Koodo Community

why did i get my bill?

  • 17 March 2023
  • 2 replies

Hi, I left Canada on feb 1, and I threw away my SIM card, also didn’t use Koodo service since then. But I am still getting my bill and seems like I have to pay for that even tho I don’t even have SIM card? Please help me with this situation. 


Best answer by Dinh 17 March 2023, 04:07

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Userlevel 7
Badge +4

I assumed you were a postpaid customer? 

If so, The Sim was just a part of your contract with Koodo. Without cancellation, your Koodo service continued with or without your SIM.

If you are not in Canada right now, I recommend you contact them via Facebook/Twitter messaging. Links are at the bottom of this forum page.

Thank you!