Koodo Community
Community

Prepaid

All discussions about Koodo Prepaid.

  • 2,430 satisfaction
  • 10,657 Replies

2430 satisfaction

M
Meeyeon New User

Can I refund prepaid remaining balance?
Solved

When I visited Koodo store, seller said you can't register monthly plan because I am an international student. So I paid two months fare after then I came back home I succeeded registering Koodo monthly plan through online. I have remaining balance 55 CAD$ Can I refund it?

1392 5
4 months ago
M
MargWyz New User

BYOD iPhone 7 A1778 with Koodo SIM and Prepaid account activated but still "No Service"
Solved

Hi There! Got my SIM card installed yesterday on a renewed iPhone 7 A1778 confirmed unlocked, went through prepaid activation successfully with plan and boosters purchased. I waited overnight and I've cycled power and reviewed the cellular settings, but still showing as "No Service". The "Carrier"...

1426 16
R
4 months ago
tweck

Upgrading Current Phone (Prepaid)
Question

So I am on a 15$/month plan with a galaxy s5 I got from a friend after my moto g stopped working, this phone is less than ideal and I think an upgrade would benefit me tremendously. I saw the LG K9 for about 200$ and thought that would be great, unfortunately it requires me to upgrade my current pla...

166 3
4 months ago
G
Gertie Coordinator New User

Best/Easiest way to migrate two prepaid numbers to my postpaid account?
Question

I manage three numbers, the main number is a monthly account and the other two are prepaid accounts. I'd like to simplify things by adding the two prepaid numbers to my monthly account and only have one bill to deal with a month. What is the easiest way to do this and are there promotions I could ta...

120 4
D
4 months ago
K
Koodofan

Porting my number to Koodo
Solved

Hi, I just had a few questions about porting a number to Koodo. I am currently with Rogers postpaid and would like to move it to my Koodo prepaid account... Does it matter which provider I am porting in from? Are some easier or more difficult to port from? (ie, Telus, Fido, Rogers, Chatr, etc. etc...

1694 5
4 months ago
Marta_S

pre-paid internet (foreigner _ 30 days trip )
Solved

Hello, I will be coming to Quebec (Montreal) and then drive within Ontario next week and would like to stay connected to the internet during my 29 days in Canada. Some minutes/texts would be nice too, but data is the most important for us to use Whatsapp, navigation, emails etc. Does Koodo offer a...

269 20
R
5 months ago
Sophia Mobile Master

Yay! an update to be excited about!

Great news, fellow prepaid users... Koodo has updated the $15 base plan to include 250MB data and the $25 plan now has 500MB of data. There is a very small catch though: you will have to manually change to the new base plan - I suggest you wait till the last day before the old one expires so you w...

1923 26
A
5 months ago
Arlenebiglin

Samsung Galaxy S6 is using data at night
Solved

My daughter's phone is using data (between 1-3mb) every night at either 12:55 or 1:55am. It's not a lot, but on a prepaid plan, it adds up. The phone is in our house, on WiFi when this happens. I've turned off the WiFi boost. I've restricted all the apps. I can't seem to stop the data leakage. Anyt...

244 6
D
5 months ago
D
dbrusty

Prepaid international calling
Question

I understand that I can't use "Easy Roam" with a prepaid phone. Is it best to get a sim card in Portugal when I am there?

173 1
G
5 months ago
jglynn999

Koodo base plan with Data
Question

I'm on the $15 base plan. Now that there is a new $15 base plan with 250mB of data included, do I have to update my Koodo account plan selection to get the free data, or will my base plan switch automatically to have the free 250mB? I notice that if I go in to switch it manually it will charge me $...

649 6
5 months ago
Michael_D New User

250mb included in $15 base plan: automatic signup?
Question

I saw today that Koodoo includes 250mb in the base plan. My base plan just renewed under the old terms. Seems my menu would like me to upgrade to the new plan, and pay another 15 right now. Otherwise I need to wait until the next top up... M

359 1
5 months ago
R
Rob Eamer

Lost booster when I changed my plan

I changed from the $25 UNL MSG + free nights and weekends to the $25 UNL MSG + 250MB and it dropped one of the data boosters I had.  Since my old plan did not include data, I relied on using data boosters and had a 500MB booster with approx 50MB left and a 1GB booster with approx 700MB left.&...

193 7
5 months ago
L
Lizcabral3

Sim card problem
Question

My son has a pre-paid phone for almost a year now and all of a sudden it's saying no sim card. How can I fix it? Thanks

238 1
5 months ago
J
Juan Sebastian Correa

Prepaid sim failed to verify, my last carrier was Koodo but Koodo prepaid sim won’t work
Solved

Hi, I activated my plan on the website and everything went smoothly but when I put in my sim and tried to verify it it popped up saying that I wasn’t able too help please just paid 65$ for a plan that my phone won’t let me use and really unsure why because even in the carrier in setting it says Kood...

233 5
D
6 months ago
I
Ihintza

Top up gone to the wrong place
Solved

Hi, I have a prepaid account, with base plan of 15$ for unlimited texts for a month, and I wanted to add 10$ of communication to be able to make some calls, but those 10$ went straight to the base plan. So now, I still don't have the 100min communication that go with these 10$, and my base plan tell...

282 9
I
6 months ago
Bonnyblue New User

Won't let me answer phone
Solved

I have minutes on my phone. But when it rings it won't let me answer it. Can someone help me. I have a Samsung Galaxy J2 Prime phone. Thank you

247 12
6 months ago
S
Stephanie New User

2504: Your balance is too low
Question

I am with Bell and my daughter has the koodo prepaid. I sent her a picture yesterday and she received this error - 2504: Your balance is too low Again today I messaged her a bitmoji and she only receives "2504: Your balance is too low" Since it's prepaid with auto top up I am not sure what balance...

330 8
S
6 months ago
R
Robert Bruce

Prepaid customer want purchase a phone
Question

EDIT : Changed my mind, it would be cheaper to buy a phone else where and use my prepaid...

78 1
6 months ago
S
Stephanie New User

How do I apply my credit to my bill?
Solved

I have been receiving the 10% ATU credit/discount ($3.50 per month) since we got the phone. I have now "banked" enough to pay the next bill (due May 19th) How to apply this credit to my next bill? Do I need to take off my credit card? Any help is appreciated. Thanks!

257 6
6 months ago
O
orion123

Can I bring an unlocked phone (not from Koodo) and use it for a prepaid plan?
Solved

I have an unlocked Samsung Galaxy J3 that I bought from Best Buy. Am I able to put a Koodo Prepaid SIM Card in it and start using it for a prepaid plan? Or do prepaid plans only work with the prepaid phones sold by Koodo?

300 1
P
6 months ago
Lynx

My phone
Question

I am trying to put time on my phone with my visa dept bank card but I had gotten anew card and I need to change my card number

88 2
6 months ago
A
AJ New User

Missing Prepaid Activation Bonus
Question

Hi: I activated a prepaid line in Dec. 2018. I received the $5 activation bonus in Dec, jan and Feb. As I understand, I should have received the last $5 bonus in March. Who do I contact for this? Thanks.

137 1
G
7 months ago
J
John Jackson

data booster charged to my prepaid account - didn't order, didn't get the booster either
Question

I am on automatic top ups and have been for years. No issues. Today my phone quit and said my plan expired. But I had a text message from Koodo saying top up was successful. I checked credit card billing and the charge went through. I logged in to prepaid and viewed transaction history. I see where...

174 3
J
7 months ago
Katkat02420

Can't make or receive calls but text still works
Question

I just bought my phone (LG X Power 3) and prepaid SIM card a week ago. My phone has been working fine up until 3 days ago. I can't make phone calls out or receive calls, but I can send text messages just fine. I've looked online for help, tried resetting my phone, turned it off and took my sim card...

392 3
7 months ago
A
aman_1996

How to get my old number back?

Hi. I had an old Koodo Prepaid SIM card that i use to use in my phone with a number i would like to get back. I swtched to a different carrier for over a year but now am wanting to come back to Koodo. So i purchased another prepaid SIM card and durring online activation on the "choose phone number"...

276 11
R
8 months ago

Show all badges

Popular Tags

Koodo Community