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Prepaid

All discussions about Koodo Prepaid.

  • 2,414 Topics
  • 10,553 Replies

Boboar

Data disappeared on prepaid

I purchased a 2gb days package some time ago. I saw the usage a few days ago (approx Tues or Wed this week) was around 700mb/2gb. I noticed it because I was purchasing more minutes. Now, as of Friday at the earliest, I have zero data left and there is nothing significant in my usage history to expla...

545 2
B
5 months ago
F
FNU

Cancelled number reactivation
Solved

I am on prepaid and was out of the country and didn't top or anything for five months or so. Now I can only use my phone for emergency calls. The current balance is -25.57$ and I think that means they owe me money, but I am not sure. I want to be able to use this phone and number again, but trying...

511 3
5 months ago
C
Chantelle Hawkridge

Prepaid
Solved

Why did I only get $1.50 credited to my account and didn't get 100 free talk mins when registering my credit card

499 2
B
5 months ago
dbdog

Are the "Double Value Boosters" common or rare?
Solved

I'm new to Koodo and the value seems great if the Double Value Boosters are always available e.g $30 for 2 GB data. Can anyone comment on the historical rates? I hear the booster packs go on sale regularly. How regularly? Is the normal better or worse than the current booster value packs?

650 5
B
5 months ago
dbdog

Can I set up boosters to autotop-up?

I'm looking at the Prepaid options and it seems that I can set my basic plan to auto top-up monthly but I don't see anywhere to set up boosters to automatically renew when the usage is used up. For example, I travel to the US a bunch and don't want to have to check back all the time to make sure tha...

487 6
B
5 months ago
E
Erin Cleary

Activating Prepaid Sim, application process does not resolve on step 5 (Payment)

During the prepaid sim activation process the Payment page is never resolved (you have a message to wait while your activation is being processed). I have attempted to complete the process (activation and registration) twice, both were unsuccessful.

62 2
5 months ago
marianapraz

Cancel Booster ad-on

Hi, I accidentally bought a normal data booster for my prepaid plan instead of a US roaming data booster. This would be okay as it is my fault, but this buy made my previous booster of 2GB disappear, so I ended up paying to reduce my data. Is it possible to cancel this booster or to add the accide...

149 2
B
5 months ago
G
Gord970 New User

Booster add-ons

I did not get the double value for my booster add on as stated on my prepaid booster ad on page. It's advertising a limited time special.

351 8
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5 months ago
M
MarvelHorse

Data Charges on Prepaid if used for MMS?
Solved

Hello, I will try to explain this simply. My daughter no has a prepaid plan, just 15$ a month, texting mostly with a minutes booster as she needs it. I want to turn on Data so she can send MMS/Pictures/Long texts. If I enable data will I risk getting charges for data if she only uses MMS? If sh...

186 3
D
5 months ago
Bran dan the man

When dose Koodo give your number away (prepaid)
Solved

Hey there just wondering I haven’t topped up in maybe 2 months now (pre paid ) when dose Koodo give away your number , going to be topping up this month but worries Koodo will give my number away ?

121 3
B
6 months ago
Kennymain

Calling history
Solved

I’m a prepaid customer and im trying to find out if I can obtain my phone records like my calling history dating back longer then the 90 days I can access on the self serve site?

108 1
D
6 months ago
G
guywithaphone

Why is the new data booster being used before exausting the old one?
Solved

My data booster was getting low, so I purchased a new one. On my booster usage page, it shows that the new booster is now being used up while the older one sits at where it was when I bought the new one. Why would it work this way?? If I don't want to build up a stock of older boosters with some...

144 3
G
6 months ago
Vtp

Long distance calls from Europe
Solved

Hi I have a prepaid plan and added on the booster for long distance calls but when I try to make a call, it says "network not in service" - how do I make my international calling work? Thanks!

117 3
D
6 months ago
B
bhawan92 New User

koodo sim not working

i have been using koodo connection for one week and yesterday suddenly my sim stopped working showing no sim card inserted on home screen i dont know whats going on with koodo its been more than 30 hours already and the problem is not fix yet"

206 5
6 months ago
shawny5781 New User

Koodo
Solved

Koodo was very helpful with me this for my prepaid account

168 2
6 months ago
B
biro

Anyway to get some funds back from prepaid vouchers?
Solved

I redeemed a walmart gift card that I received from signing up on Koodo to buy Kodoo vouchers thinking it could be used for an active plan but I have a bunch of these $25 non-refundable prepaid voucher PINs. Can't I exchange it for credit, or get a physical refund or something?

178 2
6 months ago
C
Corlene Binns Blake

How do I retrieve old text messages that were deleted

199 2
6 months ago
Q
Quinton Battiste

Activation

Trying to activate my sons prepaid phone enter the simcard number says it was already in a different session and then says wait 50 mins just bought this sim card anyone else have this issue or maybe just take him to bell cause this makes no.sence

85 1
6 months ago
J
Jay Barcier

Unlock phone from freedom mobile to koodo

G6 phone need to unlick from freedom to koodo

75 4
6 months ago
J
jahaig

Prepaid Data Booster Usage

After FINALLY getting the prepaid site to accept my card (with zero help from Koodo) I purchased a new data booster.  Even though I have quite a bit of data remaining on my previous booster, my new one now shows some usage. Why?  This has happened before.  (Is there anyone actually wo...

92 8
B
6 months ago
J
Jason Rhyno

Cant remember my username to top up

25 2
D
6 months ago
W
William Lloyd

Koodo false data charges
Solved

Anyone else realized their data usage is far more than it actually should be? I've used, by my phone's accounting of my data, about 160mb this month, however Koodo just sent me a text saying that I've used 50% of my 1gb of data. This wasn't a problem previously and only started happening maybe about...

281 40
E
7 months ago
T
Tara Link

Says my account is connected to a different email
Solved

how can I pay my bill.

39 6
G
6 months ago
E
ellafrei

ALCATEL with TELUS as Service Provider

Only a few people have this number, and for those, I have asked them not to disclose this telephone number to others.  Not 100% sure if the one son did or not, I don't think so, I have not received any calls from 'third' parties on this number but i have noticed that the 'eye' comes on at times...

157 6
6 months ago
C
Carey Anderson New User

Can i move data from one of my phones to another

I have two phones on Koodo plan. One phone, my first phone, quit working 3 months ago and I have 10 gig of data lon it, this phone I am on is my other phone which is a about to run out of data. Can i use the data from one phone and move it to this phone.

29 1
6 months ago

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