Need to be able to talk to a person my tab should be almost paid off and I bought the phone at the end of April 2021 and received it second week in May 2021 and I purchased a previously owned phone, and my previous tab was paid off in April 2021 My new tab was supposed to be 240.00 NOT 480.00 and it should have been paid off in April 2022.
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Firstly, could you download your service agreement in selfservice and check the total amount of Tab balance when you signed up with Koodo?
Another issue is the 24 month period. If my math is correct, you would have to wait until April 2023 (not April 2022) to pay off the whole Tab amount.
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