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Question

LongDistance

  • November 21, 2022
  • 3 replies
  • 103 views

I made a long distance call wrongly. I think is a toll free number. Is that possible to waive it since I am a loyalty customer. Please help to check. Million thanks.

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3 replies

Sophia
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  • Mobile Master
  • November 21, 2022

How did you get charged for a toll free number? What exactly happened?


Mayumi
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  • Mobile Master
  • November 21, 2022

What plan do you have? Do you have a plan with limited mini and went over?

 


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  • Mobile Master
  • November 22, 2022

Did you get your pdf ebill in self serve with the charge listed?  If this has not happened, yet, please wait until the charges appear on your ebill first.  Koodo is unable to do anything until the charges are on your bill