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Overdue Bill Contact

  • 20 March 2023
  • 3 replies
  • 181 views
D

I have 2 Koodo numbers and live overseas. We changed our phones and there is no way to transfer with QR code overseas - so the lines were redundant and not used. I have suddenly received an email saying that there will be a collection agent used to reclaim the money for numbers we haven’t even been able to use and Koodo know there has been no activity… I can’t get a callback as I don’t have a Canadian number so there is absolutely no way to contact anyone - help please 

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Best answer by Dorset 20 March 2023, 01:16

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Sophia
Userlevel 7
Badge +4

Unfortunately cancelling a plan involved communication with Koodo - not using it doesn’t cancel the line. Once the account has gone to a collection agency it’s actually no longer in Koodo’s hands, so you might want to contact them and discuss your options with the agency.

D

Thank you they have said they will pass to an agency - so maybe it has not happened yet and is a threat - can I contact Koodo in anyway ? 

Sophia
Userlevel 7
Badge +4

Sure, you can contact them through Facebook or Twitter DM from overseas. Good luck :)

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