My credit card was compromised in February. I had it replaced and went to self serve around the middle of February, and entered the new card information. I received several texts saying that I had an overdue account, was charged a late fee, had 12$ extra on the February account, and had to pay March as well. When I called my credit card company, they said that your company had used the old credit card.
I have updated my credit card information on self serve again, just today. I hope your system is efficient enough to remove the late charge, explain why my February bill was too high, and use the CORRECT credit card information. When I tried to use chat, this was not resolvable. When I requested a call, for some reason I could not activate the accept call button. I have been left hanging. Koodo is not very user friendly in terms of trying to speak to a person. AI is not developed enough for chat to work well.
I hope someone in you company can read this and ensure things are corrected.
