Prepaid

Hello, I wish to activate an eSim for my new unlocked phone, which I purchased online from Walmart. When I click on the Prepaid tab, and then Activate eSim, the website asks me to confirm I’m a human, by clicking on an empty box. After I do this, the website just lags. A circle just goes around on the screen, but nothing happens. It just lags. I’ve tried clearing my cache, rebooting my laptop & even tried another browser. Can someone please try this & report your findings? Also….I want to know, if I activate a Prepaid account with Koodo Mobile, would I be able to choose my phone number? I just found out that my old phone number (which was registered with Koodo’s monthly bill) is still inactive. I’m kind of hoping I’ll be able to choose that number.

I recently purchased the 100$ yearly prepaid plan however the esim activation failed. I tried registering to self-serve in order to obtain a new esim however to register i would need my sim card to be active in order to receive the 6-digit security code. How can i get a new esim? I tried using koodo assist but the bot would not connect me to a human rep and kept telling me to register to self serve which i currently cannot. 

Prepaid Password reset does not work.  I’m 100 percent meeting all requirements yet it continuously rejects my password.  I am unable to login with my original password because of some sort of security update.  I’m screwed because I can’t get into my account to update my billing information.  What kind of dog and pony show is this?  Koodo your response?

Hi, I just purchased the Koodo 360 Prepaid Plan in Spain. We need a Canadian phone number for 2-step verifications for our bank accounts there and unfortunately the VoIP method no longer works with some banks.The eSIM is properly installed and seems to be properly activated.However, I can’t receive text messages, the first one being the Short Code that Koodo sends to try and register my online account.I tried the Assist but it just goes in circles and I can’t receive a call-back because I don’t have roaming (since I can’t even register) and Koodo assist says they don’t make long distance calls!Can anyone help with this or know how I can in touch with a Koodo representative via chat, email or a call so this issue can be  resolved?Would really appreciate any help.

I have a koodo prepaid number but it hasn't been recharged in a few months now. But now I'm not able to login to prepaid account. It says that my password has to be changed but doesn't allow me to change it. Regardless, I would like to port his number to a different service provider. But I'm not able to contact koodo to be able to do that cause I don't have a active account, I guess. Is there any way to get this done or have someone from Koodo contact me for this? The koodo assist did not set me up with a call back.

Anyone can call back 

Prepaid plans that have unlimited canada-wide calling:  Some of the prepaid plans descriptions on the koodo pre-paid webpage specify they include unlimited incoming calls, but most do not (just saying, unlimited canada-wide calling).  That some specify incoming and others do not makes it unclear as to what is actually included under the ‘unlimited canada-wide calling’ banner.Do ALL plans that say they include unlimited canada-wide calling actually, definitely for sure, include both outgoing and incoming calls for free?  I want to change plans from an older base plan that did not include any minutes, to the cheapest one which says it includes unlimited canada-wide calling, but need to be sure it actually includes both incoming and outgoing minutes.Also, if i change, will my automatic top-up remain in place and active … and, do i have to add funds for the new plan, or will it just charge my registered card (and apply the auto top-up) as usual on the date the ne

There is no “Contact Us” link on the *Prepaid* Refer-A-Friend web page.However, I found a “Contact Us” link on the *Monthly Paid* Refer-A-Friend web page.  When I make an inquiry, I got a respond email (with a case #) asking for details in 2 work days.  However, after I replied with my prepaid referrer and referee details, I have not hear back ever since.  It’s been 4 work days.Would I be better to ask for a callback to discuss the matter?    

I have tried with multiple prepaid accounts but it seems the referral code to share with others is missing from the self serve account overview page at the bottom...it’s blank with a copy code button that doesn’t work.  Wondering if this is a system issue that needs fixing or if the referral program on prepaid is being removed?TIA

Hello, This is my situation: Paid for an e-sim and scanned the qr code: e-sim lists as active on my phone Verified beforehand with the IMEI that my phone should be fine - I’ve used e-sims in the past  Currently NO other sim or e-sim exists on my phone other than the Koodo one  I reside and live in Canada in a major metro area - no issue ever before with network coverage I have no other phone number  I am unable to talk to a human or set up self serve because I have no idea what phone number is associated with my e-sim  I am unable to set up the self-serve account without a koodo phone number  Phone shows no network connection / no serviceI have no idea what to do and I’ve wasted so much time on trying to get this working already. It seems to be impossible to talk to a human at Koodo 

Does incoming texts count against the 400 texts in the $100/360day prepaid plan?

As a monthly user, for the past 3 years I have upgraded my phones and Koodo also shipped me brand new SIM cards. Currently, I have about 2 unused untouched SIM cards with me. my question is Can I give one SIM card to my brother to register prepaid plan? 

What are the amounts available for top up vouchers? I only knew about the $10 vouchers. Thanks in advance to all who pitched in an answer.  To further provide some context.  My upcoming billing date is Nov 8 but I want to switch from monthly prepaid to a 360-day prepaid plan ($149+tax).    Perhaps adding ($50 x3) + ($10 x2) = $170 to my account in due time. 

I have the monthly pre-paid plan (currently $18 / month) and a ZTE Cymbal2 flip-top phone. When sending SMS text messages,   sometimes a pair of numbers pops up on the phone,    and the first of the pair starts counting down towards zero as I type,   which I assume is some kind of limit on how much or how many characters or messages I am currently allowed to send. What limits are there for sending SMS text for this plan and are these numbers somehow indicating that I am nearing one or other of these limits? Cheers,     John Lumby

I’m currently a Speakout Mobile user, but planning to migrate to Koodo prepaid 360-day plan, $100, just talk and text, no data. My phone is a Umidigi A11, and it supports the bands used by Koodo/Telus, as well as 4G VoLTE.  When I do the Koodo/Telus IMEI test, it says that my phone is not compatible. However, if I insert my partner’s Koodo post-paid SIM, it works just fine, and I can talk and text, and I get 4G VoLTE indicators at the top of my screen. So, the Koodo/Telus IMEI test isn’t quite right, and that could be because Telus has never evaluated my phone make and model. So, are the phone compatibility requirements different for post-paid and prepaid? There is nothing on the Koodo or Telus web site to suggest that. I know that my phone works with Koodo post-paid, so if the compatibility requirements are the same, then my phone should work with Koodo prepaid, even though it fails the IMEI test. 

Hello, My elderly father currently uses Speakout wireless, however it sounds like they are getting rid of the 3G network. He currently uses a flip phone with 3G technology.I’m guessing he would have to upgrade to Koodo’s ZTE Cymbal 2 for 4G? He prefers using a flip phone.He currently pays around $100 a year with Speakout so we are considering the $100/360 day Koodo plan.Questions: If he runs out of 400 minutes before the year is finished, does he have to spend another $100 or can he purchase top up amounts of $25, $50 etc?Thank you for your help!

I have the $250 LTP Base Prepaid Plan - 12GB Data - 3G - for 360 days.  I paid $250 + HST up front for unlimited voice and text and 12GB data at 3G speed for 360 days. The current billing cycle for me is 18 Jul 2024 to 13 Jul 2025. I have automatic top ups enabled. I am worried about my cellphone and data service during the 5 days in between my old and new billing cycles. Will all service be suspended temporarily from 14 Jul 2025 to 18 Jul 2025? Do I have to do anything to my phone like remove and reinsert my SIM card in order to initialize the new service period? Finally,  why won’t Koodo just sell this plan for a 365 day service period with a reasonably increased price?

i signed up for prepaid plan, and im currently in paris. I’m unable to get any text messaged for any of my two factor authentication even though receiving a text is not considered roaming.Even if i wanted to sign up for roaming I cant because i cant send a text or receive a 2fa code when trying to sign up for the online portal.. someone help! 

Hi there. Not getting internet connection on my ZTE Rockethub Mobile router. Am getting a connection (seeing the bars), I’m just not getting internet from it. Contacted seller to see if the device was carrier locked but allegedly it’s not. Please help

I have a postpaid line on my account and would like to add a prepaid line for a youth - is this possible on the same account?(I understand different email addresses are likely required for each line.)

The Clear app (clearme.com) is used for identity verification by many companies and organizations. It works by scanning a government ID such as a driver’s license or passport, then comparing the photo on the ID with a selfie captured using a mobile phone. I recently tried to use Clear with LinkedIn and it failed because, according to CLEAR Member Services, Koodo doesn’t provide the identification of the owner of the mobile phone number.I’ve used my phone for other similar situations (e.g., CRA and even Koodo) and had no problem. Has anyone else experienced this or know why this is occurring?

I am Koodo’s prepaid customer for year, I‘ve try to login my ac, it asked for change password, after new password accepted and changed successfully, tried to login using my new password, got error prompt”logout or clear your cache” message. Have tried many time clear all cache, using difference browser: chrome, firefox, opera, brave, have tried using different desktop, have tried using my mobile, all returned the same ERROR message!Try the chatbot to ask for a call back, but it needs me to login my account first, since I’m unable to login my account, so there is no way to ask for help by schedule a call back, please help. 

I refered a friend and got credit for only one month.  I assumed they didn’t continue their service, so I didn’t receive credits for this friend while I got others.My understanding is we can refer a maximum of 3 people.  Since I am no longer receiving credits from this friend anymore.  Is there anyway I can switch out the inactive friend and replace it with a new friend?

I have a prepaid plan and US Roaming Boosters for talk, data, and text. Where I can I find out if I will have service in a particular place in the US? I’m looking for a coverage map, and I can’t find one. Thanks for any help!

Hey everyone I am going for a vacation to India for 2 months but want to my service active during this so that I don’t have to get a new deal with other carrier. Is there a way I can just keep the number active till I am there and use it as soon as I comeback