Koodo Community

Extra Airtime Charges!?

  • 18 March 2023
  • 2 replies

Hi there,

I have a unlimited Canada-wide plan with Koodo, but I’m  overcharged for the Airtime service.

I was never informed of this fee when I signed up. These extra fees are sickening me. 

Can you please help me to understand what Airtime is and how I can get rid of this service and why am I being charged???

2 replies

Userlevel 7
Badge +4

Have you recently changed your plan to a “unlimited-Canada wide” plan? Did you roam recently?

To see the reasons of the charge, you can download the PDF bill in selfserve, check the page 3 and 4 of it. The reason should be there. There is also a possibility of international long distance call.

Userlevel 7
Badge +4

@Adamdf101 The ‘airtime’ charge you see is for using Call Forwarding on a pay-per-use basis. You detailed bill describes the days it was used. The charge is $0.50 for each use. If this something you are planning on using frequently you may want to consider the monthly add-on as it is far more economical. You can add and remove as often as you wish.  I hope this helps!