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Prepaid

All discussions about Koodo Prepaid.

  • 2,382 Topics
  • 10,324 Replies

2382 Topics

Hilary1983

Replacing my sim card in a different phone
Solved

My phone broke and i bought a new one from a friend. My new phone dose not take the same size sim card. My old phone took a koodo micro sim card (that i had recently paid for my base plan)and my new one takes a nano. How do i activate my new phone and sim and still have my number with koodo and my m...

659 3
D
6 months ago
N
Nicki81

Prepaid plan
Solved

Bought a prepaid phone for my daughter , if I use my account to set it up will that stop my current plan ? Or do I need to set it up separate?

506 3
6 months ago
shawny5781 New User

Koodo
Solved

I will enjoy having 5 gig of data everything unlimted for 65 koodo is the best company ecer never no problem with them at all

543 8
6 months ago
P
Packit

Regular non activted SIM card for prepaid
Solved

I have an unactivated Koodo regular SIM card. Can I use it for prepaid plans ? Can I also transfer my existing phone number to a prepaid plan ? Thanks Packit

252 4
6 months ago
K
KVIII

Bought a double data booster but its missing? Who can I talk to for help?
Solved

I have a 15 dollar prepaid koodo account, and during the double booster deal a few weeks ago, I bought the 2gb booster, along with the 1200 minute booster. The minute booster is fine, and properly registered on my account, but the data is not. I already had a 100mb booster, but once I used it up I w...

523 3
7 months ago
P
PaulJ

Pre-paid - can't log in this week - why?
Solved

I have been a regular pre-paid user since April 2018 but now can't log in online to pay my monthly fee. Why not? After trying to log in it says, in red letters: "Your login failed. Please try again." This has been happening all week since I first tried on Monday. My account was not "empty" and I...

502 2
7 months ago
F
FNU

Cancelled number reactivation
Solved

I am on prepaid and was out of the country and didn't top or anything for five months or so. Now I can only use my phone for emergency calls. The current balance is -25.57$ and I think that means they owe me money, but I am not sure. I want to be able to use this phone and number again, but trying...

520 3
7 months ago
C
Chantelle Hawkridge

Prepaid
Solved

Why did I only get $1.50 credited to my account and didn't get 100 free talk mins when registering my credit card

511 2
7 months ago
dbdog

Are the "Double Value Boosters" common or rare?
Solved

I'm new to Koodo and the value seems great if the Double Value Boosters are always available e.g $30 for 2 GB data. Can anyone comment on the historical rates? I hear the booster packs go on sale regularly. How regularly? Is the normal better or worse than the current booster value packs?

917 5
7 months ago
dbdog

Can I set up boosters to autotop-up?

I'm looking at the Prepaid options and it seems that I can set my basic plan to auto top-up monthly but I don't see anywhere to set up boosters to automatically renew when the usage is used up. For example, I travel to the US a bunch and don't want to have to check back all the time to make sure tha...

488 6
7 months ago
E
Erin Cleary

Activating Prepaid Sim, application process does not resolve on step 5 (Payment)

During the prepaid sim activation process the Payment page is never resolved (you have a message to wait while your activation is being processed). I have attempted to complete the process (activation and registration) twice, both were unsuccessful.

69 2
7 months ago
G
Gord970 New User

Booster add-ons

I did not get the double value for my booster add on as stated on my prepaid booster ad on page. It's advertising a limited time special.

371 8
7 months ago
M
MarvelHorse

Data Charges on Prepaid if used for MMS?
Solved

Hello, I will try to explain this simply. My daughter no has a prepaid plan, just 15$ a month, texting mostly with a minutes booster as she needs it. I want to turn on Data so she can send MMS/Pictures/Long texts. If I enable data will I risk getting charges for data if she only uses MMS? If sh...

218 3
D
8 months ago
Bran dan the man

When dose Koodo give your number away (prepaid)
Solved

Hey there just wondering I haven’t topped up in maybe 2 months now (pre paid ) when dose Koodo give away your number , going to be topping up this month but worries Koodo will give my number away ?

124 3
8 months ago
Kennymain

Calling history
Solved

I’m a prepaid customer and im trying to find out if I can obtain my phone records like my calling history dating back longer then the 90 days I can access on the self serve site?

127 1
D
8 months ago
G
guywithaphone

Why is the new data booster being used before exausting the old one?
Solved

My data booster was getting low, so I purchased a new one. On my booster usage page, it shows that the new booster is now being used up while the older one sits at where it was when I bought the new one. Why would it work this way?? If I don't want to build up a stock of older boosters with some...

148 3
G
8 months ago
B
bhawan92 New User

koodo sim not working

i have been using koodo connection for one week and yesterday suddenly my sim stopped working showing no sim card inserted on home screen i dont know whats going on with koodo its been more than 30 hours already and the problem is not fix yet"

236 5
8 months ago
shawny5781 New User

Koodo
Solved

Koodo was very helpful with me this for my prepaid account

169 2
8 months ago
B
biro

Anyway to get some funds back from prepaid vouchers?
Solved

I redeemed a walmart gift card that I received from signing up on Koodo to buy Kodoo vouchers thinking it could be used for an active plan but I have a bunch of these $25 non-refundable prepaid voucher PINs. Can't I exchange it for credit, or get a physical refund or something?

220 2
8 months ago
C
Corlene Binns Blake

How do I retrieve old text messages that were deleted

282 2
8 months ago
Q
Quinton Battiste

Activation

Trying to activate my sons prepaid phone enter the simcard number says it was already in a different session and then says wait 50 mins just bought this sim card anyone else have this issue or maybe just take him to bell cause this makes no.sence

93 1
8 months ago
J
Jay Barcier

Unlock phone from freedom mobile to koodo

G6 phone need to unlick from freedom to koodo

93 4
8 months ago
J
jahaig

Prepaid Data Booster Usage

After FINALLY getting the prepaid site to accept my card (with zero help from Koodo) I purchased a new data booster.  Even though I have quite a bit of data remaining on my previous booster, my new one now shows some usage. Why?  This has happened before.  (Is there anyone actually wo...

100 8
8 months ago
J
Jason Rhyno

Cant remember my username to top up

27 2
D
8 months ago
E
ellafrei

ALCATEL with TELUS as Service Provider

Only a few people have this number, and for those, I have asked them not to disclose this telephone number to others.  Not 100% sure if the one son did or not, I don't think so, I have not received any calls from 'third' parties on this number but i have noticed that the 'eye' comes on at times...

184 6
8 months ago

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