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3909 Topics
BobTheElectrician
BobTheElectricianSuperuser level 4
posted in Other
Scam alert - Revenue Canada Interac Transfer

Received a text message supposedly from Revenue Canada regarding an Interac money order coming to me. Asked to log into a spoof site that wants to capture banking info and password. Apparently this modus operandi is also being used to scam Telus Mobility customers for a supposed refund of overcharge. Sender is 999-999-9999. Would be best to block that number.  

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rileynextRockstar
asked in Plans & Add-ons
Pre-Paid Call Clarification

On the prepaid $15 plan, do INCOMING calls have UNLIMITED minutes? (For example, I know if I call, I only have one 100 min, but if someone calls me on the prepaid $15 plan, are the minutes unlimited?

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Sophia
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SimonGBeginner
asked in Plans & Add-ons
Transfer out second line and keep the same plan

I have got a second line under my account for my father. If he wants to take over his line under his name can he do that and keep the same plan and number?

1061
Sophia
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BunnBeginner
posted in Billing & Payments
Pre authorized payment not deducted?

On September 22, 2022, I set up a payment arrangement for my outstanding balance of nearly 250 $.  My first installment was supposed to be deducted by Oct 3, then Oct 10, then Oct 21. That should have paid my balance. I don’t see any charges on my bank, although I got a confirmation email from Koodo saying my payment arrangement has been set up. Now I’m supposed to pay $300+ within 7 days or credit score would be affected and I would be charged a late $50 fee. Why was my payment not deducted? I added my credit card, and I got a confirmation. There was money in my card. I can not pay all $300+ together. Can someone please help me out. Any suggestions are much appreciated. Thank you!

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Snoopy fanBeginner
asked in Billing & Payments
How to find out bill credit expiry

I would like to find out when my monthly bill credit expires, how to?

1831
Mayumi
Hayden Black
Hayden BlackBeginner
asked in Other
Contacting someone

I am outside of North America and I am wanting to cancel my plan. There is absolutely no way of getting in contact with anyone. I cant receive a call back because im out of the country and the other number I have used before to get in contact koodo now just hangs up as soon as it says It will connect you with a representative.

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Allan M
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emiiilytBeginner
asked in Plans & Add-ons
Wireless Home Phone - International Calls

Hello, I’m looking at adding another line, a wireless home phone. I tried to find information about international rates and cant seem to find anything. Are the international fees the same as with mobile phones?  If so, with the International Long Distance Saver add-on, calls to germany would be $0.05 / minute?  Thanks! 

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Allan M
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StevenT33Connector
asked in Billing & Payments
reactivate in advance

My number was not active due to long distance add on glitch can be found here Somehow I failed to pay by credit card so I did pay by bank yesterday and I know it would take 3-5 business days to effect, I’m wondering if my number can be activated in advance because I really need to use it. Thank you very much for your time and help.

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SneekySnakeRockstar
asked in Billing & Payments
MSG RTRVL

why does 306-580-4001 keep showing up on my phone bill ?  I don’t do MSG RTRVL . I wil delete numbers but don’t retrieve any messages

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James SaniiBeginner
asked in Other
My phone is not receiving calls or texts but can send them. How can this be fixed?

My Galaxy s10 is not able to receive calls or texts. I have tested the following:Toggling airplane mode on then off.Toggling do not disturb on then off.Powering the phone off then on.Removing the Sim card and putting it back in.Clearing the cache for calls and texting apps.Factory reset. 

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PinawaPoolsRockstar
asked in Self Serve
porting existing number

Trying to set up my BYOD with new Koodo simbeen waiting for almost ½ hr for current provider to send  a text asking me to approve the transfer but my self serve account is already showing the number I want to transferis this normal to wait so long?or did I miss a step somewhere? 

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Joewolff5Beginner
asked in Other
Fraud?

My wife received a text message today, gontaining a link to deposit a payment from koodo to her bank account...we suspect serious spam.

1713
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Laura Colclough
Laura ColcloughBeginner
asked in Plans & Add-ons
plan update

I picked a new plan, $50 for 12GB but I was only given 8GB. The receipt says 12GB and when I click into my account it says 12GB but when I look at my usage it says 8GB. How can I get what I ordered?

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Sophia
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MosomBeginner
posted in Plans & Add-ons
phones

Pre paid plans 

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jenndBeginner
asked in Self Serve
Switch from Bell shared plan to Koodo and keep both numbers

My husband and I are on a shared plan with Bell and I am the account holder. We would both like to switch to Koodo and keep our numbers. Will there be any issues with this given that it is a shared plan? I am assuming we would each create our own accounts with Koodo, but will my husband have any issues porting his number over from Bell given that I am the account holder there?

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Jenny MyersBeginner
asked in Plans & Add-ons
what happened to the 3G

Why does my account statement say I have the following:   How come I have used 2.201 MB out of 3072(???) when I should have 2.201 MB / 3 GB?  BONUS Data Booster 3 GB 2.201  /  3072 MB

1002
Boa_Guy Koodo
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DonnaC23Beginner
asked in Plans & Add-ons
Easy Roaming with multiple phones

I will be traveling internationally and was wondering if I have one account with three phones, will I be paying the easy roaming fee for each phone or per account?

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Boa_Guy Koodo
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benwestwoodBeginner
asked in Self Serve
cannot recieve sms so i cant create an account

my wife and i moved out of the country for 8 months but plan on returning to canada after her sporting season is over. before we left i transfered my phone number to koodo so i could pay for a cheap plan but still keep my number. i had everythinh working fine, but before we left i must have forgotten to create an online account.so now that i am trying to top up my plan so that i don't lose my phone number, i cannot create an account because i cant recieve any sms’s do enter the verification code. is there anything i can do?

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SavannahrathyBeginner
asked in Plans & Add-ons
Data

I purchased 1GB of extra data for $25 and it’s not working

25013
Ilona Priadko
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waterdiet87Connector
asked in Billing & Payments
billing issue

I just signed up for Koodo mobile last week, for myself and my wife.I haven’t received the sim cards yet, so I wasn’t able to use or transfer my previous number to Koodo.However, they somehow charged a full monthly fee, which is about $122, for the service I couldn’t use from 7th September to 10th September.So I tried to reach someone on customer service, but the number was nowhere to be found. edit-22 views, 30 minutes past, 0 reply from Mobile Master lol 

5035
Mayumi
Priyanka Shekhawat
Priyanka ShekhawatBeginner
asked in Billing & Payments
Payment not going through

I recently ported from Koodo to Fido. The last bill is reflected in my account, but when I try to make that payment, it says payment can’t get through. I hve tried more than 3 times now, between yesterday and today. The due date is tomorrow (4 October). Can anyone assist me? I have tried reaching out to Koodo, but they will get back with a callback only on Wednesday. 

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Bernard Koodo
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Jb2018Beginner
asked in Other
charges

How to stop an in all purchase 

702
Bernard Koodo
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Jen ConleyBeginner
asked in Other
koodo/Telus

Is Koodo and Telus the same company?

721
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CrunchieRockstar
asked in Plans & Add-ons
payment error

I added funds to my data booster and it went towards my talk booster????  Can I get it cancelled?  Actually it’s my fault, went too fast.  I now have 600 minutes of talk time and will probably never use of all of it in my lifetime.  Any way to cancel it and transfer it to data booster please? 

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FancyPrestonConnector
asked in Other
getting my old number

When I first switched to koodo, they gave me a temporary number before transferring my old number (the one I have now). So when it comes to my Samsung account, its linked to the old number. I've asked Samsung about a solution since their service weren't solving the issue either. So now they replied to where they can fix my problem. The only issue is that they need to old number and I have no idea how to get it. I've tried koodos support services but it keeps bringing me to their automated support. It haven't been able to help so far. Is there somewhere I can go to just get the number or even a number to call koodo?

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