Prepaid

I am a new costumer and very unhappy with the service. The Koodo website is very user unfriendly. The website does not load properly and I have tried to top up my prepaid account with multiple different credit cards and they all get rejected. Now I am locked out of my account, lost my build up free data and have no way of using my Sim. I have had to get a new SIM card of another provider. The chat did not help at all since I am locked out of the self serve account. Terrible service.

My account is suspended and I do not have a balance due. It is topped up properly. I can't contact anyone at koodo and the virtual assistant doesn't understand my issue. For some reason my call back number is not working?

I want my number changed to one that hasn't yet been assigned to anyone yet. It won't show up in the number Pool. I called it and it's not in service. Example. 204-300-0287 show up but I want 204-300-0300 and it's not showing as an option. How can someone manually give me this number on my Koodo prepaid account.

Hi, so I have a Pre-Paid referral code ready and during a new activation of another pre-paid number/account on-line, I was very carful on each step but there is no prompt asking to enter the code all the way until the new account has been activated. So, what can I do now? Where exactly the step is to allow you to enter the referral code? I am using Brave browser maybe with pop-up blocked. Would that be the issue? I am trying the call-back support and the first call-back was a joke, she doesn’t understand a word I said and handed up on me and never call back  now I am trying a second time for the call-back help to see if they can fix the issue for me.  Any advice would be great as I need to create another account/number.

Hey everyone. So I am a prepaid user in the Caribbean and need some long distance functionality to use two factor authentication on my various accounts. Using the chat bot I tried to request a call back to discuss my options but as they dont take international numbers, I’m not sure what my options are. There also isnt a koodo or anything nearby where I could walk in and switch to a post paid account with roaming (I know they mentioned I would need to switch my sim). Similarly, the long distance booster/ add ons will only work in the USA or CanadaIf anyone could direct me towards who to call in this instance, I would really appreciate it. 

Hello I was wondering if I can pause a prepaid plan for just a few hours or a few days?  I only see the one for 6 months and with monthly payment   Thanks

why on a $15 plan incoming calls are  counted in the 100minutes, the plan states incoming calls originating in Canada are free?

Hi, I would like to know why when I try to call a number that is not registered in my phone, I’m am told that I can’t make the call because the number is not registered in my contacts?I have the 15cad prepaid plan including:100 minutes of Canada-wide Calling Unlimited International Text and Picture Messaging² Unlimited incoming calls Voicemail³ and call Display Call waiting, Call forwarding, Conference calling³thanks for answering me.

Are there any other carriers (prepaid or monthly) with cheap US data roaming?I switched to Koodo prepaid as it offers a $20 (or was it $25) US data package.  That is plenty for me for most trips, much better than the $15 or so per day for other carriers, eg Koodo or Virgin monthly.However they have not been able to get my account to work, so I have to shop for some other plan instead. 

Hello!!!, I have a prepaid line that I want to cancel I couldn’t cancel it  because my ex roomie signed up  for the line because at time I was new in the country didn’t have any credit either debit  I lost totally contact with my ex roomie and I really need to cancel any suggestions what options I have ? I already had a call with the Koodo assistant but he could cancel because the line wasn’t in my name thank you… 🙏🏾

A person made a post in another forum who is also a Koodo prepaid customer.   When they went to buy a data booster yesterday,  it says on the website that data boosters expire after 30 days! However, elsewhere on their site it still says they do not expire.  is Koodo planning to change the expiry date of boosters (As Public Mobile already has) to 30 days, or have they already? 

So right now I got the 250 MB of data as a complimentary offer, now they have the summer 2G for 12 months, if I accept this, will I lose my 250 MB once the 12 months?I know this won't stack, but I guess i am asking is I am get my 250 MB back once the time is up?

Bonjour J'ai acheté une sim hier et je l'ai activé sans problème. J'ai choisi un réapprovisionnement prépayé qui inclut appels et sms internationaux mais je rencontre des problèmes avec l'envoi de sms.Je reçois les sms sans problème, je reçois les appels aussi et je peux également effectuer des appels vers l'international. Le seul problème est que je ne parviens pas à envoyer de sms. Je n'ai aucune notification me disant que le sms n'est pas parti. Au contraire, qand j'envoie un sms, je vois le petit truc sous le message qui me dit que le sms est bien parti et reçu du destinataire, alors que le destinataire n'a jamais reçu les sms. Quand je me connecte à mon compte, dans mon historique d'utilisation, tous les sms que j'ai essayé d'envoyer apparaissent dans la liste de consommation. J'ai déjà réinitialisé les paramètres réseau, j'ai également éteint et rallumé mon téléphone à plusieurs reprises.Avez-vous une solution pour moi?

Hello,I am currently overseas in SE Asia. I need to receive SMS in order to validate some of my online banking accounts (Canadian banking institutions). I did not anticipate that prepaid was unable to receive SMS internationallly, and understand my only option now is to switch to post paid account. Is it possible for me to switch from prepaid to post paid entirely online? I see reference to a new physical SIM, do i still need this even though I have a physical Koodo prepaid SIM?As mentioned, I am already overseas so cannot receive a new SIM, nor an SMS currently. Thanks

I gave my Dad my old iphone and have already set up his monthly plan, etc. Instead of waiting for his SIM card to arrive in the mail, I picked one up at the Koodo store so that I can get his phone activated. I just realized that the SIM card says “Prepaid”. Can I use this when he has a monthly plan and his own phone??

I have a prepaid plan, and am planning to travel to the US for a few weeks.I hope to use data, voice, and text while there, so was intending to purchase US Roaming Data, Talk and Text Boosters.However, I read in other threads, such as this, that the voice booster only works if one has VoLTE. My iphone 7 has only LTE, not VoLTE, and so it's not clear to me if the "VoLTE for Koodo Prepaid" discussions athttps://www.koodomobile.com/en/help/volte-koodo-prepaidapplies to my phone.One hand, the previous link says "Apple iPhone 6, 6 Plus, and newer" are supported.On the other hand, the same links says VoLTE is activated using a setting "LTE, VoLTE on"that does not exist on my non-VoLTE phone. Is anyone able to shed any light on this, I'd be more at ease. Thank you! 

VoLTE is now available on Koodo Prepaid and I received a text message from Koodo recently stating this.The text message also said that my phone is not compatible with VoLTE.  I have the Samsung Galaxy S10.Yet,  the Samsung Galaxy S10 does support Voice over LTE, I have enabled the option in the Android settings and it is actually on Koodo’s own list of phones that support VoLTE here:https://www.koodomobile.com/en/help/volte-koodo-prepaidWhen I spoke to Koodo tech support I was told that the Samsung Galaxy S10 is supported for VoLTE on the monthly postpaid plans but not on the prepaid plans.Why would there be two separate and different lists of VoLTE compatible phones: one for prepaid plans and one for post paid plans.And why would Koodo’s tech support have a differrent list than the one publicly posted at https://www.koodomobile.com/en/help/volte-koodo-prepaidIt does not make sense to me that my account cannot be activated for VoLTE when my phone supports this feature.

Hi,I recently unsubscribed from Koodo’s automatic emails and newsletter by clicking the unsubscribe link and was surprised to find that my account has been deactivated as a result. My phone is displaying the message Invalid SIM/Insert SIM and I can no longer login to my self-serve account also. I find this situation quite ridiculous! I don’t understand why Koodo would link my account status to their newsletter subscription. And why would they let us deactivate our account with an email link. Such thing should only be feasible by login into our account. It took me a couple of days to noticed that I wasn’t receiving any messages, and it was only after reading the email inquiring about why I stopped using their service that I made the connection. On top of that, I had just added a full month of service to my account.Could you please provide some suggestions on how I can reactivate my account? i appreciate your assistance in resolving this matter.Thanks.

Telus just announced support for eSIM Quick Transfer, which had already gone live quietly: https://www.iphoneincanada.ca/2023/07/06/telus-iphone-esim-quick-transfer-canada/ Any news on when this will be supported on Koodo for prepaid? Currently, it only works on postpaid SIMs. None of my local stores are carrying eSIM vouchers anymore.

A friend asked me for my referral code to join as a koodo monthly user. I am a prepaid customer.Can my (monthly customer to be) friend use my prepaid LYROW6 referral code? Thanks 

Hello,I just switched over to Koodo from Public Mobile as I saw some posts on forums stating that Koodo was more compatible than PM as I have been experiencing issues with making and receiving calls using my Light Phone on PM.I am aware that it is not officially compatible with any networks in Canada yet but I have been using my LP perfectly fine for the last 2 years until PM upgraded to 5g. My phone has been having issues hearing people on the other side of the line since. The LP customer service team told me to make sure my carrier has VoLTE enabled. Since Koodo now has it enabled since Feb 22, 2023 on all prepaid plans, I made the switch and I am now on the $25 prepaid plan. I was told, by a Koodo rep that the $25 plan still includes VoLTE despite the plan showing 3g.Unfortunately, the problem still persists and I cannot hear people when I make calls to them. Any advice on how to resolve? I wouldn’t like to change phones preferably. Thank you!

I signed up for a prepaid account yesterday planning to get the extra data promo (last day was yesterday). It didn’t get applied. How do I get this?

Hello,I bought a prepaid Sim at London drugs in North Vancouver last September while visiting from London. I still have the Sim and wonder if I’ll be able to top it up when we return next week? I’ve tried to log into self-serve to check it out, but apparently that get shut down if you don’t top up within 90 days.Many thanks. Many thanks.Steve

Hi, after experiencing major frustration with many different answers from call back agents and some well meaning but conflicting information here on the Community pages, I have another question about USA voice roaming with PrePaid boosters.Is anyone currently in the USA able to use their voice booster now? I just noticed that my Koodo sim card is now IMS-Registered with Mobile Voice Network Type - LTE and Mobile Data Network Type - LTE. So, I interpret that as I am now VoLTE activated (and yes, I have VoLTE toggled on).So, theoretically, now that my phone is VoLTE enabled, I should be able to voice roam in USA? I ask, because my Canadian boosters are starting to run low so prefer to buy annual plan. But, if I’m going to have trouble again with US voice roaming, then I will move to another carrier. I’ve been with Koodo 8 years, and despite frustration early this year, have been a very happy customer. So,  can anyone who is PrePaid and using USA voice roaming booster able to give us an u

I am a prepaid customer and want to refer a friend. When I click on the Referral Code in my account it indicates it is copied but then what? It doesn’t take me to any links to refer a friend. Can someone help me with this.