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Prepaid

All discussions about Koodo Prepaid.

322 Topics
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322 Topics

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european_kimchiBeginner

asked in Prepaid

Prepaid Long-Distance Talk Booster Add-on - Calling European countries from Canada

It is stated that ‘’Long-Distance Talk Booster Add-ons can be used to make calls to 50 international destinations, including the U.S. For a full list of available countries, click here.’’However, when you click on that link, or check other webpages as well, you just cannot find the full list. I really need the full list so that I know if I can call my family members who live in Europe or not.Can someone provide a full list of all 50 international destinations? Thank you.

3 months ago

sk8termadiConnector

asked in Prepaid

Prepaid - How do I check usage

This is my current plan: $25 Unlimited Text & Picture Messaging, Unlimited Canada-wide Calling and 250 MB of Data with Automatic Top-up This also includes:30 Day Plan Bonus 250 MB data with Automatic top-up Unlimited Canada-wide Calling Unlimited Text and Picture Messaging Voicemail 10† and Call Forwarding† Call Display Call WaitingConference CallingSo I should have 500 MB of data a month correct?Side note I now see there is more data for the same price but am mid cycle so will have to wait to change.When I look at my usage summary it shows the one 250 MB there and I think I remember that is just how they set it up but I never purchase a booster specifically So based on the info in the pic above I am confused...lolIt says ** since last booster purchased which I don’t think I ever did.and where is the 250 MB from my plan?When I check my actually usage I see this: So where is the 152.607 used come from? Also here is my booster screenshot -- I did pay $10 for talk and the data shows

3 months ago

D1489Beginner

asked in Prepaid

New PrePaid customer, data has stopped working 2 ays after activating. help/suggestions please.

Hey there, I recently activated a prepaid sim, paid/loaded my monthly plan and everything worked fine the first two days. For some reason today (day 3) data wasn’t working (when I left home/wifi). If anyone has any suggestion or solutions, I would be greatly appreciative. Thank you.

4 months ago

Victoria Jane bBeginner

asked in Prepaid

free data

I see we’re Koodo is giving out free data how do I get this on my prepaid account

4 months ago

jlmarcosBeginner

asked in Prepaid

Lost 3gb bonus

I switched my prepaid plan from 40$ to 45$ and I missed my 3GB promo for 6 months that was honoured to me when I moved my number to Koodo.Any way to get that bonus extra GB back to my account?Thanks.

4 months ago

Ugh1092Beginner

asked in Prepaid

Insert new sim card - email said not active for verification

Hi! Anyone can help? Koodo schedule callback will take two days.I lost my sim card. Got a new one and entered the details. The options are to receive verification code to email or text. Since no sim, can’t text but the email said must be active 48 hours, not allowed me to choose this option. I’ve been receiving my bills thru the same email. Please advise. Thank you

4 months ago

annaaBeginner

asked in Prepaid

Got a text addressed to someone else

I got as new Koodo prepaid number last weekend, but today I got a text (about some doctor’s appointment or something similar) addressed to someone else?Is it possible that someone used the number before me? Or could it be a scam? What should I do?

4 months ago

angie002Beginner

asked in Prepaid

Unlimited Incoming calls on $15 base plan

On the new $15 base plan, do the “unlimited incoming calls” include calls from the US?

4 months ago

Mhc10403Connector

asked in Prepaid

$15 base plan unlimited incoming calls

I went I change my $15 prepaid base plan to the new one saying it now includes unlimted incoming calls, and it said in my account that I already had it. I guess my question is when did Koodo upgrade to unlimited incoming calls on the $15 plan. I changed a few months ago when it started giving the 100 minutes but needed to change plans to receive that. I only noticed last last that I had it and assumed I needed to change my account to receive it. I’m happy about it just confused when this change took place. Thanks in advance if anyone get can me a answer on this.

4 months ago

Tiffany.709Beginner

asked in Prepaid

Redeemed top up voucher, still no service

September 1st I purchased a top up voucher, i didn’t get a text message right away like normal. I finally got it this morning over 24hrs later saying it was redeemed successfully, however, I still have no service, my account says there’s no balance, and it says my base plan has expired? I’m not sure how to fix this issue of still not having service after successfully redeeming the voucher. I’ve restarted my phone but nothing.

4 months ago

UvyBeginner

asked in Prepaid

Credit Card top up down?

Hi,I was wondering if the prepaid credit card charging top up is down or not cause for several days I have been trying to top up my account and this message comes up.

4 months ago

katie.wBeginner

asked in Prepaid

How can I contact Koodo by email?

Recently I switched my phone plan from a monthly post paid, to a pre paid plan. I am currently travelling overseas and intended to use it as a cheap way to keep my phone active (to receive texts or calls and return them through other means). It wasn't until speaking to about 4 people (and mentioning international travel to each one) when finally I was told that pre paid doesn't work overseas. Unfortunately by then I had already set up and paid for 360 days of service that now doesn't work. And since I'm overseas with a phone plan that doesn't work I can't set up a call back to cancel and request a refund. A supervisor was supposed to call me but never did before I left for my trip. Does anyone know if an email I can use to contact them?

4 months ago

Tiffany LowBeginner

asked in Prepaid

waiitng for redund

Hello there, I was double charged on a top up. I called and was told I would receive a refund — but no refund has been received and I can still see the extra funds in my account so it doesn’t look like it’s been processed. Can someone please contact me. Tiffany Low

4 months ago

ChrisowhyRockstar

asked in Prepaid

New 360 days prepaid plan

Seems like Koodo/Telus is countering Freedom Mobile’s prepaid unlimited talk & text $99 yearly plan. I just noticed Koodo has a “360 days” prepaid offering shown on the front page of the prepaid site, however there is no other info anywhere other than having to follow the “activate now” button. https://www.koodomobile.com/en/prepaid-plansIf I am understanding the verbiage correctly, if you prepay a plan (any prepaid plan??) for 360 days you will get 60 days “free”? This also looks like it’s only geared/setup for new customers/activations only. I did not see any offerings or abilities for current prepaid customers to switch to this.Any more details here would be appreciated.

4 months ago

Richard WilsonConnector

asked in Prepaid

Can I receive SMS texts while in the US with my prepaid plan if I don't have a US text booster?

I am on a Koodo Prepaid plan Unlimited SMS texts. When I go to the US will I be able to just receive SMS texts for free if I don’t buy a U.S. Roaming Text Booster? I don’t need to send SMS texts when I am in the US so I would like to know if I can just receive SMS texts for free while in the US if I don’t buy a U.S. Roaming Text Booster. From what I have read a Koodo Post pay plan allows free receive SMS texts while in the US but does a Koodo Prepaid plan so allow free receive SMS texts while in the US without buying a U.S. Roaming Text Booster?Thanks!

4 months ago

JimLaidleyRockstar

asked in Prepaid

Does your phone need to be on in order for call forwarding to work?

I’m on Prepaid. If I turn on call forwarding and then turn off my phone, will calls be forwarded?Or does the phone need to be on and connected to a cell tower?I understand that if I take my phone to the US I should be able to text and use data on TMobile 4G LTE, but I can’t receive/make calls. So I could turn on call forwarding to my home OOMA phone (Cdn# but we’ll have it with us in the US). But do I have to have the phone on and in Canada for the forwarding to happen after I’ve set it up.Thanks in advance.

5 months ago

NaveenBeginner

asked in Prepaid

How to activate my koodo sim from India?

I would like to know thr procedure on how to activate new koodo sim from India. I got this sim card from VFS Global.

5 months ago

Darren111Beginner

asked in Prepaid

Unauthorised Automatic top ups

I cancelled my automatic top ups in April 2022 but have continued to be charged for the last four months whilst I have been living overseas and not using my Koodo account. How can I get a refund for the amount that has been taken from my bank account?

5 months ago

Roshan MathewBeginner

asked in Prepaid

international student - minor - sim purchase

Hi ,my son (17.5 years - minor) who just moved to canada as an international student . wanted to get a sim and a pre paid plan.. is it possible to do so by going into a koodo store along with study permit and passport to buy and acfivate being a minor.

5 months ago

Adam N.Connector

asked in Prepaid

Alaska Roaming

Hi, I am on Koodo prepaid, and I have US roaming (data, voice, and texts) addons purchased and activated.I am in Alaska (Anchorage) and my phone is not connecting to any network(AT&T is available, but says can’t connect)Phone is a Pixel 3A, with eSim cardPlease help!

5 months ago

Natasha VBeginner

asked in Prepaid

Will my renewal date change if I top up too soon?

I didn’t top up my account on August 4th when the base plan renewed. If I top up my account now, will I have to top up again on September 4th, or will my base plan change to the date that I topped up? I don’t want to waste money by topping up now and only getting 10 days of use.

5 months ago

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