Can I cancel my plan and return to Koodo to get a starter plan?

I have no tab and don’t want a bunch of data I won’t use. I want a starter plan but don’t see a way to get one. Can I cancel my account and return to Koodo to get a starter plan? Is there an easier way? I’ve been trying to get ahold of a human for support but have had no help. Terrible customer service.

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You don’t have to cancel, all you have to do is contact Koodo directly either by schedule a callback or chat with a rep via Facebook or Twitter messaging.

I have tried to schedule a callback and it keeps redirecting me to Koodo Assist and things online, I can’t get an actual callback. I can message their facebook page to connect with a rep?

Yes you can

Thank you! I have messaged them and am waiting on a reply now

It is not a live chat btw. Hopefully they can respond soon.

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