Billing & Payments

I switched from Telus to Koodo and kept my old numbers. Just got my first bill and I am being billed for 4 numbers instead of 2. How do I correct that?

When I open “Billing” on the left it shows: Amount due -$33.90 and that it is due by Jan 23, 2023. But the “Pay Now” button is greyed out and I can’t click it.On the right it says the “total due” is $42.38 Even on the PDF it shows “Total if received by Jan 23, 2023” $42.38.wtf.

Hoping a rep can fix this for me. Noticed on my last two bills that the credit is 19.47 but should be 20. Thanks in advance!  

Upgraded my original line and opened a new line with the BF deal. Original Line issue:Charged partial billing twice for Nov 25-Dec 11 usage on old and new plans ($25.50 on old plan & $36.83 on new plan)New Line issues:$20 BF credit was not applied $5 new line credit for 2y was not applied

Hi, I have 4 Phone lines/numbers with Koodo. My previous bills have been consistent with the budget set aside, since I joined . My most recent bill (Jan to Feb), however, has jumped up about approximately $5 per line. @Bernard . Can you or anyone else look into this please?Thank you.

Hi, I am a Koodo prepaid customer and I am not able to register my debit card to my account. My account got suspended recently and I am not able to make calls.If anyone can guide me on what to do it would be very helpful. 

Hello, I’ve seen several threads about this already. The discount is calculated incorrectly on the Black Friday deal.  I have two plans under the same account number 40257634.In addition to the tax issue, please review overall charges for the plan.  In total I am about $30 overcharged to date.The phone numbers were ported in so the Dec 7 and Jan 7 invoices are a jumble of numbers, charges, and credits.  One of the numbers was on a different plan for a while (seen below).This table shows what I should be paying since plan inceptionThis is the 2nd bill I receivedThank you,

I have been charged the ER/VC charges in my last billing cycle for an amount of $42. It makes no sense because I didn't use my phone at all other than the incoming calls and texts.  And I have been traveling for past year and half with roaming off and I have never seen these charges in my life.  I'm on a call back right now and I have received a made up explanation that didn't make any sense to me. I have asked the rep to connect me to an higher up and I have been waiting.  Please explain what ER/VC is and my charges

I cancelled my account with Koodo in November, and have a credit owed to me.  I pay by credit card each month, so it’s my understanding that I should get a cheque for any credit amount owing to me ($44).  Any help would be greatly appreciated.Thank you.

There is nothing wrong with the card. All the information matches. It has been used for years in automatic top-ups, but suddenly I cannot use it to purchase add-ons for a pre-paid account. 

Hi Everyone, When I renewed with Koodo last year (December 31, 2021) with phone upgrade. I have a service agreement for it as well. Now the service agreement says “ Agreement End Date: January 31, 2022 renews month to month” What does this means? Am I still into an agreement with them and if I’m in an agreement which renews every month automatically until when (24 months) ?

I will leave for China for a long period of time. Can I suspend my phone online?

I am the owner of the 4 plans on my account for my family.For some reason the Billing notification was texted to one of the other plan users. How do I stop this?I should be the only one getting the billing information as no one else should have access to this.

Trying to pay my bill on-line by Credit Card. Message that “transaction didn’t go through”. Not first time. Nothing wrong with my credit card and I tried 5 times with same result. Koodo can’t keep their interfaces  with financial institutions working. Koodo should spend more time trying to be SMART instead of trying to be CUTE. You want my money, get some stability in your systems.

When traveling it is usually a month at time, 1st of the month to the end of the month, the Easy Roam charges are maxed out per billing cycle. My billing cycle is mid month to mid month thereby instead of maxing out at $240 (for USA) I get billed $12 x 15= $180 for first half of the month and of course another $180 for the second half. $360 vs $240 if my billing cycle was say 1st of month to 1st of next month. How do I change my billing cycle.

Hi, I got my new koodo sim, never used it as I had to visit back home and now I am.not in Canada, trying to get in touch koodo but chat only allows callback but not to international number. Please contact so I make payment arrangement.  Apparently I have some bill due.  Thanks

Same issue as a lot of other people here, I just got my bill and it does not show the credit of $15.00 that was listed for my new phone,  $60/month 20GB sale to be $45.00 for 15 months. I attached a screenshot of my bill,  hoping someone can help fix this issue so I don't have to cancel 

Since I’ve had an account with Koodo, my bills have been coming in paper form and I want to switch to E-Bill and receive SMS/email notifications. However, when I try to set it up, this pops up on my screen and it’s been happening since November 2022. I come back for an hour and still this issue persists. If there’s anybody, ANYBODY that can help resolve this issue, that would be great! 🤗 

Wondering if I will keep my current rate plan after my 2 year agreement is hope of Kodoo will force me into a new, more expensive plan / rate?

Hi. Does this bill look right given the circumstances? Thanks for your help.Shouldn’t the monthly credit have been applied to the first full billing cycle (from 1/11 to 2/10)? I see the 15 monthly adjustments listed in my account history, but shouldn’t they be for $16.95 ($15.00 + $1.95), not $16.00 ($14.16 + $1.84)? I ported my old number once I received my sim card on 1/16. I hope that didn’t mess things up. Not sure how to interpret that rate plan adjustment. Is it possible to get a credit for the 1/10 through 1/16 period when I was waiting for my sim card to arrive? 

Last month (October) my tab balance was paid off and showing I had $0 remaining but my new bill is still showing I have to pay a tab charge. I'm almost 100% certain my 24 months was up in September, so I'm trying to figure out why I'm still being charged a tab. Any help is appreciated. 

I just added my second phone line on November 26, 2022, the monthly payment should be $30 from November 26 to December 24, 2022. However, your partial charge is $53.17 from November 26 to December 24, 2022. It's not correct. You need to refund me $23.17 before HST applied.

Can I sell my iPhone that’s still on tab to another Koodo customer without getting flagged and either getting the phone blacklisted or having to pay off the tab completely then and there?

If I’m still paying off my phone that’s on a tab could I sell it as long as I continue the monthly payments without having to buy out the phone?

I signed up on the 27th for 50GB and an iPhone 11 for $45/month.  Its a $65/month plan with a $20 credit each month.  As long as I stay with Koodo for 2yrs, the phone is free.  Leave after a year, I owe $350 and so on.  Phone arrived, I set it up.  All OK.  My bill, not yet due, shows the plan is $65/month but does not mention the $20/month credit.  Should I be concerned or will it show up on the next billing cycle?  The agreement they sent, only mentions the $698 for the phone.  Nothing about the plan.  So I have nothing to show that I am supposed to get a $20/month credit.  Where can i find this please….   TIA