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Incorrect Bill Credit Displayed

  • 10 January 2023
  • 9 replies
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Toronto_koodo
Userlevel 4

Hello again @Koodo 

So I upgraded to a refurbished iPhone 11 and I was promised $16.95 (after tax) credit for 15 months
The order confirmation email also clearly indicates $16.95 credit for 15 months after tax.
However, the credit applied in bill history is $16 (after tax). The above row is repeated 15 times.

I don’t think I need to wait for my for my next bill in order to correct this. With my few days of experience from reading other posts about incorrect bill credit I can tell that the amount shown above gets applied to subsequent bills. Which is incorrect. The amount should be $15 and HST $1.95 totalling to $16.95 

 

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Best answer by Chris Koodo 10 January 2023, 14:33

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"Why do people dislike people who tell the truth?"
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9 replies

D
Userlevel 7
Badge +4

Can you post a screenshot of page 3 or 4 of your detailed pdf ebill that shows the incorrect credit? Just want to double check that prior to flagging a rep

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
Toronto_koodo
Userlevel 4

Can you post a screenshot of page 3 or 4 of your detailed pdf ebill that shows the incorrect credit? Just want to double check that prior to flagging a rep

Please see the comments I put in the last screenshot in first post @Dennis .

The amount that shows in bill history as “Adjustment Issued” gets applied to the bill. I believe you know this already.

I do not have the bill yet. It will be generated on Feb. 6th, 2023. It’s up to you whether you want to tag a @Koodo rep now or wait about a month to do so. I just wanted this settled now so I don’t have to deal with it later like many others...

 

"Why do people dislike people who tell the truth?"
Toronto_koodo
Userlevel 4

.

"Why do people dislike people who tell the truth?"
Toronto_koodo
Userlevel 4

Guess I will have to wait for my next bill to prove my point. Can’t wait!

"Why do people dislike people who tell the truth?"
Chris Koodo
Userlevel 7
Badge +4

@Toronto_koodo - Sorry about that! Your credit was adjusted to include to correct tax amount. You should see the right amount on your next invoice

Toronto_koodo
Userlevel 4

@Toronto_koodo - Sorry about that! Your credit was adjusted to include to correct tax amount. You should see the right amount on your next invoice

Thank you again @Chris Koodo . I see proper credit for 15 months now. Would you please be able to correct the same issue on my wife’s account? At least for the remaining 14 months…She upgraded in December and her first bill after gave credit for $16 ( after tax) not $16.95. Please message me if you need more info. or does she need to make a new post here to have it resolved?

"Why do people dislike people who tell the truth?"
Chris Koodo
Userlevel 7
Badge +4

@Toronto_koodo - For sure I can! I just went in and fixed your wife's account also :) 

Toronto_koodo
Userlevel 4

@Toronto_koodo - For sure I can! I just went in and fixed your wife's account also :) 

Thanks @Chris Koodo . Stay well and blessed!

"Why do people dislike people who tell the truth?"
Toronto_koodo
Userlevel 4

Also, thanks for you help @Dennis :)

"Why do people dislike people who tell the truth?"
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