Hello Koodo community,
Is anyone else having issues signing into their Koodo prepaid self serve account?
Every time I have tried to sign in over the past year, I am given a prompt to change my password because of their “security update” but when I enter my password, or newly changed password, there is a popup saying that the “invalid authentication credentials” (GRR! very frustrated with the poor service provided)
When asked by Koodo Assist bot to schedule appointment to speak with representative, the representatives failed to call me—twice.
Yesterday, the *611 number was down completely. Just a clicking sound every time I called it…
Very frustrated, incredibly dismayed.
Has anyone switched from prepaid to monthly and notice a difference in the ability to sign in? Or is it just more broken code?
P.S.,
if a representative does read this, the email linked to this account that I have posted from and that of my prepaid account are not the same, as I could not sign in with my prepaid account email since your website is malfunctioning and I had to resort to a third party sign in. Please help. Thanking you in advanced.
