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Prepaid

All discussions about Koodo Prepaid.

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Extra 1 GB for one day

My plan provides a basic 100 MB per month. On Ap 12 I will be Zooming for 1.5 hrs for which I think I will need an extra 750 MB. Can I pre-purchase an extra 750 MB, or should I change my plan to 1 GB per month, then change it back to 100 MB on Ap. 13? Thanks.

Password reset not working and locked out

I have a prepaid account and ran out of talk minutes. I attempted to purchase additional minutes through Self Service but had a problem with my password and was locked out. Made several unsuccessful attempts to reset my password. Using Koodo Assist I was informed that the password reset was not fun...

PUK Code?

My son's HTC Desire phone has a message - Enter PUK code. I don't know the code. Where would we find this?

Prepaid SelfServe Site Down?

Trying to access the prepaid selfserve site but only get a white blank screen. I have tried multiple browsers without success. Anyone able to access it, or is it white for you as well. Looks like similar complaints 4 months ago. TIA

retrieve texts from cancelled number

i changed my phone number but didnt change it on hotmail now im locked out of hotmail because they want to send a text to my cancelled number, i just changed my number last night, is there any way i can have access to the texts now?

Sim card info switch

I recently lost my LG phone connected to a prepaid Koodo account; A friend gave me a Samsung S2 (Bell). Can I use the Samsung Sim card to transfer my account on the prepaid site?

phone calling issues

phone sends, receive calls but no voice connection.

changing my base plan

Due to loss of work, I need to switch my base plan to the lowest possible for prepaid. When I call 611, the lowest option is 50$, but online there are cheaper options. I can not login to self serve as I do not receive the password reset email any of the times I have attempted. Please help! My plan e...

Minutes

This phone is for my 85 year old mom who is currently on lockdown in a seniors building. Because of this she has gone over her mintues. I cannot afford the bill. I need someone to talk to about this and its not possible to call someone. What are the options?

can I get receipt for my monthly charges from you if I am using automatic top up

Prepaid account and international

Hi, i have Koodo prepaid account and now I'm in Czech Republic and my phone doesn't work. Still show me out of service. Is here anyone who can help me because I really need send and receive some text messages from BC. Thank you

Monthly Plan to Prepaid Plan

I currently am on a monthly plan however I want to change to prepaid. Am I able to do this and keep the same phone number?

wifi call

How can I activate my wifi calling my phone is Apple 7

pjone not getting text

Why isn't my phone getting incoming texting

Credit card refused for top up

Hello, I’m unable to renew my base plan because the top up page won’t accept my credit card. I already called the bank and they say that the problem is on Koodo’s end because Koodo is trying to charge 0$. I’m unable to contact customer service with this issue. What is the next step? Thanks

pre-paid plan change

I want to change my plan from a text and picture messaging plan ($15) to the new text and picture messaging with 250mg data ($15). If I do so mid month will I lose my currently bought month plan and have to pay all over again? Or will it be prorated? It says I need to add another $15 to my account i...

Cannot add booster on iPad (iPadOS 13)

On my iPad Air 3 running iOS 13.3.1, I can add funds to my Prepaid account, but I cannot add a booster. I tried several times with the same result. I can get to the booster addition screen, move the booster I want into the booster add column, but then when I click the Add button, nothing happens. Th...

Incoming calls - prepaid while travelling

I am a prepaid customer currently travelling to a non - US country. The easyroam option is not available for prepaid customers. What do I need to do to receive a call from Canada while I am travelling and will the person calling be charged extra for it as opposed to if I was in Canada when the call...

Buying a new phone

Currently I have two subscribers on my account. I want to ask if it's possible to buy a prepaid phone from one subscriber (it is cheaper this way) and give it to a second subscriber? Thank you

Cannot make local calls with long distance add-on

On my prepaid account, my Canada-wide booster minutes happened to run out, but I still had long distance booster (US/Canada) minutes left on my account. However, I was not able to make or receive any calls in Canada (including checking voicemail). Is this to be expected? I would have thought that th...

no service emergency service only

HI i just moved from Ontario to Alberta. I have a prepaid account and changed my phone number online to an Alberta one . I now have no service. Is there something else I should be doing?

Text booster usage for messages I did not send

I am a prepaid customer. I received a message that my US roaming text messages ran out despite not using them. I checked my booster usage, and found hundreds on outgoing messages to “7723,” despite never having texted this number, and the messages not showing up in my messaging app. Is there any wa...

Prepaid international calling

I understand that I can't use "Easy Roam" with a prepaid phone. Is it best to get a sim card in Portugal when I am there?

Sim card problem

My son has a pre-paid phone for almost a year now and all of a sudden it's saying no sim card. How can I fix it? Thanks

Prepaid customer want purchase a phone

EDIT : Changed my mind, it would be cheaper to buy a phone else where and use my prepaid...

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