I’m beyond disappointed with Koodo and their “costumer service”.
1st service bill I was charged at least 50$ extra, after 2 or 3 days of waiting for a call back to fix the issue I was told I would get that money as credit on the next bill.
Two weeks later I receive the bill, and wouldn't you know it. The credit was not applied !
Scheduled a call back in the morning for 6:30PM. At 6:30pm I receive the call and follow the prompts to answer.
To my surprise I have 10 minutes of ringing and nobody answers !
Go to check online and the virtual assist says there is no callback scheduled and the next available call back is 2 days from now.
What kind of sick joke is this !?
How is the “virtual assistant” supposed to help ? It just makes me more frustrated then before!!!
Just give me my money back now before I cancel this whole damn thing
