Koodo Community

Prepaid

All discussions about Koodo Prepaid.

2,402 Topics
10,438 Replies

Corlene Binns Blake

How do I retrieve old text messages that were deleted

Quinton Battiste

Activation

Trying to activate my sons prepaid phone enter the simcard number says it was already in a different session and then says wait 50 mins just bought this sim card anyone else have this issue or maybe just take him to bell cause this makes no.sence

Jay Barcier

Unlock phone from freedom mobile to koodo

G6 phone need to unlick from freedom to koodo

jahaig

Prepaid Data Booster Usage

After FINALLY getting the prepaid site to accept my card (with zero help from Koodo) I purchased a new data booster. Even though I have quite a bit of data remaining on my previous booster, my new one now shows some usage. Why? This has happened before. (Is there anyone actually wo...

Jason Rhyno

Cant remember my username to top up

William Lloyd

Koodo false data charges

Solved

Anyone else realized their data usage is far more than it actually should be? I've used, by my phone's accounting of my data, about 160mb this month, however Koodo just sent me a text saying that I've used 50% of my 1gb of data. This wasn't a problem previously and only started happening maybe about...

Tara Link

Says my account is connected to a different email

Solved

how can I pay my bill.

ellafrei

ALCATEL with TELUS as Service Provider

Only a few people have this number, and for those, I have asked them not to disclose this telephone number to others. Not 100% sure if the one son did or not, I don't think so, I have not received any calls from 'third' parties on this number but i have noticed that the 'eye' comes on at times...

Carey Anderson New User

Can i move data from one of my phones to another

I have two phones on Koodo plan. One phone, my first phone, quit working 3 months ago and I have 10 gig of data lon it, this phone I am on is my other phone which is a about to run out of data. Can i use the data from one phone and move it to this phone.

Carey Anderson New User

Can i move data from one of my phones to another

I have two phones on Koodo plan. One phone, my first phone, quit working 3 months ago and I have 10 gig of data lon it, this phone I am on is my other phone which is a about to run out of data. Can i use the data from one phone and move it to this phone.

Dominic Naimool

customer service never called me back

.... The supervisor said he was going to see if my phone number was still available to reinstate the line and never called back! I need help now, can you help me? i spent over 3.5 hours with customer service and they have been unhelpful can you reactivate my number? the mobility services sight is al...

sadiel orama

No Data in Blackberry Q10. APN shows sp.telus.com. I can't change it

I have just activated my account. The messages and calls work but I have NO internet. In the APN settings it show sp.telus.com and I CAN'T change it. I read it's supposed to be sp.koodo.com.

Galen Shauer

My credit rating has been ruined by Koodo, and no one will help!

My credit rating has been ruined by Koodo, and no one will help! I’ve been a faithful Koodo customer for years now. I’ve brought most of my family to Koodo because I was so pleased with the service. That is up until recently. Approximately 4 years ago I switched from a monthly customer to a prepai...

Mike Phelps

Bought a Alcatel Flip phone. SIM Card has never worked correctly since I bought the phone last week.

Bought a Alcatel Flip phone. SIM Card has never worked correctly since I bought the phone last week. Where can I return this SIM card for an exchange?

Justin

Trying to activate Prepaid SIM but fails at CC

I was trying to activate the koodo prepaid sim I bought today but it keeps saying that my credit card rejected the transaction so I tried again with my other credit card and it rejects that too. I then login to my credit card accounts to see that I was charged on both cards. I still have not activat...

sammerju88

Purchased double data 2GB for $30 add-on doesn't show up in account

I purchased the following 2 add-ons yesterday: - Double Canada-wide Talk Booster 1200 min - $30 - Double Data Booster 2GB - $30.00 I see both transactions went through and the money was deducted from the account. I see the Talk booster add-on has been added to the account but not the data boo...

Abdedayem Fathi

How i can check my monthly bell ?

Solved

Rhea

Do Kodoo prepaid phones (as sold on Walmart.ca etc) come with a prepaid sim card?

I live in a smaller town (Hope) and I don't have a Kodoo store nearby or a Walmart etc. But online, Walmart.ca and Bestbuy.ca sell prepaid kodoo phones. Do these come with a sim, or will I still have to go to a larger town to buy one from a Kodoo store or Walmart? These phones are listed specifical...

Elena Rincon

Complaint about Koodo Chinook's attention

I'm visiting Calgary. I decided to spend my holidays in this beautiful city for the kind treatment with people of all cultures. I needed a prepaid service to be connected with my family. I decided to do it in Koodo at The Core. The people in that office were very kind, and although I do not speak En...

Janice Bergen

My new cell phone bill came in and was due on the same day it came in. Some how I don't think that is correction

Solved

My cell phone cycle is the 17th of the month. I just received my bill today (it's the 20th) and it says it's due the same day as the beginning of the cycle. I thought we were given a month to pay the bill?? I'm a little confused.

Shelley Grady

Booster add on for travel to Panama/Colombia

Hi - I'm travelling to Panama and Colombia in September and am wondering what my phone coverage will be like there...I'm currently on a Kodoo prepaid plan. Is there booster add ons that would give me data while abroad, or will Kodoo not work at all while there? Thanks, Shelley

Sharon Ozon

I added a talk booster and it seems to be missing from my account. Has this happened to anyone else?

Brittany

Hi ! If i'm traveling to London, and I only use my phone on wifi will I be charged roaming charges just for having it on?

Hi ! If i'm traveling to London england from canada, and I only use my phone on wifi will I still be charged roaming charges just for having it on?

donna Magusiak

I want hours for Aug. $20.00

Today I ask $20.00 for Aug. I use my regular starting September. I have only $30.00 and you have cut me off like it is. Aug is the only month for $20.00. Today!

Ian Coomber

Can you stop your base plan from renewing?

I'm currently backpacking across Canada, and so have been using a koodo prepaid sum while I have been over here. As I will be returning to the UK in less than 30 days I am wondering if there is anyway to stop my base plan from renewing so as to not waste the remaining credit I still have. (I plan to...

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