Managing your Services

Hi,The self-serve porting in from Freedom Mobile hasn’t been working for days with the following error. The sales rep tried porting the number but ran into the same error so after many attempts, he assigned a temp number and asked me to try the self-serve porting after few days.  It’s still not working!I must say my initial Koodo experience is pretty negative so far.  Please advise 

It is important to talk to rep.  My outgoing calls are showing NO NAME or weird 5 digit number.  I wanna change it asap as per my original documents name.  As no one is picking my call or giving me call back because of NO NAME display. 

Can’t schedule callback due to chatbot looping after entering phone number. There has to be a backdoor phone number to speak to an actual agent…. Can’t do via self-serve, must be agent

OK.  Trying too cancel a Koodo Account. Cannot do so without talking to a person. Cannot talk to a person without scheduling a callback (apparently). Could not schedule a call back because — I forget the actual reason. Tried later, and this time said to try again after 9AM EST.   Why does an AUTOMATED system need office hours?  If I could talk to a person, I could understand… but to schedule a callback?  Time I’ll never get back, and time that Koodo will beep charging me for!!! Nutz

I updated my plans for both account  and ordered online iphone 13 on Sunday. But still awaiting how long it take time to deliver and i when my plan will update.

I am switching from my personal Koodo account to an account held by my work. I am wanting to port my number to my employer. I need to have Koodo make a note on my account giving permission to my employer to take over this number when it moves to Telus. How do I do this?

How long does it usually take to receive send email with a tracking number after ordering a new phone that was said 1 business day to deliver

T-Mobile network on both Pixel 5a phones did work flawlessly from NY to PA except for voicemail.  However, from West SC to Florida I have nothing but US Roaming data.I can’t get to Prepaid Support by phone or SMS. Do I go to a T-Mobile store or ?

I recently upgraded the phones on my plan. I waited until after I had made the last tab payment and the tab balance showed $0. Just received the first bill after the upgrade and I have the new tab charge for the new phones AND the provide TAB charge. I had a callback that disconnected and now I cannot schedule another one and the rep didn't call back after the disconnect. The virtual assistant is garbage. 

Hello,I already have KOODO sim. How can i get koodo number and add line into my current account?Thank you.

How do I order an sim?

I recently changed my plan and got unlimited long distance calling ti few countries, but when i try calling it says international calling not enabled, 

I’ve been trying to port my number since yesterday and it has not been working, and my number is the “new” phone number I have received. I will be upset if I lose my first ever phone number and want to talk to a customer service rep before my number is gone forever, but it is literally impossible to get a hold of a customer service rep. 

I am leaving Canada tonight and I want to hold my plan for 3 months. 

I have an S22 Ultra that was recently purchased and put onto Koodo.  The Software Update Service Provider on the phone is ATT.  How do I change this to Koodo?

I’m travelling to Mexico and added the Perk of Unlimited Internstional SMS/MMS messages to my monthly plan. Does this mean I can send SMS/MMS for free from Mexico to my homeland Canada? Or will I be charged roaming? And when does the plan kick in? Is it immediately? The wording of the Perk is confusing…

I was able to connect with a Rep yesterday to get data added to my plan. He said that it has been added to my 2 lines  but I don’t see any data added to $20 plan. I was told that I will be able to see it in 15 minutes but i don’t see it yet. Please help.

My friend has an Edmonton #.  Right now they are in Dubai.  When they phone me, will my bill show an incoming call from Dubai or from Edmonton. 

Hello Guys,I got a new cell line today, and it's BC number. Now I would like to port my Montreal's cell number to this BC number. Is it possible?when I am doing it online it says:You can only change your number to another number within the same province. If you're moving to another province and want to change your phone number, please go to koodo.com/chat and enter "#AssistSS" to schedule a callback.

What is this $14.99 charge that keeps appearing on my bill every month? I thought I knew what it was, but I now realize I haven’t a clue. It records as an In-App purchase (from Google Play store, I assume) but I haven’t actually purchased anything from Play Store in a long time.Someone enlighten me as to what this extra $14.99 charge is. I was reading the online help, and it says that texts from 5415 can also incur this charge, but I don’t recall receiving or seeing 5415 texts anywhere, I even checked my Text Spam folder (as was suggested) and found nothing suspicious.Please help, I’m honestly confused.Thanks,Neil 

What happens if I remove add-on: Pay-Per-Use Intl Long Distance ?Does that simply stop/block outgoing long distance calls from happening?

So I have a question about the tab bonus. It’s saying that I have an $11.33/month tab bonus reduction, is  that essentially a credit that lowers my monthly bill by $11.33/month? So lets say that I had a $15/month tab charge, after the bonus reduction is that tab charge decreased to $3.67/month? Thank you 

when I login the koodo Self Service portal and try to transfer my phone number, it looks the Self Service does not work. In the Self  Service, when access the mobile service functuon, it  always deplays a blue band as the following picture and no any response. 

Hi, I just submitted an order for a new activation for a plan that is on sale only today. I just ordered a SIM. The email in which I need to create a Koodo account has not arrived yet.I would like to sign up for this plan for another line as well, so should I submit a new request or wait for the email that enables me to create a Koodo account.My worry is that if the email for creating the account does not come in then I may lose out on the plan sale.Please help.

I am trying to transfer my phone number from Freedom to Koodo but when I got a text that instructed me to say “yes” I did not see it. So I had to pick a new number and then click on transfer number in the self serve button and when I entered all my information it says error try again in an hour or refresh. I have refreshed multiple times and it still doesn’t work. Someone help