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Question

changing plan & promotion

  • 21 November 2022
  • 7 replies
  • 77 views

When changing a plan, am I gonna loose my current promotion? 


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7 replies

Userlevel 7
Badge +4

It depends though. Which promotion was it? 

It’s an extra data on the top of my data included in a plan for 6 months

Userlevel 7
Badge +4

It’s an extra data on the top of my data included in a plan for 6 months

If the add-on was a promotion of your plan at that time, you would lose it when you switch your plan to a new one.

Userlevel 7
Badge +4

Are you planning to switch to a plan with similar or more data? Then it's kind of moot.

Are you planning to switch to a plan with similar or more data? Then it's kind of moot.

No, I’m planning to switch to a plan with less data.. 

It’s an extra data on the top of my data included in a plan for 6 months

If the add-on was a promotion of your plan at that time, you would lose it when you switch your plan to a new one.

Yeah, that’s the thing, I don’t remember if the promo was for a new customer or for the particular plan..

Userlevel 7
Badge +4

It’s an extra data on the top of my data included in a plan for 6 months

If the add-on was a promotion of your plan at that time, you would lose it when you switch your plan to a new one.

Yeah, that’s the thing, I don’t remember if the promo was for a new customer or for the particular plan..

 it is the same thing though, data add-on was attached to the plan (that was for new customers).