Confusion about Fiona Data Overages

Yes, that seems to be the case. 

Seems so but it's not stated clearly enough. 

And I guess I just have to wait another month for my next bill to see if the charges are actually credited. Cause there is no indication they will be credited in the future.

If it is not credited, please report back here and we can flag the appropriate rep for you. 

I have received my next bill and nothing has been credited.

Hello there, I’ve flagged a rep for you. Reps come and go on the community and they’ll be in a better position to help you, right here on the community. Keep in mind it might take some time for them to answer but a flagged thread is an answered thread.  

I'm not paying another bill to have it posaibly credited, if it is not credited on this month's bill I will be suspending my account until it is 

That is not a good idea, especially when there are extra charges for non-payment, which may possibly affect your credit score. If you need any assistance, you can contact a rep by scheduling a callback through Koodo Assist. https://Koo.do/Chat 

Posting once is enough for assistance.

If you must “suspend” your account (you pay 15 dollars a month for seasonal hold or you suspend as lost/stolen but you continue to pay the full amount), you need to cancel your account. Then it’ll take 6-8 weeks to get the credit. Electing to not pay while retaining service will only affect your credit score. 

AND they were supposed to apply it to this month's bill, also I could care less about my credit score, also I'll comment as many times as I want they owe me $500 :)

Have been with Koodo for 4 years never had a problem, this is ridiculous I have no problem paying my tab and going to another company :)

It is frustrating, I probably would have just went without data for the 8 days without power. It was a nice offer but it feels like you're just hoping people forget and move on.

I was told it wouldn't be credited on my first bill and now it is not credited on my second bill. It "should" be credited on my next bill which is putting it into 2023.

I can assure you that this is not forgotten and koodo will be held to their word that the credit will be applied. 

The follow through from the billing department here is clearly less than desirable, but the reps have been told that this will be processed in the December bill. 

Spamming is bad form anywhere. Do you want assistance or do you just want to vent and spam? You’re free to message as much as you want in one thread but when you post elsewhere it also sends notifications to the people (including customers like you) that replies have been made. And it makes it hard to keep track of any assistance and making sure something isn’t missed if multiple threads have to be checked. But if you want to make it harder for us to help you, then go ahead? I’m just telling you what happens if you decide to not pay or cancel your account. If you don’t care, it’s your life. 

They also said it would be applied to this month's bill so there "guarentee" it will be on December's means absolutely nothing at this point, I have commented on 2 threads with different replies I haven't spammed anywhere but can if you wish, also you've provided no help so 🤷‍♂️

I was only credited $150 when paying $500 in data overages, when can I expect the rest of my refund?