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Hi, 

I was recently out of Canada for 7 days and I was charged roaming fees for all 7 days but did not use phone for calls or text except for 3 of these days . How do I get this addressed or explained to me please ? 
Thank you 

Hi @Donna Lee 

We have reviewed the details on our end and we can see that there was some roaming data usage that triggered the charges in the other days. For more details, please check the usage in self serve https://www.koodomobile.com/en/help/monitoring-your-data-self-serve

In the article here  

you will find more about how to avoid unwanted usage while roaming 

 

Hi, 

So in using my data I acquired charges ? I thought that charges were incurred in using my phone to make a call or to send a text message ? The usage of sending an iMessage or using Data to go online incurred these charges ? And not just using the phone to send a text or place a phone call ? 
 

Thanks 

Indeed, any usage made in roaming, except for incoming text messages, will trigger the Easy Roam charges. 

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