Koodo Community
Question

Tab Charges

  • 24 November 2022
  • 4 replies
  • 32 views

Why was I charged a tab charge of $10 on my latest bill? My tab charge overview says the tab was paid off on my previous bill Oct 13th


4 replies

Userlevel 7
Badge +4

When did you upgrade your phone? I suggest you double check the 1st bill that you paid the tab and this bill to make sure it was 24 month period.

Userlevel 7
Badge +4

Also you can share a screenshot of your Tab history page here ( without personal info). And tell us what is your billing cycle. Then  we should be able to tell you what is going on.

 

 

 

It was a 24 month period paying it off each month but my tab charge now says $0 after paying my bill last month, yet I just paid another $10 tab this month...

Userlevel 7
Badge +4

Typically down to 0 means a final payment is upcoming on the bill. You could count back if it adds up to 24. 

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