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Question

existing non expiring roaming boostter vs new 30 days expiring booster

  • February 26, 2026
  • 9 replies
  • 59 views

If I have 3 gb left over from a non expiring booster ( US roaming) and I contract a new 30 days 3gb expiring booster. where are the GB discounted from first?

 

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9 replies

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  • Mobile Master
  • February 26, 2026

The new booster would be exhausted first before you start using the old one.


  • Author
  • Connector
  • February 26, 2026

@MilkyWay are you a koodo rep. oficially working for Koodo? Can I use this message as a proof in case my old booster is exhausted first?


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  • Mobile Master
  • February 26, 2026

We are not Koodo employees. However, there has been a post a while ago where a customer was in a similar situation as you and seemed to suggest that the new booster is used before the old one.

If you need to confirm with a rep, you can schedule a callback through Koodo Assist and speak with them directly. https://widget.telus.tiia.ai/koodoprepaid/koodoprepaid.html


  • Author
  • Connector
  • February 26, 2026

@MilkyWay I did call them and they told me the opposite. old booster exhaust first, then the new one.


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  • Mobile Master
  • February 26, 2026

Let me flag a rep for you to get an offical response. 


Darius Koodo
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  • Official Rep
  • February 26, 2026

Hi there ​@Oscar Uribe Unfortunately we cannot access prepaid services here, over the community. We would recommend reaching out to our dedicated Prepaid team in order for them to look over the account and the included add-ons. 


  • Author
  • Connector
  • February 26, 2026

@Darius Koodo where and how do I do that?


Darius Koodo
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  • Official Rep
  • February 26, 2026

@Oscar Uribe  You can dial *611 from your Koodo Phone or schedule a callback through our Koodo Assist.


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  • Mobile Master
  • February 26, 2026

You will need to request a callback in this case

https://www.koodomobile.com/en/help