Billing & Payments

How to switch from Koodo prepaid to Koodo postpaid? Is it true that I need to order a new SIM card again and transfer my number?This is the most terrible service I have ever encountered. I arrived in Alberta and didn't have a credit card to buy postpaid  sim card. The store advised me to take a prepaid SIM card, but they themselves activated it 3 days earlier than I needed.  And over time, switch to postpayment. Now I saw a good price for postpaid, prepared for Black Friday. And lo and behold! There is no magic transition button. Do I need to order a SIM card again, wait a week for it, then transfer the number, fill out some forms again? Are you kidding me?Are we flying into space or are we just changing our tariff plan? And your telephone consultants, who don’t even know how to do this: I was advised to add postpaid to my cart and just pay. And this way I can do everything right away. But no, I can only switch from prepayment to prepayment. How can your employees not know this? There

Why I was charged $3.05 a minute long distance call to Poland, when the call was not connected. I attempted to call twice about 3 minutes each time, but hanged up both times since there was no answer on the other side. In total I was charged over $18 just for attempting to call, without any connection.

Hi, I had incorrect roaming charges in August. Can you please credit my bill? Thanks.

I signed up for Koodo internet tonight. There wasn’t a tech install date for a week, so I scheduled it for next week. But the billing date and charge for my credit card hit *today* despite me not having the service yet and won’t have it for at least a few days. Is this for real? Or will my first month not start until I actually receive the service?

I bought an iPhone online in March 2023 trough the online Koodo site and payeed in full. I cannot find the invoice for this purchase in by self serve profile. I had some issues with my phone after I received it ( phone was cutting off and on when I talking to someone, was not able to make phone calls in certain areas when my daughter had the same phone and same plan that I have and she was able to ...)  . By the time I was able to speak to human agent at Koodo, the 30 day exchange warranty had expired. I spoke to a tier 2 tech agent and he informed me that with every iPhone purchase, there is a 1 year warranty and that I can bring my phone to the TELUS store and they will send it to Apple to troubleshoot. So I brought it to the TELUS store in Les Promenades Gatineau and the sales Rep at first told me that they are unable to send my phone the Apple store. When my daughter insisted that the Koodo agent said that this could be done, he said that they will not be able to troubleshoot the i

I can’t recall if Koodo bills are paid in advance for the month or not...silly I know but would like to make sure.Thanks.

Hi! Struggling a bit to understan why I received a long distance charge for a call to a canadian number. My plan includes free canada-wide minutes so I’m unsure why this happened, especially because the area codes were the same for my number and the number I called. Is there any way I can dispute the charge? Or else figure out why it happened.

7 months later and Koodo still won't process my MasterCard payment with MS Edge. Koodo is the ONLY merchant out of the dozens with whom I make on-line MasterCard payments using MS Edge. Koodo is the only merchant with whom I have to use Google Chrome to make my MasterCard payment.  And Edge is based on Chrome! Koodo: Cutesy but a joke.

Can I use a American credit card to make payments on my bill?

hi. i recently changed number and changed new sim. i want Delete or deactivate prepaid account. i’m still koodo customer and company charged bill for old sim plan. can i cancel and move credit to new sim?

I received my first bill from Koodo, I don’t have the SIM right now as I am outside Canada, I don’t have a Koodo number to register to pay the bill, How do contact Koodo to proceed with anything.

Hi,I don’t have a canadian card so the phone assistance helped me to activate my foreign debit card. However, when I tried to process the payment online the system would give me the error message that something went wrong, so I tried multiple times. Well, even if the system was saying this,  my bank app sent me 2 notifications about the payment goign through. So now on my account the bill results as still to be paied while on my bank account I’ve payed it twice. The assistant I was on the phone with told me to wait some hours/day to see if the system is going to update. Someone who has had the same problems or has any information about this kind of issue?Thank you!

I signed up with koodo sept 14th of 2020, my tab has been paid off for a year but my bill has never changed.Why would that be? 

On Sept 6 while driving NorrhWest out Of Sault Ste.Marie Ontario towards Thunder Bay I was billed $10 for easy roam between 8:09-8:10 a.m.Interestingly the very next minute zero!On top of that, I was driving, my phone was not in use for anything but somehow was using data?Trying to get a live person with Koodo is IMPOSSIBLE, customer service is the worst I have experienced.Signed,Unhappy, long standing Koodo customer 

I did do a refer a friend and followed all the steps and got an email too for it. My friend received the refer a friend credit and I have not received the same and have not been seen reflecting in the recent bill.

I recently purchased an iPhone 15 pro through Koodo. I was under the impression that my monthly phone cost was $33, with a monthly plan cost of $62. However, once the phone was delivered, a one-time charge of $970 was deducted. What happened?

My recent bill includes $28 for roaming when I did not leave the country. I reached out to support 24 hours ago and have not received a response. 

I’m a day late on my bill payment because it was my understanding that Koodo setup pre-authorized bill payments for me when I switched to Koodo,  just like how it’s competitors do so.Is this going to be affected on my credit report and will I be charged a fee for this or is there a buffer?

Hello,I made some phone calls while in the UK to my insurance company in Canada and received some significant charges that I thought were covered under easy roamIs any able to let me know why ?Thanks

I selected as free perk the option of local calls to USA, however I have been charge for those calls as “Easy Roam”. Your support is appreciated

If I still have 2 months of tab bonus to 'pay' and I want to move to another phone company, how do I pay the tab bonus off? I have already paid off the tab

Is it possible to pay in cash for 6 months in advance of a monthly charge for a phone plan?

please have someone contact  

I am new to WhatsApp and would like to know whether I incur Koodo charges when using the app to make international phone calls on my Koodo phone

koodo charged 865 dollars me for calling overseas without letting me know that they're gonna charge me for that because I thought that's included in my pack. What can we do now to get that money back from company?