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The place to ask all of your Koodo related questions

4029 Topics
M
MaoeraBeginner
asked in Billing & Payments
why my bill became higher

My bill for last month was $45.98. This month is $77.why so?

1021
M
2 years ago
Kathy Long
Kathy LongBeginner
posted in Other
I have basic plan - does this include US calls ? how does that work

I am expecting a call from the US is this included in my basic plan?

381
D
2 years ago
A
als1962Beginner
asked in Billing & Payments
Whatsapp dialed call.

I do not thave international LD. I used Whatsapp to make international calls to Aruba thinking the Whatsapp app uses my home wifi to make the call. The calls are showing up on my Koodo usage as phone calls at 2.75 per minute. Why?

1242
M
2 years ago
L
Laila FaridBeginner
asked in Billing & Payments
Why extra charges coming in my bill?

Please can I get the explaination why extra charges coming to my bill? I set a call back option but still now I didn’t get any response from customer service. Where can I get help?

843
Bernard Koodo
2 years ago
J
John SkeldingBeginner
asked in Self Serve
how do i get my voicemail? i dont have a ‘mail box number’

How do I get a mail box number to retrieve my voicemail?

3695
R
2 years ago
Gwenda
GwendaBeginner
asked in Other
iPhone 6-> iPhone 13 mini - do i first have to transfer the SIM card from my iPhone 6?

Hi Koodo gurus,Yesterday I bought an iPhone 13 mini to replace my good ol’ iPhone 6. The guy at the Apple Store told me all I have to do is put the two phones close to each other with bluetooth and wifi ON,  and all the data, apps, settings, etc would transfer via iCloud.But do I first have to take the SIM card out of the iPhone 6 and put it into the iPhone 13 mini?thank you!Gwenda 

1853
R
2 years ago
Rush4life
Rush4lifeBeginner
asked in Plans & Add-ons
one number two devices (cell and landline)

Trying to cut down on cell phone usage and thought it would be easier if I had a landline (Koodo wireless I guess is the option?) I don't want the hassle of having to give out a new phone number to everyone so wondering if I can use my current cell number so it rings through on both devices (current cell and new wireless phone) if someone calls? 

1273
Rush4life
2 years ago
R
rav931Organizer
asked in Other
Call can not be completed as dialed when in poor reception area

When I am in a poor reception area, and someone tries to call me, they don’t hear any ringing on their end and eventually they get a message saying the call can not be competed as dialed. No opportunity to leave voicemail even. Tried switching sim to a loaner phone, and still the same issue, so assuming it’s not an issue with the phone itself. However, if I turn the phone off, they can leave a voicemail. This just started happening a while ago. Could it be a faulty sim card?

26712
R
2 years ago
Stephanie Fuller
Stephanie FullerBeginner
asked in Other
i hate my new phone

I just upgraded from my Samsung and thought I would try an iPhone. I’ve had it for a few days and I just hate it so much. I’m struggling really bad to get used to it and just overall unhappy. is there anything I can do or is it too late now

2014
G
2 years ago
K
Knielsen12Advisor
asked in Other
Android 13 for Galaxy S22

Anyone know when this is coming? Android 13 came out in October for this phone, wondering why it's taking so long 

1701
Allan M
2 years ago
J
Jody MConnector
asked in Plans & Add-ons
Voicemail Error

When I try calling my voicemail it says call failed  or error performing this request Unknown error. It has been this way since June or July. I am frustrated because I have tried using self help chat and I scheduled a call back and no one can seem to help me. I am about to switch providers! Please help.

2846
R
2 years ago
A
acarboniBeginner
asked in Billing & Payments
ccsupport.biz

Does anyone know what a $14.99 charge for ccsport.biz is for? My detailed bill does not explain the charge

145411
G
2 years ago
D
DannyTraynorConnector
asked in Plans & Add-ons
Talk and Text Only

Hi, I’m trying to change my plan to talk and text only (no data).  But the option is not available on Self Serve. Any help with this is much appreciated. Regards, Daniel

100110
D
2 years ago
Laurette Travaglini-Carnegie
Laurette Travaglini-CarnegieBeginner
asked in Self Serve
Delay in receiving test messaging

text messages from my bank are always delayed which results in being timed out

1121
Dinh
2 years ago
K
KlashermanBeginner
asked in Billing & Payments
Reconnecting my phone after hiatus.

So I’ve come into a bit of a money issue and my phone got disconnected a bit ago and i wont be able to reconnect it for at least another month. With it being an extended amount of time is there any chance of them deleting my account or anything in that matter or have any issues reconnecting? With my phone being out of service i cant exactly call them for an official  statement.If it helps in the multiple years ive had this account this is the first time ive ever been disconnected. 

14213
G
2 years ago
J
Johnny_PAdvocate
asked in Plans & Add-ons
Lost my phone, want to buy a used phone (not from Koodo), and get a new SIM. How?

I can’t receive phone calls right now, since i lost my phone.But, I can make them from the internet.I want to get a new SIM card and keep my same plan.I want to purchase a used phone from my local community.Any advice on how to get a new sim card would be apprecaited.

963
G
2 years ago
R
RMCcBeginner
asked in Plans & Add-ons
Easy Roam Period

KIndly clarify the 24 hour period for Easy Roam. I’m reading some of the articles that say once Easy Roam is initiated it will end at 11:59pm on the calendar it was initiated. As an example if Easy Roam was commenced at 7:00pm it would end at 11:59pm the same calendar day provided the time zone remains the same. And for this example lets say the time zone remains the same. I’m thinking that 24 hrs would mean from 7:00pm one day to 6:59pm the following day.

991
Allan M
2 years ago
B
BobEyeBeginner
asked in Other
Can't receive phone calls. How can I connect with a Koodo support agent?

For over a week I have been unable to receive phone calls.  If I’m looking directly at the phone when a call comes in I can see the notification pane appear briefly, but before I can react to it the call is sent directly to voicemail. It’s a Samsung Galaxy A50.  I spent over an hour on the phone with 3 different reps at Samsung support, but he finally declared that he’d exhausted every troubleshooting avenue they knew to try, and that I should talk with my phone carrier.  I’ve been unable to get any kind of appropriate response via the chatbot, so I want to schedule a callback.But of course I can’t answer their calls!  I don’t have access to another phone number to use.Can the callback agents contact me via WhatsApp?  Or what other recourse do I have? 

3043
R
2 years ago
T
Tazy PBeginner
posted in Plans & Add-ons
Network Coverage Issue

I am having a Koodo network coverage issue at specific area. (postal code L7C)It is working fine in other areas. Its been a months and still issue is not resolved.Couple of tickets raised but no resolution. Is anybody having same issue?

934
R
2 years ago
S
Stephen LBeginner
asked in Plans & Add-ons
1000 min international LD add on

I would like to clarify whether the 1000 min add on is counted in monthly basis, or only 1000 min is given for the entire contract period?

3366
Mayumi
2 years ago
I
Iannah143Beginner
asked in Billing & Payments
billing

Why my bill that should I pay this Nov 7  still there..I already paid last November 5..it always like this..I don't it's all about your system or what? 

531
Boa_Guy Koodo
2 years ago
G
gstead74Beginner
asked in Self Serve
12 month usage history

The self serve option online allows you to see phone and text usage history (just  numbers and dates of calls & texts) for the past 3 months. How do you view the same info dating back 12 months?

5241
Dinh
2 years ago
Rusty Woodward
Rusty WoodwardBeginner
asked in Billing & Payments
how to change banking info

how  do I  change my banking info  

5331
Allan M
2 years ago
B
Big8DConnector
asked in Plans & Add-ons
Is it possible to use Optik TV app?

Added Stream+ want to know how steam from Optik TV app, seems there is no option to use Koodo login. 

841
G
2 years ago
F
Fidel101Beginner
asked in Plans & Add-ons
stream+ add-on

I recently got stream+ added to my account and it said that it included telus TV as well. I currently live in Newfoundland,  is that offer region specific? Or is Telus TV available to me here with stream +?

1624
G
2 years ago

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