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Billing & Payments

All discussions about Koodo billing and payments.

1,102 Topics
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Barnsey2023Beginner

asked in Billing & Payments

paying tab bonus if moving to another carrier

If I still have 2 months of tab bonus to 'pay' and I want to move to another phone company, how do I pay the tab bonus off? I have already paid off the tab

451

1 year ago

ThinhBeginner

asked in Billing & Payments

Prepay monthly phone charges for 6 months

Is it possible to pay in cash for 6 months in advance of a monthly charge for a phone plan?

674

1 year ago

Steve GillettBeginner

asked in Billing & Payments

how do i have someone contact me about transferring my phone and account to another person

please have someone contact

261

1 year ago

Keith KellerBeginner

asked in Billing & Payments

I am new to WhatsApp and would like to know whether I incur Koodo charges when using the app to make international phone calls on my Koodo phone

4123

1 year ago

ReetBeginner

asked in Billing & Payments

bill

koodo charged 865 dollars me for calling overseas without letting me know that they're gonna charge me for that because I thought that's included in my pack. What can we do now to get that money back from company?

1083

1 year ago

AliRayeBeginner

asked in Billing & Payments

roaming disabled on phone yet charged 2 days of easy roam

I was charged $28 for two days use of easy roam even though my phone has roaming disabled. Further to this, I got a text from koodoo a couple of months ago alerting me to a change made on my account that allowed extra charges to be incurred. I did not make or authorize that change. I am the sole user of this account. I’ve finally worked out today where I needed to go to change that setting back (I’d looked when I first got the notification but couldn’t find it) so you can no longer charge me for easy roam but I’m extremely disappointed it was turned on without my authority in the first place. Reviewing previous responses in this forum, it looks like you’re charging me $28 for text messages. Please advise the cost of actually sending these texts without easy roam which I didn’t sign up for. How can someone even send text messages when data roaming is turned off???

831

1 year ago

Jennyesr.gerBeginner

asked in Billing & Payments

Receive refund

I recently cancelled my monthly Koodo plan and I am supposed to get some of my money back. My balance/ bill shows -$18,84 but when I enter my payment information the transaction never goes through. Why is that?

751

1 year ago

Pigteam1Organizer

asked in Billing & Payments

How can i check the Tab balance.

On my account, it show $0 balance.And i have data plan only. so how can i set up the call back function?I can not receive phone call on my number. Thank you.

2522

1 year ago

LorettiBeginner

asked in Billing & Payments

International Roaming

I'm traveling in Brazil for a while, and as far as I know, Koodo doesn't charge for international incoming SMS, such as SMS coming from Canada. I made sure to disable data and roaming, but I am still being charged daily fees for international roaming, each time I get an SMS.

471

1 year ago

IntrinizBeginner

asked in Billing & Payments

Billing issues

So I was signed up for pre-authorized payments from my bank account. Over the past few months, these payments came out at totally random times of the month. One was June 30th, the next was August 2nd, and then the third was August 30th. There's is no way of knowing when these payments will come out, and because I had two come out in August I ended up not having enough money in my account, and therefore the payment bounced. This landed me with a $40 NSF fee from my bank, and a late fee from Koodo. I scheduled a callback so I could ask why these payments come out so randomly, and also ask if Koodo was going to charge me their own NSF fee. The first callback I scheduled just never happened. No one called me, and there's no other way to get ahold of someone. So I scheduled another callback, and this time got ahold of a rep. This rep told me that the system just randomly chooses when to take payments. I asked him how that's fair to customers, and how they were supposed to plan their money i

3903

1 year ago

TMack88Beginner

asked in Billing & Payments

Billing Details not loading

I’m posting a screenshot of a message that pops up every time I hit billing details for my account. I got a text telling me my bill is ready to go (my first bill) but can’t access my bill details. Weird thing is I also have my mothers account attached to my self serve before I even got my account. (That’s a whole other weird issue I’m having) but I can see the billing details for her account but when I try to load my account bill this is the message I get. (See photo) does anyone know what this means. Is it an issue on my end?

3613

1 year ago

JWongBeginner

asked in Billing & Payments

Dispute for Roaming

Here to complain that I am unsatisfied with Koodo’s customer service as I had called to dispute a roaming charge that I did not use. They proceeded to let me know that they see on their end 1 MB of usage which can due to background data leakage or anything unrelated to me. My roaming is off and they proceed to negotiate $1 credit from the $16 roaming charge. They refuse to refund me the charge when I have explicitly explained that I did not use it and my data roaming is off for my phone. I am disappointed that there was no one else she could direct me to dispute this rather but to take the minimal credit they kindly offered. This has happened to me from other service providers and they would immediately take off the charge as it is understandable. I would recommend everyone to not use Koodo as I am now force to pay for data that I did not use.

1051

1 year ago

DavidOrganizer

asked in Billing & Payments

trading in iphone with tab bonus

Hi, I got an iPhone 13 last Black Friday (~10 months ago) with a tab of $20 a month and tab bonus of $25 a month. I’m looking to continue Koodo service until at least the 2 year period (November 2024)if I pay off the tab balance now, can i trade in the phone to the Apple Store? While still having the tab bonus being paid off by Koodo over the next year and a bit

1384

1 year ago

dffdl3Beginner

asked in Billing & Payments

Koodo can't find my address

Hi all,I’ve tried searching the forum but can’t find a post that relates to my situation exactly.I’m trying to update my billing info and my current address can’t be found. Searching by postcode or street yields no result. This is not a new street - the street is old and is located in an old town. There are 6 houses on this street and none of them are searchable. It’s like the street doesn’t exist. I am not making any typos! Any help? Thanks

1264

1 year ago

Tao ZhuBeginner

asked in Billing & Payments

connection charge

When I opened my account, I was told that there was no connection charge, but unfortunately, I saw this charge in my bill. I also saw on the Internet that your online application does not have this fee, so why should I apply in the store? Please refund this connection charge to my account immediately.

571

1 year ago

naragamBeginner

asked in Billing & Payments

Black friday bill credits after plan change?

So I had the $65 50GB UL Can min SFD (4G Speed) $65.00 plan from Black Friday that came with a 24 month $20 credit, and in my finite wisdom, decided to change to the $65 75GB (5G speed) plan without checking with anyone if my credits would fall off, and now I can’t seem to figure it out where to check on my self service.The Facebook chat doesn’t seem to be responding today either.Would anyone know if my credits will fall off? And if so, any way to have my plan reverted or credits reinstated?

4137

1 year ago

Ramesh PonneriBeginner

asked in Billing & Payments

Question About my current Khoodo phone *** *** **34

I am going on vacation to my country India want to block my phone from sept 1st to October 31 st until I come back please call me at my phone number *** *** **34 to acknowledge my request

913

1 year ago

KVRBeginner

asked in Billing & Payments

Charged 117 in Koodo Airtime but I have unlimited Canada-Wide Minutes

I was charged 117 overage for calling minutes, but I have the unlimited Canada wide-calling on my plan and I have not left the country since I started my plan. Why was I incorrectly charged this amount? I need this to be resolved asap!!!

1403

1 year ago

DarBarConnector

asked in Billing & Payments

I was charged for 'roaming' but had roaming turned off

I turned off roaming before crossing the border into the USA - but was charged a roaming fee. How do I have the charge reversed:

1066

1 year ago

banosrBeginner

asked in Billing & Payments

Pay with international card for boarding Student

I have 2 lines for my daughters that are studying in Montreal and I returned to Mexico. Now I am unable to pay the bill because my credit cards are international. I understand that I might be able to register my card but I am unable to find where or to schedule a call back since they can't call international phones.I have read of many costumers with similar problems and no one has been able to give a usable answer.Is there a way to talk or chat with a Koodo representative?

422

1 year ago

JerichoMunConnector

asked in Billing & Payments

Airtime charge but I never used it, and also there's nothing about airtime used on my billing

Hello, Koodo charged $179.92 under Airtime_V, but I see nothing about airtime through usage details. Can anybody explain why they chargedd it?

1759

1 year ago

LsambhiOrganizer

asked in Billing & Payments

Charges even before recieving my Sim

I was charged from the day i signed up for my service, recommended to activate online to save $60.Aug 28 - applied for new accountSept 3 - received my first invoice from Aug 28 - Aug 31, and for SeptSept 6 - received my Sim and used the self serve to port my number, because i asked someone to call methey texted me to tell me someone would be calling, no one called so i couldn't correct the billing issue and now i cant find a number so i need to use the Forum#kodoo please correct this asap as i have 30 days to cancel and i will not port my huspand line here either, this is a terrible first experience and time consuming for your customers

16211

1 year ago

Charlie's frustratedBeginner

asked in Billing & Payments

data overage

So I ran into an issue, my 4 yr old daughter figured out how to accept data charges. Not just 1 or 2 but an accumulation of over $500 /mo the for 2 months. The data notifications were being sent to my wife and daughters phone instead of my phone(account holder)I am the only authorized user. Infact the only notification s I received were ( " your data has been paused,you have reached 500$ in data charges"). After days and weeks of attempting to come to a resolution I get a call from Johnny from Telus on the 5th of July he understands my situation and we come to an agreement wherin a credit for 260$ would be given towards the 350$ pay per use data from June. My billing date is the 11th of every month. Less then a week after speaking with and negotiating a reasonable compromise for both parties I receive the bill for June. I was under the impression that I was negotiating for June but low and behold I was negotiating for the useage charges from May but get by another bill amounting to ove

1182

1 year ago

ceslorenzanaOrganizer

asked in Billing & Payments

Case # 000609073

Case # 000609073 was assigned to me by a koodo rep over the phone last August 24, 2023 to resolve issue of August 2023 payment made to an invalid mobile account number. I went to my bank to resolve this by making another payment to the right acccount # and the bank also sent an email to Koodo billing department requesting a credit back to my bank account the amount of $43.68. I assume the Koodo billing department credited this amount to my mobile account and not the bank.I still received a billing dated September 3, 2023 in the amount of $43.68.Will appreciate resolution of this through your community.Thank you for all you do.

1167

1 year ago

mbashimovConnector

asked in Billing & Payments

How to contact billing over the phone?

My SIM card is not activated and I got charges for activation fee which should not be there as well as fees are way too much which I was initially promised. I already hate the experience and if this continues this way then I might switch back to old provider.

2267

1 year ago

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