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Charged for long distance calls made on WhatsApp

  • November 29, 2022
  • 3 replies
  • 713 views
P

My latest bill has $54.45 usage charges for three calls to Spain, but those calls were made on WhatsApp so I should not have been charged. How do I get those charges removed? 

 

Best answer by Bernard Koodo

@pierreb If the calls appear on your invoice (which it seems) than they were made though regular calls. WhatsApp calls would only show up as data since that is what makes the connection possible. 

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    3 replies

    Sophia
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    • Sophia
    • Mobile Master
    • November 29, 2022

    Can you check self serve to see if those calls were made using the phone line instead of Whatsapp? That is usually what happened when charged for minutes...

    Allan M
    Bernard Koodo
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    • Bernard Koodo
    • Official Rep
    • Answer
    • November 29, 2022

    @pierreb If the calls appear on your invoice (which it seems) than they were made though regular calls. WhatsApp calls would only show up as data since that is what makes the connection possible. 

    Allan M
    Boa_Guy Koodo
    A

    That makes no sense.  WhatsApp is an encrypted service over the internet.  Koodo would have no way of knowing where you called...unless you made the calls over the phone network instead.

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