I cancelled my service on January 18th 2023. There is a credit balance of $51.80 on my account. I am still waiting for my refund - two months later. Please process the refund as soon as possible.
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Here’s an excerpt from Koodo’s “After you cancel” help page.
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Receiving a credit after cancelling your Koodo services: Any amount above $5 remaining on your account for unused days will automatically be refunded to you through your pre-authorized payment method in 3-5 business days. If you haven’t enabled pre-authorized payments, you’ll receive the refund by cheque, which can take 30-60 days. Heads up! Please make sure the contact information and pre-authorized payment method we have on file for you is up to date.
Your Koodo bill after you cancel
This is not true. I spoke to an agent today who told me the refund will be processed in 30-60 days from the second billing cycle after cancellation. That means the refund will not be paid for about 120 days after cancellation.
It’s not right - but it is what it is.
This is not true. I spoke to an agent today who told me the refund will be processed in 30-60 days from the second billing cycle after cancellation. That means the refund will not be paid for about 120 days after cancellation.
It’s not right - but it is what it is.
Have you logged in to your Self-Serve portal to see whether the credit is showing up on your account? Did you receive your final bill?
Yes - the credit shows clearly on my Self-Serve portal.
Yes - the credit shows clearly on my Self-Serve portal.
Great, you should receive it soon. If you do not get it by next week, you can reply in this post and we can flag a rep to look into it.
Thanks for your input
It remains that the typical time is 6-8 weeks. It is unfortunate that sometimes people are misinformed. Glad you got it.
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