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Question

My card is over charged

  • 25 November 2022
  • 4 replies
  • 29 views

Today I auto top up my base plan. And they charged me two times. What should I do? 

 


4 replies

Userlevel 7
Badge +4

Did you accidentally paid twice? or was it because of the pre-authorized payment setup?

I remember paying it once, i didn't add amount 2 times for card transaction. Will they refund the amount? 

Userlevel 7
Badge +4

I remember paying it once, i didn't add amount 2 times for card transaction. Will they refund the amount? 

I do not believe so. However, a credit should show up on your account for the second payment, so you do not need to pay for the next month.

Userlevel 7
Badge +4

If you only paid once and as the status of the credit payment was still “processing”, I suggest you wait until it is “processed”/“authorized”. There could be issues with the credit card system also.

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