Skip to main content
Koodo Community

How do refunds work after cancellation?  I cancelled back in mid December and my final bill was generated with a negative balance.  Thought they would just put the money back on my credit card but so far nothing.

 

thanks

Yes only if you have pre authorized payments. 

Check out the Transferring your number to another provider section. 

https://www.koodomobile.com/help/things-know-about-cancelling-koodo