Billing & Payments

Hello,  New to the community. I am trying to find someone who might be able to help me reverse an easy roam charge.I am currently travelling in Thailand and was receiving a phone call. When I reached into my pocket to cancel the call it accidentally picked up. I quickly ended the call but have found the easy roam charge on my usages on the self serve menu. Would someone be able to help me maybe get this charged reversed? I was hoping since it's an accident and my first occurance that perhaps this could be done. I understand if it happens again then I would be out of luck and it's my bad.I can't use the callback option as I don't want to receive more easy roam charges. I tried the verified (blue check mark) Koodo Facebook messenger page and got in touch with someone there. They asked me to verify my login thru a url which I did but after that haven't heard back from the messenger. Now I'm concerned.Can anyone help me with the reversal or getting me in touch with a koodo Rep and also tel

I returned to Canada from the US on March 25, 2023,  it looks like I was charged for Easy Roam from March 25 to April 10, 2023.   Please review & advise.

I can not replenish my account through self-service, the button is gray. :( What could be the problem ? 

Hello,Can i get a pst exempt form for first nations please?

KOODO violated my credit.I have purchased a new phone with a network from KOODO on DEC 2022 where I gave my address ID and my credit card information for pre authorized payment and initial payment of CAD 50.I had no issue for first 4 months with their service. Every month I get message saying, ‘your billing date is near’ and once the date passes the service continues presuming the payment is automated as I have already provided my credit card information. After 4 months , I got a message saying I have past due of payment of 4 months and need to pay immediately. So then I dig into the issue and found that my credit card information is missing in my account. Later I paid the balance and went on. But apparently after couple of days I realized that my credit score went 124 points down!. I contacted Tranunion and they confirmed that the score was affected because of KOODO. Then i called the network to check the situation. They said they sent a message to me about my payments and I did not p

I am planning to go travel for two or three months, and I will not use koodo mobile plan for that period of time so I want to temporarily deactivate it. But I also want to keep the current plan and all the adds-on I have and continue use this plan after I done my travelling. I am worried if I deactivated my plan, I will not be able to keep my current data plan, which is really great for me. What should I do? 

Dear Kuddo Community,I am writing this to clarify a misunderstanding and false charge that was included in my recent bill. As a loyal customer, I would like to request your attention to this matter, and I hope that this issue will be resolved soon.Last month, I noticed that my bill was overcharged by $121. When I reached out to your customer representative to inquire about the charge, they informed me that it was for roaming, and I paid the amount despite my hesitation. However, this month, I received a bill of $281 for receiving a call from Canada while I was traveling to Guatemala. I was under the impression that the call would be free, as informed by your customer representative before my trip.During my recent call with your customer representative, I explained the situation and requested clarification on why I was charged such a high amount. Unfortunately, after an hour of discussion, my call was disconnected, and my issue remained unresolved. I am disappointed with the lack of att

My phone stopped working today and I’m trying to assess my options. I only have $30 left on my tab which I’m fine to pay off but my current bill status that I’m making payments on is over $200 so I don’t know if it will prevent me from upgrading? I’ve tried to do it online and keep getting an error “Our systems aren't able to process your request at this time. Check back shortly”I also want to be able to keep my current plan which is $55/month. Would the tab plus $27 monthly charge be applicable to add to that?

I turned my phone on in Auckland New Zealand March 18th to make an important call and I was unable to make a call using easy roam. Could I get a refund for the easy roam not being available?

I am trying to pay my bill but there is an issue, it says try again. I have tried with different cards as well but it is not processing successfully.

Bonjour,Je viens de recevoir une nouvelle carte de crédit, j'essaie de payé ma facture avec la nouvelle carte de crédit, ça me donne accès refusé, je sais pas pourquoi ????Merci d'avance.

I returned back to Australia a couple of months ago and i havnt been able to pay off the account. Australian Credit card doesnt work (even contacted them) and I believe an Australian bank wouldnt work either. So ive asked on their official twitter and theyve stated i can pay via Moneygram or money order. How would i go about paying through moneygram? I require a list of information in order to do so. 

Hello This morning I tried logging into my Koodo prepaid account to add funds and was greeted with the following message:I have a $55 per month 8.5 GB plan. I have $110 for available funds and whenever I click the Reactivate Account button, the system says my account was reactivated, but the suspended account message still remains and the total paid is $0.Can anyone help me on what I should do?

I had issues placing my order online last week so called to get help. They were not able to help as phone was available online only. They mailed me a sim card which was already activated and showing I owe for a bill on the 25th yet I haven't even used the sim yet.  Tried to order the phone online I wanted and even though it still says online only to purchase when I go to purchase it says it's only available in the store. Why?  Credit check has been completed and I am approved. Why am I have so many issues ordering the phone now? And why is billing started on a sim I haven't even used yet? I just received the sim an hour ago.   

I was near the Quebec border and my easy roam triggered. Is there anyway to cancel or flag this? I was not in the US.

Ported in last November and my two referral credits still have not yet been applied to my account.  Please help.

Hello, I have a big issue with koodo right now. I’m a university student from Peru, and when I did an exchange to vancouver, koodo offered me a service, they gave me a sim card but I never used it.I kept receiving emails to activate my account but I blocked so I no longer received more emails from koodo.A few months have passed, and yesterday I received an email that says that I will be assigned to a collection agency if I don’t pay the service. I want to pay but I’m no longer in Canada and I don’t know where the SIM card from koodo is. I try to login but it says that I can’t login with my email and also can’t login with the phone number they gave me. I want to speak with a rep but they don’t make international calls.I really want to solve this problem and pay in order to avoid to be assigned to a collection agency.Can someone please help me? I’m really worried

Had to cancel plan to move to a different country, expected to pay remaining tab balance but have two charges on my final bill. I am being charged $462.00 for Tab Debit - Cancellation in addition to $527.90 for Tab Bonus Debit - Cancellation, why is this? Can anyone explain why they expect me to make these two payments?

After about 20+ calls to Koodo over the last 14 months Freddy was the only one out of 20 +  promising agents to call me back. This has been a long an frustrating year +. Having been charged for a phone for the last year for a phone I never received, spending 30+ hours trying to get this resolved. Very frustrated for wasting so much time on the phone and numerous visits to a Koodo kiosk. Government involvement and Court was my only next step I could see, But thank you Fredy for caring enough to get back to me. Hopefully this is the end of it. They say it will take over a month to get my $1200+  refund back. Feeling very disillusioned with Koodo. I'm thinking they should compensate me for time wasted. Almost disappointed I didn't make it to court to get paid for my time. But I know that is wishful thinking. Thanks for making it to the end of my rant 

For some reasons, I paid my bill twice in February. And again, I paid my bill one more time in March. Do I have to pay the April bill. I’m a monthly customer.

I finally paid off my Koodo tab on my last phone bill on March 6th 2023. My bill while paying off my tab is $77 (even though Koodo charged me $88 for no reason for the last year 🙄🙃) I have confirmed several times my tab balance is $0 yet Koodo is still saying my bill due for this month on April 6th is $77?? Should it not be $40 something now that my tab is paid off? How would I go about getting them to change this? I refuse to pay them anymore money than I already have. 

How do I schedule a call to explain unexpected charges on my bill?

Hi, I was just wondering if click2pay is legitimate. I used it when I received a payment reminder and now I'm second guessing it.

My uncle recently passed away and my cousin is paying his bills and his phone was through Koodo. She still doesn’t have access to his bank accounts but can get a cheque made at the bank to pay the bill. Where do we send the cheque? What is the billing address for Koodo?  thanks. 

I received my first bill, overbilled for connection fees and monthly charges in November 2022. I reached out to Koodo customer support over the phone and the store manager in person several times to get my monthly bill adjustment. Meantime, I continue making partial payments.My bill was finally adjusted in March 2023 (it took 5 months) but now I am asked to pay late payment charges for all months except last month. Wondering how I can dispute the late payment charges for the months starting November 2022.