Koodo Community

- - Knowledge base
Updates
Ideas

Community
Managing your Services
Billing & Payments

Billing & Payments

All discussions about Koodo billing and payments.

1,089 Topics
3,980 Replies

When you subscribe we will email you when there is a new topic in this category

1089 Topics

Most replies

Most views

Newest first

plikoodoAdvisor

asked in Billing & Payments

$23.17 overcharged for my first month payment

I just added my second phone line on November 26, 2022, the monthly payment should be $30 from November 26 to December 24, 2022. However, your partial charge is $53.17 from November 26 to December 24, 2022. It's not correct. You need to refund me $23.17 before HST applied.

20216

1 year ago

Phatm005Beginner

asked in Billing & Payments

selling ohone to another koodo customer

Can I sell my iPhone that’s still on tab to another Koodo customer without getting flagged and either getting the phone blacklisted or having to pay off the tab completely then and there?

271

1 year ago

Phatm005Beginner

asked in Billing & Payments

selling phone on tab

If I’m still paying off my phone that’s on a tab could I sell it as long as I continue the monthly payments without having to buy out the phone?

874

1 year ago

Mark HirschRockstar

asked in Billing & Payments

Cant see my new plan?

I signed up on the 27th for 50GB and an iPhone 11 for $45/month. Its a $65/month plan with a $20 credit each month. As long as I stay with Koodo for 2yrs, the phone is free. Leave after a year, I owe $350 and so on. Phone arrived, I set it up. All OK. My bill, not yet due, shows the plan is $65/month but does not mention the $20/month credit. Should I be concerned or will it show up on the next billing cycle? The agreement they sent, only mentions the $698 for the phone. Nothing about the plan. So I have nothing to show that I am supposed to get a $20/month credit. Where can i find this please…. TIA

1542

1 year ago

Liz BekkerBeginner

asked in Billing & Payments

Billing issues

I have been paying my $16.83 a month through online banking since september and thought it was working fine. I now just discovered a $187.67 charge from koodo in november and $120.51 in december. I went to check this on my koodo account and apprently my monthly payments have not been recorded and so I was charged for late fees and other things. Is there any way I can talk to a koodo rep to get this sorted out?

1564

1 year ago

harmarBeginner

asked in Billing & Payments

Black Friday - missing credits from first month?

I just received my first bill, it seems about $20 higher than what it should be. If I were to do calculation I think it would be approx$65 - 20 credit =45 * (25/31 (number of days in partial month))+ $15 + tax= 57.95 for dec-janand$65 - $20 bill credit + $15 device= 60 + tax= $67.8 for jan-feb for total of about $126ishMaybe give or take a few bucks depending on how certain things are calculated.Am I missing some sort of discount?Here is image of relevent part of bill. I did a port number 2 days into my service.Sorry image seems to come in small here, either zoom in with browser or here is external link https://imgur.com/a/S8mmeyK

1107

1 year ago

Kj23Beginner

asked in Billing & Payments

Price Protection

Purchased a phone less than 60 days ago and price is drastically lower. Is there any type of price protection?

401

1 year ago

AsiaM53Coach

asked in Billing & Payments

whats with Koodo lately? double billed, not reporting payments made ?

OK First of all, I've been with koodo twice.. once by choice, and once was trapped into it. Both have been a nightmare. I upgraded my billing awhile ago, and have been getting double billed ever since ! About 6 months plus ago , I was at 234 dollars owing on my tab and that hasn't gone down any. Then with the upgrade, got more data and visual voice-mail, but it's not on the billing and doesn't work. So what the hell am i paying for ? They've reported 2 missed payments, but i pay through my bank... how can you say a 50 dollar bill is now 178 ! What the he'll Koodo!? A whole lot of time wasted to be told " according to our records" well according to MY RECORDS, I Want out of Koodo.

1481

1 year ago

ScottyMBeginner

asked in Billing & Payments

Koodo is charging me for service that started before I received my SIM card

WHat gives with that?

4924

1 year ago

Raviinder KaurBeginner

posted in Billing & Payments

Cannot pay high International Call Bills

I am an international student and from last for months, I have been using koodo's unlimited international call plan but I did not knew that the plan is only for 6 countries and I got a bill for $444. I am unable to pay such a high amount of bill. I only earn $700 per month. I have to pay rent and manage other expenses. Please understand my situation and help me. I will be very grateful of koodo for assisting me. I promise, if I knew that I was getting charged for making calls in other country ,I would have never made a call.I cannot sleep at night due to this. Your customerRaviinder Kaur.

823

1 year ago

scrapironConnector

asked in Billing & Payments

Charged for Long Distance

I recently switched my plan during Black Friday and recently got the bill. Both plans had Canada-Wide Long distance included. However I got charged for calls made to Ontario numbers, while in Ontario. I never had this issue before. Can anyone help me look into this? Thanks

1737

1 year ago

matmciConnector

asked in Billing & Payments

Why is my billing amount not including the sale discount on first bill

I just switched from TELUS to Koodo, and I moved over to the promo 20GB plan that was on for $45 for 15 months plus another $5 bonus off each month for being a longtime TELUS customer. When I just checked my first bill, it has the cost listed at the full $60 amount. I am having no luck with the “self-assist” robot and it is actually quite frustrating trying to find any help with this company. What do I do?

7112

1 year ago

RashedulBeginner

asked in Billing & Payments

Not a Koodo customer but bills were charged

I am not a Koodo customer but two bills (Nov and Dec) were charged from my checking account? How is this happening!

1095

1 year ago

SK20112Beginner

asked in Billing & Payments

minus billing amount

Hello. I cancelled my koodo service last month, and found out there is some strange billing amount has delivered to me. My billing amount is $-4.11 like the picture I attached below.I want to know if it is right amount, and is it okay not to pay it. (it is unable to pay $-4.11..)In additional, it would be really thankful if someone check my cancellation is well processed.Thank you. Waiting for reply!

723

1 year ago

oisindoherty3Beginner

asked in Billing & Payments

Charged for 5 minutes of use

I recently spent a period on seasonal hold whilst out of the country. Upon returning I saw that plans were quite expensive so I moved to Fido. I had to receive a text message to my original number to authorize a change of network and keep my number, so I had to select a plan on Koodo. This plan was only active for four minutes as they informed me in the shop it would be waived and I wouldn't have to pay, however my bill is showing up for $61 for the month. I was on the phone for 40 minutes today with several agents only to be hung up on which was infuriating, and I wish to have my bill for this month waived and my account closed as it was only active for several minutes. Oisin

935

1 year ago

Disappointed1Beginner

asked in Billing & Payments

Why is Koodo so bad !?

I’m beyond disappointed with Koodo and their “costumer service”. 1st service bill I was charged at least 50$ extra, after 2 or 3 days of waiting for a call back to fix the issue I was told I would get that money as credit on the next bill.Two weeks later I receive the bill, and wouldn't you know it. The credit was not applied !Scheduled a call back in the morning for 6:30PM. At 6:30pm I receive the call and follow the prompts to answer. To my surprise I have 10 minutes of ringing and nobody answers !Go to check online and the virtual assist says there is no callback scheduled and the next available call back is 2 days from now.What kind of sick joke is this !? How is the “virtual assistant” supposed to help ? It just makes me more frustrated then before!!!Just give me my money back now before I cancel this whole damn thing

3642

1 year ago

umyoungilBeginner

asked in Billing & Payments

I wanna cancel the membership

I wanna cancel the membership cuz i came back to korea and i wasn`t use Koodo service at last month So I can`t pay for bill Please contact me again by email. youngl12@naver.com

311

1 year ago

sun7400Advisor

asked in Billing & Payments

Grandfathered $150 Koodo Tab balance taken away from me

Hi All,I had a grandfather $150 Koodo Tab balance that I was reassured previously by Koodo that could be applied to any upgrade in the future. This was historically when the Koodo plans integrated part fees on the tab so you could build a positive balance towards your next phone upgrade.So I finally decided to upgrade with the Black Friday offers and on my account also says the $150 was applied - This never happened so this $150 was literally just taken away from me without explanation. There was no application towards the new tab nor my first bill.Now I called in to Koodo to argue that this is my paid in money historically and the customer service representative would not budge for giving me my own money back. I asked to speak to a supervisor or manager and said 2-3 business days. Well it’s been that long and I have not received a call back.Very poor service if you want to steal from your customers like this.I’m open to any offers from Koodo to remedy this - I’m simply asking for a c

40418

1 year ago

ErickV36Beginner

asked in Billing & Payments

tab over charge

On this months billing cycle i have been charged twice for tab of 32$ twice on phone number 7058223880

451

1 year ago

AmanpreetBeginner

asked in Billing & Payments

my bill is showing -45 how to gwt refund

I changed my carrier but now bill is reflecting in - 45 (for ex.) in my account .. seems like i overpaid for the services i haven’t use.. somy question is do they refund me directly to my credit card or should i go to koodo and enter my card detail and pay for -45 like don’t laugh at me but i never make payments with minus sign so am not sure .. if i beileve they would return my money automatically then why is showing due date.And there is no chance they would adjust that amout to next payment cuz i port my number to diff carrier this month

1923

1 year ago

Pwall1966Beginner

asked in Billing & Payments

Koodo assist wont set up phone call

Now that you can no longer call client service without first going through Koodo assist I find it impossible to get questions answered. I can’t get the software to do it, it keeps deflecting me with offers to do tasks I don’t need. Anybody got through to a live agent through Koodo assist?

942

1 year ago

Bryan AndrewOrganizer

asked in Billing & Payments

Can't update pre auth payemtns

I am trying to update my pre-authorised payments. I am trying to use the Shakepay credit card, which is a prepaid card. Are these not accepted by Koodo? Calling 611 doesn’t do anything. And it gives an error when attempting online.

1572

1 year ago

samsri322Beginner

asked in Billing & Payments

Samsri322

I also bought the Black Friday deal of Koodo $45 and 50 GB plan. In the first month bill they still charged $65.00 plus t HST for me. No discount of $20 as promised. The Koodo kiosk agent who registered me for the plan had told me that it will get corrected in the second bill. In the second bill, no $20 discount for the previous bill, but from that point onwards, they have charged me $45 plus HST. No phone number given in the bill to contact Koodo to resolve the first month bill.

581

1 year ago

DoomhunterBeginner

asked in Billing & Payments

So.... I gave Koodo 400$ by accident

Was trying to transfer bill money to my brother, hit pay bills instead, and didn't even register who I was sending to until I hit confirm. Whoops. Now what do I do?

704

1 year ago

JF11Beginner

asked in Billing & Payments

bill credit less than $5

What happens to a final bill credit which is below $5 after cancellation. Will Koodo send out a check or credit the CC with pre-authorized payment?

1324

1 year ago

Page 27 / 44

Leaderboard

Terms & Conditions

Sign up

Already have an account? Login

Username *

E-mail address *

City

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Koodo Community