Can you post a screenshot of page 3 or 4 of your detailed pdf ebill that shows the incorrect credit? Just want to double check that prior to flagging a rep

Please see the comments I put in the last screenshot in first post @Dennis .

The amount that shows in bill history as “Adjustment Issued” gets applied to the bill. I believe you know this already.

I do not have the bill yet. It will be generated on Feb. 6th, 2023. It’s up to you whether you want to tag a @Koodo rep now or wait about a month to do so. I just wanted this settled now so I don’t have to deal with it later like many others...

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Guess I will have to wait for my next bill to prove my point. Can’t wait!

@Toronto_koodo - Sorry about that! Your credit was adjusted to include to correct tax amount. You should see the right amount on your next invoice

Thank you again @Chris Koodo . I see proper credit for 15 months now. Would you please be able to correct the same issue on my wife’s account? At least for the remaining 14 months…She upgraded in December and her first bill after gave credit for $16 ( after tax) not $16.95. Please message me if you need more info. or does she need to make a new post here to have it resolved?

@Toronto_koodo - For sure I can! I just went in and fixed your wife's account also :) 

Thanks @Chris Koodo . Stay well and blessed!

Also, thanks for you help @Dennis :)