activated”In fact - I got this error message for both SIM cards.Any idea what else I can do and who to contact?Thanks. 

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