Billing & Payments

As the callback system is not working and is more frustrating than worth the trouble, I have a question regarding my October bill.  There was a charge of $14.99 on it called ccsupport.biz.  I have no idea what this charge is for nor does it indicate anywhere on my bill what this is for. I had no overages and  I will not pay for something unless I know what it is and is accurate.  I need someone to clarify this for me.

I signed up at Walmart for the $45 50GB plan when the salesperson at Walmart confirmed with his Koodo rep that I qualified for the plan. But according to the website I have a $65 50GB plan, not the $45 one I signed up for (and there is no mention on my account of a credit for the $20 difference). Why is this info wrong?  

I have been with Koodo for a decade, with 5 lines and to say the least I am disappointed . I have been charged extra for the past several months.   All it lists is this:                                 In-App Purchase                   $24.95.   ($47 previous month/ $19 before that!!)                                Total used 5 (event)I am disappointed that koodo does not list the 3rd party. This leads me to believe koodo is a part of this scam...probably not but i am frustrated with the run-a-round! The process of finding out what these charges were for is tedious! After reaching out to Koodo via phone to be hung up, so i can text and then online chat and finally call back (still waiting)! I researched in the community forum to find out to look for sms code 5415. (By the way this is my elderly mom’s phone). There was no such text. I looked at all games/apps, even looking back at history to find nothing. So I researched the forum again and a thread stated to text 5415 the word “STOP” A

So it seems many people are getting responses and having their issues flagged and then resolved. Many for some of the same things I am going through, but regardless of posting here and sending PM’s it is just being skipped over and not addressed while others who posted after are responded to in a timely fashion. Any reason why that is the case?

I recently travelled to Mexico and then the US. I was gone 19 days.When I was at the airport in Canada I turned my phone to Airplane mode and turned off cellular data. I never turned it back on until landing back in Canada. (each easyroaming day says “1 minute” from the country). My bill has 5 days of EasyRoaming charges. 4 for Mexico (not consecutive) and one for US. $67+taxI scheduled a call. Alex kept me on the phone for 30 minutes. Eventually he offered me $8, $15, then $20. I said no. I want to speak to a supervisor.He said the supervisor would call me back. in 2 hours. I have not received the call.This is predatory. The CRTC needs to be informed of this practice - although I am sure they are aware.How do I get this charged removed? 

Hi, Just got a Koodo account.When is the payment put on my credit card? On the payment due date? Thanks and have a good day 

so I received my first bill, however have NOT received the SIM card to put in my phone,  I certainly am NOT paying for a service that I am not able to use 

I signed up for the $30/20GB plan at Mobile Klink but my bill is showing a total of $50.62. Can someone please help me and explain why I'm being charged so much.   

Hi, can a rep please look into this for me ? Thanks in advance.I too have incorrect credit amounts. Signed up for the $30, 20 gig deal, currently seeing $17.70  & $4.42 as the total monthly credits. Also, i could not sign up with my koodo self serve registered email as was repeatedly getting an error upon registration for this community. I had to create a new email address with a different domain just to post here,  so will have to forward my correct info. Thank you.

I visited a Mobile Klinik store on Nov 26th and ported over 2 lines to Koodo on the $30/20gig plan. I had an issue with account creation and was able to get a callback from a customer rep to setup my self serve account. After that issue was sorted, I asked the customer rep to confirm that I have the bill credits being applied to both my lines because the paperwork that I signed listed $55/20gig and the sales rep said that Koodo would send me an email detailing the credits for my account. Never the got the email and the koodo rep who checked my account said that she could only see one line getting the bill credits to but that my second line isn’t showing any bill credits.I’ve been trying to schedule a callback with koodo for days to try and talk to someone to sort out my issue and been unable to do so since they don’t seem to have anyone working to call customers back. Tried a koodo customer care number but that just tells me to use the website assistant which is utterly useless.What ot

Hello!I have permanently relocated outside of Canada and I would like to cancel my Koodo Subscription.I have seen this thread. However, I do not have have a Facebook or a Twitter account. How can I go about cancelling my Koodo services in this sutation?Thanks!

I am currently with FIDO. I ordered a new phone and plan from Koodo on Black Friday. The phone is scheduled to be delivered today. I am actually out of the country and won’t be able to activate the phone and transfer my existing FIDO number to KOODO until the 9th but when I logged in and looked at my account I noticed that my billing started on the 2nd. I am paying for a full week of service I am completely unable to use and for which I won’t have even put the sim in a phone. This seems like an unfair billing practice to bill before the phone is received and saervice is transferred.

I recently left Koodo and joined Virgin. My account is still active because I have to pay my last bill + some early port out or upgrade fee, not exactly sure what it was. Anyways, if I was looking to return to Koodo, would I be able to get my old plan back?Thanks

Hello,First off, WTF Koodo? Why can’t we speak to a person? The ‘assistant’ is utterly useless. I managed to get a call back appointment for 2 days later last week and no one called…So the problem is: my employer wants to pay for my phone, I would like to keep my name on the account and have it billed to them. Is it possible? Thank you,

On Nov. 29, I was driving on Hwy 3 to Rossland, BC and was close to the US border  then on this month bill I was charged $11 Easy Roam for the day. Can this  be reimbursed? I tried to get help from the Digital Assist, but no help. Thanks.

Helloi have suspended / canclled my services since October 2023. I no longer use my Koodo phone number. still I got the bill for November. I want to connect to customer support but can’t connect via USA phone number. Instead of cancelling my account I got an email from Koodo community that my account is activated!!!!! Cannot handle this in professionalism. I want to stop all the services and cancle my account asap. Need to get rid of November bill. 

Can you please check my November  bill brcause i already pay last November  14 , amounting  80.19November  25 amounting  77.62And still I have pending bill ...Thanks .

Helloi have suspended my phone lines from October 2023. Still getting charged and got an email that account activated. Please cancle the billing and activation. I donot want Koodo phone!!!!!!!! Treat this urgently!!!

Listen, i understand that alot of problems can be solved using this community or talking to their robot, but what about when you need to talk to someone immediately. I wish koodo would hire more staff to answer phones.$500 bill with no options for a payment plan and cant talk to anyone until after the due date. Background: car stolen, phone stolen, got a new device and no mercy from koodo for a payment plan.All i wanted was another month to pay.They will be getting an earful from me in the future and im now saving to pay my phone and leave koodo.

I recently (in the last week) ported 4 numbers.  The deal I agreed to was for 4 lines for $200 - 25 GB at high speed and the slow speed after that….I received my first bill and have sorted throught partial month charges but the plans are showing at $60 plans not $50 plans so I’m being overbilled by $42.  Can someone tell me how to reach someone to get a) a credit for this month and b) the account set up properly so that it is billed properly next month.  I did print the bill to see if there were any credits check tucked on a different page, but alas..no joy.

-12-04, 11:19:15 AMWe are considering moving our home Internet and tv from shaw to telus. They have a bundle that offers $40/mth for 20GB with Koodo and we would like to change our plans to that if possible.  id like to talk to someone at koodo about it but can’t find how to speak to anyone 

Can someone please confirm Tab Bonus Payoff is not charged to my next bill ?

I cancelled my account on Oct 28, 2022 and has credit balance . Setup pre auth credit card for payment but no refund back to  my credit card as of Dec 3, 2022.From Koodo assistant, it said it takes only 5 to 7 business cards for credit refund back to credit card.

Hi,I switched online for 1 day from the seasonal hold plan to the cheapest plan available for me($50/month) in order to port out my postpaid line, following what Allan suggested in my last post. However, the bill I received after porting out is $50+tax for the full month. Can somebody help me with this please?