What do you meant by "link account"?

Also, there wasn't a backdoor phone number.

I don’t have another phone #

My email was used for an account and called in 2 days, now I joins Koodo but I can’t reach this active account.

You had an account before. And you open up an account. Then you want to link them together?  Or want to add as a second line?

The previous account was canceled but I can’t reach new account because my email is same email and I can’t talk to an agent.

In the same boat as you… was on Koodo for multiple years with an email, switched over to a diff provider, but then decided to come back to Koodo and ordered using my same email that I’ve used for many years before.

I was using the chatbot yesterday and probably took me like 20 - 25 times of looping, until I finally was able to schedule one for Saturday at noon. The previous call back attempts kept saying that they were too busy and could not schedule a call back at this time and the chatbot can help, but we know only an agent can do the account linking