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Prepaid

All discussions about Koodo Prepaid.

  • 350 Topics
  • 1,499 Replies
350 Topics
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cgarberBeginner
asked in Prepaid
Activating new Prepaid overseas

Hi, everyone! I’m currently in Qatar and purchased a Koodo esim and prepaid line for activation using our Canadian credit card. Everything worked except the phone will not activate; the line just says “Activating” on any of the local networks. Is it impossible to activate a prepaid line while overseas? Additionally, I signed up for the monthly charges, but I can’t even access the MyKoodo account without receiving a text on the (unactivated) line. Have I just signed up for a line that it’s now impossible for me to activate, change, or cancel? Any help is appreciated. Thanks so much!

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IkaruseijinConnector
asked in Prepaid
I can't log into prepaid self-serve

In trying to access the Koodo website I keep getting “prove you are a human” boxes multiple times, and when I try to log into the prepaid self-serve I enter the email and password and hit return or click the button and… nothing happens. No error messages, no change of the page, just... nothing. If there was an error I could at least work with that, I just get nothing.

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Victoria L McBride
Victoria L McBrideBeginner
asked in Prepaid
login

I'm attempting to schedule a call back but chat doesn't understand what I am saying. I can login but I can't reset my password as required. I need my account number. Is there another way to get it ?

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Hd94Beginner
asked in Prepaid
self serve prepaid credit card details removal

Hello team, My account is set for pre-paid payment and now that I’m no longer in the country. I have also cancelled my plan but even after that money is getting deducted from my account from past 2 months. How can I remove it? when I’m trying to login to self serve prepaid login, I’m not able to login because I don’t remember the password for self serve and while I’m trying to reset it, it’s not letting me do that. where as there is no information on my koodo monthly account regarding it. can you please help me with it

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Flo Koodo
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Steveo89Beginner
asked in Prepaid
Sim 2 not allowed

I recently purchased a used pixel 7 and tried activating a prepaid esim for the phone. I checked the imei and the device has not been reported as stolen or lost. I tried two different Bell sims and the phone could connect to their network, additionally I verified that the phone is unlocked as it can see other networks when it has an active sim. The phone gives the error "sim 2 not allowed" even though it recognizes the sim. It refuses to connect to the Koodoo/Telus network.

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jackg_torBeginner
asked in Prepaid
Can't login to prepaid even after resetting password and can't get a callback

When I try to login to my son’s prepaid account that I manage and pay for, it says invalid password. I was pretty sure I was entering the right pw but just in case, I reset it by sending a verification code by text and then changing the pw, which seemed to work. However, I'm still unable to login. I have two other accounts with different emails and those are fine. I am phasing out use of that email so there’s a small chance that I changed the account to use a different email address but I don’t remember doing that and I tried to login using the few other email addresses I have (other than the two associated with the two other accounts) and that was also unsuccessful. In case it’s a cookie issue, I tried logging in with a private browser session but that didn’t help. I tried using the AI chatbot for this and got as far as saying I forgot the email address for the account, at which point it said that I needed to speak to a rep and should click the “speak to a rep” button. When I dicked t

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Darius Koodo
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RaiNicolaOrganizer
asked in Prepaid
"Not enough funds" 2 days after renewal

My account is in auto-pay and was renewed 2 days ago. The payment went through on my credit card. I just received a message from 4010: I logged into my prepaid account and my status still says “active”. What is going on?

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Sadaf UsiBeginner
asked in Prepaid
PREPAID-Account locked

I’m locked out of my account for prepaid Koodo. Need assistance - won’t let me get through to a representative without signing in.

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Keith shannonCoach
asked in Prepaid
cant reset password at all

I have tried numerous different things and absolutely nothing happens. All it says is it doesn't meet all the criteria even though all checks marks are there. How is this not fixed yet.

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DerekSHOrganizer
asked in Prepaid
Porting my phone number from monthly postpaid plan to prepaid plan

Hi there, I am a Koodo postpaid customer with two lines in my account. I have received a physical prepaid sim card from Koodo. Following the instructions to activate the prepaid SIM card and port one of my lines from postpaid plan, I met some issues. Issue 1: Koodo is not listed in menu of Previous service provider. Issue 2: two lines share a single account number in postpaid plan. It looks like I can’t move forward. Pls advise.

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Omar Khalid
Omar KhalidOrganizer
asked in Prepaid
number doesnt work, login doesnt work, atrocious service

I paid $140 to transfer my phone from Bell to Koodo. Now, my number doesn’t work. When I try to log in, it doesn’t work. Even when I reset my password, it says it doesn’t follow the guidelines, even though it does. Koodo doesn’t have a phone number for support, and their AI chatbot is incredibly stupid. This truly feels like a complete waste of money. I’m beyond mad right now.

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Koodo
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CommonStorageOrganizer
asked in Prepaid
Red Apple Gift Card

Hi, I seem to have lost the $20 Red Apple gift card I received from purchasing my Prepaid SIM there and topping up. Is there any way I could get another message, or as an email?

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HP000001Beginner
asked in Prepaid
Prepaid voucher not working

I recently purchased several pre-paid vouchers from my local Shopper Drug Mart. To get to the amount I wanted I bought 4 separate vouchers. When I inputted the PINs, only 1 of the 4 worked. The other 3 return the error “not a valid pin”. I went to a local Telus/Koodo booth in a mall. They tried hard and knew what they were doing, but hadn’t seen this error before and were unable to do anything for me. They suggested I go back to the Shoppers. I went back to the Shoppers but they can’t help me at the store level. Koodo’s customer service is absolute trash: their chatbot doesn’t understand I want to speak to a rep and set up a call, despite this feature working the day before. I’m struggling at this point. I have over $100 in vouchers which do not work. Meanwhile my phone cannot text, call or use data. Open to any suggestions.

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Jenru
JenruOrganizer
asked in Prepaid
log in password trouble

i am having the same trouble as the someone earlier posted. I have been prompted to change my password on my prepaid mobility login and after two verifications via text and email, but it won’t accept any passwords I enter, even though they meet the criteria. I tried a couple of weeks ago and gave up, and am now trying to solve this problem. I need to get into my account! Below is a copy and paste of customer Nathalie Burr’s question. No matter what I do I cannot reset my password i have used every different type of password imaginable every single time it says “does not meet guidelines” its forced me to reset with the update and I need to get into my account this is ridiculous and I cant call anyone because I cant get a call back because I cant log in this process is unbelievable im tired of this website never working

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Nathalie Burr
Nathalie BurrBeginner
asked in Prepaid
password reset

No matter what I do I cannot reset my password i have used every different type of password imaginable every single time it says “does not meet guidelines” its forced me to reset with the update and I need to get into my account this is ridiculous and I cant call anyone because I cant get a call back because I cant log in this process is unbelievable im tired of this website never working

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IvyLauBeginner
posted in Prepaid
Poor customer service

Yesterday, I used the AI chat on the Koodo website to make an inquiry and left my phone number for a customer service representative to call me back. Today at 12:05 PM, I received the callback. The first representative asked about my inquiry, and after I provided the prepaid card phone number I wanted to check, the system transferred me to a waiting queue for another representative. After waiting for about three minutes, the second representative answered my call. I provided the prepaid card number again, and he asked if I had another contact number in case the call got disconnected. I gave him another phone number, and then I explained my issue: My prepaid card had not been used since December 2024, but I recently discovered that my credit card was still being charged. I requested to stop the automatic payments and to get a refund for the charges from December to February. The representative verified my details, which involved several waiting periods. Eventually, he told me that my ph

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chilcoAdvisor
asked in Prepaid
Data usage is incorrect

I am on the prepaid monthly plan that gives me 250MB/month. Every time there is data usage either when I turn on cellular data, or even when data is turned off and there is data leakage, my usage increases by 100MB instantly. When I view usage history on my online account, using the filter for data usage only, the accumulated amount is always a lot less than the amount shown on Overview. Then usually after a few days, the Overview amount is corrected/updated minus the 100MB. Background App refresh and WI-Fi Assist are always off, and cellular data is off most of the time. So for example, my base plan renewed February 26 , 2025 and my cellular data has been off since that date. Today (Mar 3) I checked my plan overview and the amount of usage is 100.01Mb. Usage history from Feb 26 - Mar 1 shows .01MB used Mar 1. My iPhone cell data statistics show zero KB for this current period. This has been happening for a number of years, except that the usage was never increased by 100MB until 5 mon

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kinOrganizer
asked in Prepaid
password setup

i tried to create an account. i fulfilled all the requirements but it still wont let me go through. have no idea what happened. 🤦🤦🤦 Thanks

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Brian Murphy
Brian MurphyBeginner
asked in Prepaid
New Log in procedure text only for confirmation

My Kodoo is not currently active and I can’t go to a local store because I am currently out of the country - thus why account not active. I’m snowbirding. When I try to comply with the new instructions to set up the required new password I am sent a text message. I am not given an email option. So how do I top up my account? My 90 days is up before I return so I need to update before I return - which I have done in the past and means it’s active when I hit the ground. Please reply

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meatsheepBeginner
asked in Prepaid
Prepaid: Switching out a friend from Reefer a Friend

I refered a friend and got credit for only one month. I assumed they didn’t continue their service, so I didn’t receive credits for this friend while I got others. My understanding is we can refer a maximum of 3 people. Since I am no longer receiving credits from this friend anymore. Is there anyway I can switch out the inactive friend and replace it with a new friend?

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Nicole Comartin
Nicole ComartinConnector
asked in Prepaid
Prepaid Login Access Denied

After login, all that is received is a message that says “Access Denied”.

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discoveryAdvisor
asked in Prepaid
Cannot login after the latest Koodo prepaid password reset

I received an email from Koodo about my prepaid account 30 mins ago “We have enhanced our online security and Self Serve experience with important updates.” Logged in, reset the password, but cannot log in back anymore. Tried resetting the password again, same thing. If I type the new password, I get “Logout or clear cookies first”. If I try some incorrect password, I get “Either email or password invalid”. So, the new password is clearly recognized, but it does not let me in. I tried clearing cookies, did not help. Tried the incognito mode, same error.

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ShoshannaConnector
asked in Prepaid
coverage map for prepaid roaming in US?

I have a prepaid plan and US Roaming Boosters for talk, data, and text. Where I can I find out if I will have service in a particular place in the US? I’m looking for a coverage map, and I can’t find one. Thanks for any help!

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BhavyaBeginner
asked in Prepaid
Moving abroad for a short time

Hey everyone I am going for a vacation to India for 2 months but want to my service active during this so that I don’t have to get a new deal with other carrier. Is there a way I can just keep the number active till I am there and use it as soon as I comeback

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Darius Koodo
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helpmeplease2025Beginner
asked in Prepaid
Cannot activate VoLTE on prepaid plan

I have followed the instructions posted here to activate VoLTE on my iphone 16 but the option does not appear and when I try to enable wifi calling it tells me to contact Koodo. I read another post where an agent had to turn the option on for another customer and hope that can be done for me. I also cannot login to the community using my prepaid account login as it just keeps me going around in a loop so I had to create this account. My phone number is ***394.

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