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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,075 Topics
  • 4,009 Replies
1069 Topics
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Brian CabsOrganizer
asked in Billing & Payments
Error Charges | Easy Roam | How to request void?

Hi, Who could take care this Easy Roam charges?I turned off my cellular data and roaming. I restarted the phone but I still get $15 charges on every layover on my flight and  I get about a warning on a  “Easy Roam” and did a research to turn off.No Calls, No text messages and no voicemail. it’s literally an error since i have a connection flight outside Canada.  

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Chris Koodo
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JaiselvaBeginner
asked in Billing & Payments
Wrong payment of tab balance

I recently checked on my account and it was said that I have 120$ left on my tab.  My mobile is on seasonal hold since i am in abroad and i want to receive text from bank etc. So i opt to pay the tab balance so that i can choose from bring my phone plans which is the cheapest one as i need to just receive text messages. i initiated the payment but i cant choose the BYOP plan. I contacted through messenger and they said i need to pay the tab bonus which i am totally unaware. So i asked her can you help me to revert the payment and she asked to contact customer care which i cant.. since.. my mobile is on seasonal hold. there is no number to contact customer care.. +18669956636 is asking to contact through self assist.  can you help me that how can i contact them since i am in abroad and also will they help me to revert since i did without knowing it online

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ThalieBeginner
asked in Billing & Payments
charged for long distance

I was charged 36$ this month for long distance and I didn't leave Canada? Im near the USA borders. 

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Boa_Guy Koodo
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Donna LeeBeginner
asked in Billing & Payments
roaminf fees

Hi, I was recently out of Canada for 7 days and I was charged roaming fees for all 7 days but did not use phone for calls or text except for 3 of these days . How do I get this addressed or explained to me please ? Thank you 

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Flo Koodo
MichLC
MichLCBeginner
asked in Billing & Payments
Halting old KoodoMobile/PC Mobile monthly bills

I have the exact same issue and questions as this related post: Please tell my how I can stop receiveing monthly bills from Koodo. I have not been with PC Mobile/Koodoo for something like 5 years.Thanks 

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dhelBeginner
asked in Billing & Payments
Callback Problem

I have a callback appointment today and the voicemail always saying we tried calling you and will call you back again. Is there any nukber to call the customer service rigth  now? thank you for reading my query

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JodWBeginner
asked in Billing & Payments
ER/VC Charges

Please explain to me how and what an ER/VC charge is?  We have numerous on our phones, while travelling in the US and there is no explanation, does not match up with our usage (lack of usage), and is not explained in Easy Roam. Not accpetable. Please advise, thank you. 

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Dinh
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frustrated with serviceBeginner
asked in Billing & Payments
Billing difficulties in getting Koodoo to use the new credit card information 2 months in a row.

My credit card was compromised in February.  I had it replaced and went to self serve around the middle of February, and entered the new card information.  I received several texts saying that I had an overdue account, was charged a late fee, had 12$ extra on the February account, and had to pay March as well.  When I called my credit card company, they said that your company had used the old credit card. I have updated my credit card information on self serve again, just today.  I hope your system is efficient enough to remove the late charge, explain why my February bill was too high, and use the CORRECT credit card information.  When I tried to use chat, this was not resolvable.  When I requested a call, for some reason I could not activate the accept call button.  I have been left hanging.  Koodo is not very user friendly in terms of trying to speak to a person.  AI is not developed enough for chat to work well. I hope someone in you company can read this and ensure things are corr

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Allan M
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JosephAinsBeginner
asked in Billing & Payments
self serve won't let me pay my bill, tells me the charge didn't go through

every time I go to self service to pay my bill it either tells me self service isn’t working right now or when it is and I make the payment, it tells me the charge didn’t go through and I need to start over.

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Bernard Koodo
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DorsetRockstar
asked in Billing & Payments
Overdue Bill Contact

I have 2 Koodo numbers and live overseas. We changed our phones and there is no way to transfer with QR code overseas - so the lines were redundant and not used. I have suddenly received an email saying that there will be a collection agent used to reclaim the money for numbers we haven’t even been able to use and Koodo know there has been no activity… I can’t get a callback as I don’t have a Canadian number so there is absolutely no way to contact anyone - help please 

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Sophia
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andreygBeginner
asked in Billing & Payments
Need to contact customer service

Hi there,I am currently out of the country and would like to contact customer service. Since I am out of the country I can’t schedule call back. How can I reach customer service?Thanks,Andrey

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SophieXu7Beginner
asked in Billing & Payments
International Roaming Charges unfairly

I have been charged $99.88 for international roaming which I believe I did not use.  Could you assist and help. I have been charged twice for the reconnection fee. Could you reverse one of them. Thank you.

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Flo Koodo
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ShmaeBeginner
asked in Billing & Payments
How do I choose my billing date?

I set up my preauthorized payments and need to set the date so that it lines up with pay day. How do I do this?

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Dinh
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Adamdf101Beginner
asked in Billing & Payments
Extra Airtime Charges!?

Hi there,I have a unlimited Canada-wide plan with Koodo, but I’m  overcharged for the Airtime service.I was never informed of this fee when I signed up. These extra fees are sickening me. Can you please help me to understand what Airtime is and how I can get rid of this service and why am I being charged???

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Bernard Koodo
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tbonghyoConnector
asked in Billing & Payments
Regarding register new payment info

Hi, I tried to change my new credit card for payment, but I got an error message says “something wrong, try it later”. I fed up to change my cc information. what should I do? #227 is real customer service number? they asked me PIN number so I am not sure this is real number or not. I tired to VISA and VISA debit but both not updated. any advice will be helpful. Thank you!

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preyaAdvisor
asked in Billing & Payments
iPhone 11 Black Friday deal issue

This is 4th time I got the wrong bill. I got nearly 75$ bill whereas the deal was for 45$. I can not waste time all the time commenting like this. The Koodo service is not doing anything. I can’t waste time and comment on community every month. Fix it ASAP. And please someone flag the rep. thank you.

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MeiyoshidaBeginner
asked in Billing & Payments
why did i get my bill?

Hi, I left Canada on feb 1, and I threw away my SIM card, also didn’t use Koodo service since then. But I am still getting my bill and seems like I have to pay for that even tho I don’t even have SIM card? Please help me with this situation. 

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Kamran78Rockstar
posted in Billing & Payments
Payment problem

I have not been able to make a payment for 2 days already. There is a problem on the Koodo page, it says that please try again later, but 2 days have already passed.

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Antoniohb76Beginner
posted in Billing & Payments
Complaint for incorrect plan and charges

In January 2023, two female Koodo sales representatives visited me at my home. They offered me to change my telephone service to Koodo and told me that the plan to pay was $39 CAD plus taxes.On the bill the first charge came in for $55 plus activation fees, total 242$1.- They never told me that I would receive activation charges.2.- the amount to pay is incorrect.My wife called 3 times requesting the cancellation of the difference in the price of the plan 16$ for each phone line and the cancellation of the activation charges 50$ for each line.Two months have passed and I have received two bills and I still have not received the cancellation of both charges.Your customer service is inefficient and even worse, I cannot file a complaint against the people who activated these services because not even Koodo knows how they activated it. .In total, I recognize as a charge for the services offered $39 for each line from the month of February and the days corresponding to the activation date i

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Boa_Guy Koodo
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SeeMeSkiBeginner
posted in Billing & Payments
Does the welcome msg mean i was charged roaming?

Hello, I would like to dispute a roaming charge as I was on Canada but near the US boarder.

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Carly RBeginner
asked in Billing & Payments
Unexplained bill increase ?

My bill is suddenly $10 more and I'm not sure why? There is typically this monthly credit (see in red) that appears that is no longer showing on my bill this month. There was also an additional $3 add on that magically appeared this month that I definitely did not request leading to a total $13 increase. Monthly and other charges (Dec 02 to Jan 01) $50 12GB UL Can mins SFD $50.00Mthly credit (before tax)* -$9.52AB 911 Government Fee $0.95Tab Charge $15.83

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ineedhelpwithphoneBeginner
asked in Billing & Payments
Someone help me please !!!

So, I decided I wanted to pay off my tab balance. Now, when I clicked to pay, it then popped up that the balance had changed to 0$. However, it didn't ask me how I wanted to pay and I don't see a charge on my bank account. Does anyone know why this is or where I could find what it was charged to?

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Dinh
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AjayRoyConnector
asked in Billing & Payments
Incorrect billing of $72 instead of $58

Previous charges and payments Amount due on your last bill (Jan 31) $58.45Payment received Feb 15 - Thank you -$58.45 New charges Mobile services $63.58 GST / HST $8.27Total new charges ................................................................... $71.85Total due.................................................................$71.85 Hi, Above is previous and current charges I have received. I have 2 yrs contract and not done any changes . Its been 1 yr 3 months now. Wanted to know why these additional changes in pricing? 

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Bernard Koodo
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HeartscollideBeginner
asked in Billing & Payments
I will be paying off the Tab Balance. How does it affect the Tab Bonus?

Hi everyone 👋Newbie with Koodo here.I would like to pay off my Tab Balance in full before the 24 months, and I don't plan on cancelling, upgrading or changing my plan. If I do this, I just wanted to confirm that I won't have pay back the Tab Bonus and no penalties? Is this correct?Thank you in advance!

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Bernard Koodo
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Lisa Marie DBeginner
asked in Billing & Payments
Change of email address and account name

I need to change the name on the account and the email address for billing.How do I do this?

4414
Mayumi

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