Managing your Services

I am trying to transfer my phone number from Freedom to Koodo but when I got a text that instructed me to say “yes” I did not see it. So I had to pick a new number and then click on transfer number in the self serve button and when I entered all my information it says error try again in an hour or refresh. I have refreshed multiple times and it still doesn’t work. Someone help

My latest bill has $54.45 usage charges for three calls to Spain, but those calls were made on WhatsApp so I should not have been charged. How do I get those charges removed?  

2 lines signed up on Sunday at Koodo booth. They were unable to port the numbers that day and instructed me to do it in Self Serve. They have both been “In Progress” since then and trying to schedule a call back gives me options out till Thursday. I understand there’s a spike in porting volume due to BF but this is nuts. Please Help!

Port two cellular numbers from Telus to koodo yesterday, after replying Yes to Telus transfer message, one is working, the other still no Koodo service this morning.

I’ve switched 2 lines to Koodo last week. Turned out second line can’t make calls, send/receive text messages. I’ve made research → checked number’s transfer status and saw that it was canceled. It doesn’t let me to initiate transfer either. Scheduled callback with KOODO and they didn’t call me back. Very poor customer service. If I don’t get help ASAP, I will be going somewhere else. 

When I was buying my new plan from you I received an email that my payment for each month should be 50.85 Cad after taxes and discounts from Kudo. I have received a new email regarding the SIM card with attached pdf file of the agreement and this pdf states my monthly payment is 65 but 50.85. Why it’s like that ? 

Why does Koodo treat their existing customers like garbage compared to new activations?  Why if I go into a store to talk about my account they refuse to help me because I’m an existing customer and will only deal with new customers (was told this straight to my face). Why do I have to find the number to Koodo through reddit and not anywhere on the website. Why do they insist on using this chat bot with a callback system if it doesn’t even work?

Now that many plans don’t have international texting included, is there a way to block or limit the sending of texts that aren’t included in the plan? 

I joined Koodo on Friday and have not been able to port my number online. There also seems to be a loop in the robot chat and it doesn’t let me schedule a calm back. Any advice?

How is it that you offer ' Cyber Monday 50 GB for $45 with bill credit for 24 months.1 + FREE iPhone 11 with the Tab for 24 months and then when you agree to purchase Koodo then says you have to have a $60 monthly plan?

So Before activating my cell number, I used referal link, It said the next step would be activate line and then add cell number on the same page: I went to the store, activated line, but when I went to that page, it was broken, I refershed the page, that option was gone. I went to emails, to check if I got any emails, But there is nothing. Can someone please help.

Hi,I am transferring my number to Fido, however, it show that I have current port, and cannot have the transfer done. Can you help me on canceling the current, or call me back?BTW, I cannot find your contact number anywhere on this website which is quite disturbing.My Koodo number is 9024718830. Waiting for the answer!cheers! 

website is Telling me to link account and and asking me to schedule a callback which is coming up as wednesday...how do i fix this now

Hello,At store getting an offer of $30 to get 20GBs but as I am exisiting Koodos user so they are not giving asking to connect on self serve.Serve serve is in loop and like usual not helping or should say willing to help.Not left with any option but to port to other providers who are offering this deal.I have to do this today.If you can help then I want to change to 30 - 20 plan and also like to get another number which I am getting @25/month for 20gbs with 15 months discounted offer included.My no. Is 7788721910, if you could help then kindly help else I will be left with no option but to move to other provider. 

Hi, My issue is almost similar to whats mentioned in  a thread 1 year back (mentioned in green below)Trying to port from Freedom to Koodo.Koodo says there is duplicate requests.Freedom says Koodo has to initiate new request (which is what Koodo tried and told me that there are duplicate requests).Stuck with this issue, No callback is getting scheduled via digital assist.Any suggestions pls?Port Number Issue (Extremely frustrating Issue) 1 year ago 6 replies 1019 views

How to add to a phone i recently purchase on line?

Hi, If I get the $5 a month plan for Iran, will the charges to mobiles and landlines be 10cents a minute? The plan does not say what the rate would be after $5 and if ther is a difference between calling mobile vs landline. Thank you

Purchased a new phone and plan from Koodo. The port off Rogers appeared successful, but I still have no service from Koodo after 24 hours. Rebooted several times.  Checked the website on my account.. looks ok. Verified the APN settings. I cant call because my phone was disconnected from Rogers successfully. Please advise, I have a shiny new paperweight, but I cant call or text. 

Hi everyone, I just made a purchase last night online with Koodoo for the deal of $45/month  ( reg. $65) to buy a S22. But the bill is kinda confused me. It is like below. Is that mean I have to pay $74.75 (plus tax again so it is will be around $86)?!!! Meanwhile I have have been charged for 15% tax above ( $65 plan + $ 20 tab). This is my first time buy Koodoo phone plan.Sub total $85.00 HST (15.0%) $12.75 Monthly bill credit (24 months) -$23.00   Total due each month $74.75   (plus applicable taxes and fees)

It’s almost 8:00 pm today.Thank you. You currently have a callback scheduled for Today at 6:30 PM.When you get the call, say "hello" and follow the prompts to connect with a rep. We'll make 3 attempts to connect with you. Please make sure you haven't blocked Koodo's number (1-866-995-6636). Reminder that we'll call you within 30 mins of the time selected. I’ve made sure that the Koodo number hasn’t been blocked.It was scheduled for 6:30 pm today. How much of a time window do you expect me to wait?

HOW DO I CHANGE MY CALLER ID?

I erased my es profile off my phone last night and then had to go buy a new esim card from koodo but when I got home I realized I couldn't remember my self serve password so I reset it then I tried setting up my new esim and chose the email to verify my identity but it won't let me that way for 48 hrs because I forgot my password and had to change it and I cant verify with a text to my phone cause I accidentally deleted my esim off my phone and that's why I need to set up a new one. So I cant get the verification code and it is really important I get my pjone up and running right away.please help me

I am looking to purchase a refurbished phone with Tab Basic on my current $45/m plan. It seems this plan is not considered Tab Basic, even though https://www.koodomobile.com/en/help/Keeping-or-changing-your-plan-when-you-upgrade-your-phone shows it should count for any plan $40/m or above.It gives this error: “Your current plan is not eligible with Tab Basic. To proceed please change your Tab selection. Change Tab”(Also, I am trying to get a call back, but the system is crashing and not allowing me to schedule call backs.) 

I need to call international ASAP.I tried to add-on ‘pay per use ~~’, but i couldn’t find this option.please help me ASAP

I just switched over to Koodo and got a new Google pixel 7. I noticed the video calling button is greyed out and the settings for video calls on the pixel 7 are non existent. Is this something that Koodo does not support? I certainly was not notified of this when switching over if that's the case. I had to install meet to video call but I can't video call with anyone that doesn't already have it.  If this is a limitation of Koodo, can I upgrade to it as an add on or something? It's important for work emergencies.  Thanks.