Billing & Payments

Now that you can no longer call client service without first going through Koodo assist I find it impossible to get questions answered.  I can’t get the software to do it, it keeps deflecting me with offers to do tasks I don’t need.  Anybody got through to a live agent through Koodo assist?

I am trying to update my pre-authorised payments. I am trying to use the Shakepay credit card, which is a prepaid card. Are these not accepted by Koodo? Calling 611 doesn’t do anything. And it gives an error when attempting online.

I also bought the Black Friday deal of Koodo $45 and 50 GB plan. In the first month bill they still charged $65.00 plus t HST for me. No discount of $20 as promised. The Koodo kiosk agent who registered me for the plan had told me that it will get corrected in the second bill. In the second bill, no $20 discount for the previous bill, but from that point onwards, they have charged me $45 plus HST. No phone number given in the bill to contact Koodo to resolve the first month bill.

Was trying to transfer bill money to my brother, hit pay bills instead, and didn't even register who I was sending to until I hit confirm. Whoops. Now what do I do? 

What happens to a final bill credit which is below $5 after cancellation. Will Koodo send out a check or credit the CC with pre-authorized payment?

I bought a package with koodo on black friday for 65 dollars deal with 20 dollar credit whereas i didnt get any credit applied to my bill and its showing 120 dollars as charges due. i need to know how the credit will be applied to my bill.

I switched from automatic CC payments to paying monthly via a banking transaction.  Since switching I don’t receive either an email (preferred option) that I have a pending bill / payment nor a text message.  I’ve poked around and don’t see an option for this to be enabled.

Hello, I charged for the easy roam for two days which I never used. The bill says it got turned on for 1min for each day, and it charged me $12 per day. Can I get the refund of this? 

Hello again @Koodo So I upgraded to a refurbished iPhone 11 and I was promised $16.95 (after tax) credit for 15 monthsThe order confirmation email also clearly indicates $16.95 credit for 15 months after tax.However, the credit applied in bill history is $16 (after tax). The above row is repeated 15 times.I don’t think I need to wait for my for my next bill in order to correct this. With my few days of experience from reading other posts about incorrect bill credit I c

 I signed up for the $65 50gb black Friday deal ($45 for 24 months). A couple of days ago, I got the invoice for Dec (partial) and January and I see no bill credits there. the first is the deal I signed up for and the other images show the bills (without the credit)I did port my old number once I received the sim card. that’s why you see two different numbers.     

Hello, I signed up during the Black Friday promo $30/20GB but my first and second bill shows the incorrect credit being apply. Below is an example of my latest bill, where the bill credit shows $4.42 and not $5 

can you phone a canadian cell phone number that is in the United States without any long distance on an unlimited Canada Wide calling ? The person I am calling has unlimited Us/Canada min.

How do refunds work after cancellation?  I cancelled back in mid December and my final bill was generated with a negative balance.  Thought they would just put the money back on my credit card but so far nothing. thanks

I am an international student and would like to get a new SIM, currently looking that the online only starter plan of $15/month. Would it be possible to make payments for this at a local store?I have not set up a bank account yet, since I assume I will have to put in my phone number as contact details (which I don’t have), so I cannot make payments online.I have my own device too so all I’ll need is the SIM.

Signed up for a Black Friday deal with a $25/month bill credit for 2 years.Just got my bill for the first full month (Dec. 8 to Jan. 7) and the credit is missing.Anyone able to suggest a solution?

Hi there, I transferred money from bank to my postpaid account but I don’t see the funds in my account. Can I add money to postpaid account? If not, where is my money?

I just got my first bill for my new plan…I moved from an unlimited Canada minutes plan to another unlimited Canada minutes plan.  My first bill has a $24 overage charge for minutes for a call within Canada.  I spent ages and much frustration trying to use the chat and call back...it is useless.  How do I get this fixed?  It is impossible to reach a human on the phone or on the chat, and the call back is ‘unavailable’.  Please help!  Thank you.

In October my credit card was compromised around the time my automatic payment came out. My billing history even now shows payment received with no indication of reversal. I never got any type of notification that my payment was unsuccessful. Then my November cycle comes around and I was charged for the missed payment and the new cycle. Okay, fair enough. But you had it hit my credit score. If I had been notified in any way that the payment didn’t go through I could have used another payment method to cover the charge, but if my online statement is showing that it is paid, I’m not going to double pay it. Please remove this from my credit report.

I’m missing my black friday credit of $20 from the $45 for 50 GB promotion. I got charged this month for the full $65. I had the same issue last month and scheduled a call back in which they gave me the credit but I’m still having the same problem for the second month. 

I’ve upgraded my phone but I still had a remaining tab balance. Does this balance get carried over to my total tab balance with my new phone upgrade? What happens now? My order got approved and a new service agreement was sent to me but nothing about my previous tab balance was mentioned.Also I got a phone plan with the winter sale going on, and it’s valid until January 9th but again, the new service agreement didn’t mention the bill credit.  

Got my first bill. My $20 credit was applied to the first month partial charges on the original number but when I switched it to my own number the $20 credit was not applied to full month of January. Can anyone sort this out for me. 

Hello Team,My billing details are still the same. My full name is Sowmya Sri Appanabhotla. I have opted for $45 for 50 GB and I'm getting charged $65 without the $20 credits for 2 months in a row. I have talked to the representative about this issue last month itself. Still no action taken from your side. You guys are making me regret for changing the carrier service from Fido to Koodo. Resolve the issue of the credits now.

Hi All,Another BF promo credit issue. After the taxes my promo should total $22.40 (I’m in BC), but based on these credit amounts I'm only being credited $22. Sure it’s only 40 cents, but that adds up and if anything is the principal of the matter. To add to this my first month with Koodo I was billed the entire monthly plan amount of $65 + partial charges with no credits applied. This was fine because a CS rep said the total would be reflected on my second bill. Sure enough second bill comes around and my total is for $50.79. At this point I'm just looking for some clarity from a CS rep who can help correct the issue, because this sucks. 

Before Canceling my account with Koodo as i had 200$ left to pay off my phone and also intentions to go back home i asked for a payoff bill and cancelation after that . Instead of doing that koodo cancelled my connection without giving me the option yo pay my tabs remaining 200 $ and now Removing the discount i got through two years tull now are being asked yo pay which is of 800$ ! Are you guys imsane or a scam ? Like this was done pre planned koodo and ypu know it too . I will escalate this matter in higher authorities and see where can i end up with this case . Enough is enough. After paying for 3 years and when i had one month and 100 somthn in left at tab tp pay after tab bonuses how come that charge was not in my bill but my account got cancelled and my bonus got waived without my consent or letting me informing me !!! 

How the hell do you get a hold of someone to talk to the billing dept.  Chat won’t give you an agent or callback so how do you contact this company????