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All discussions about Koodo Prepaid.

  • 339 Topics
  • 1,401 Replies
339 Topics
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RussKoodooAll-Star
asked in Prepaid
Is Koodo Changing Expiring Date Of Boosters?????

A person made a post in another forum who is also a Koodo prepaid customer.   When they went to buy a data booster yesterday,  it says on the website that data boosters expire after 30 days! However, elsewhere on their site it still says they do not expire.  is Koodo planning to change the expiry date of boosters (As Public Mobile already has) to 30 days, or have they already? 

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Mayumi
Ryan C
Ryan CBeginner
asked in Prepaid
complimentary data offers

So right now I got the 250 MB of data as a complimentary offer, now they have the summer 2G for 12 months, if I accept this, will I lose my 250 MB once the 12 months?I know this won't stack, but I guess i am asking is I am get my 250 MB back once the time is up?

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Ryan C
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Carole974Beginner
asked in Prepaid
SMS international - envoi impossible

Bonjour J'ai acheté une sim hier et je l'ai activé sans problème. J'ai choisi un réapprovisionnement prépayé qui inclut appels et sms internationaux mais je rencontre des problèmes avec l'envoi de sms.Je reçois les sms sans problème, je reçois les appels aussi et je peux également effectuer des appels vers l'international. Le seul problème est que je ne parviens pas à envoyer de sms. Je n'ai aucune notification me disant que le sms n'est pas parti. Au contraire, qand j'envoie un sms, je vois le petit truc sous le message qui me dit que le sms est bien parti et reçu du destinataire, alors que le destinataire n'a jamais reçu les sms. Quand je me connecte à mon compte, dans mon historique d'utilisation, tous les sms que j'ai essayé d'envoyer apparaissent dans la liste de consommation. J'ai déjà réinitialisé les paramètres réseau, j'ai également éteint et rallumé mon téléphone à plusieurs reprises.Avez-vous une solution pour moi?

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Darcy O'Neill
Darcy O'NeillBeginner
asked in Prepaid
Prepaid customer and currently overseas, switch from koodo prepaid to postpaid?

Hello,I am currently overseas in SE Asia. I need to receive SMS in order to validate some of my online banking accounts (Canadian banking institutions). I did not anticipate that prepaid was unable to receive SMS internationallly, and understand my only option now is to switch to post paid account. Is it possible for me to switch from prepaid to post paid entirely online? I see reference to a new physical SIM, do i still need this even though I have a physical Koodo prepaid SIM?As mentioned, I am already overseas so cannot receive a new SIM, nor an SMS currently. Thanks

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jennypennyBeginner
asked in Prepaid
Prepaid SIM Card with Monthly Plan

I gave my Dad my old iphone and have already set up his monthly plan, etc. Instead of waiting for his SIM card to arrive in the mail, I picked one up at the Koodo store so that I can get his phone activated. I just realized that the SIM card says “Prepaid”. Can I use this when he has a monthly plan and his own phone??

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OptimizerBeginner
asked in Prepaid
Can Prepaid US voice booster be used with LTE (not VoLTE) phone?

I have a prepaid plan, and am planning to travel to the US for a few weeks.I hope to use data, voice, and text while there, so was intending to purchase US Roaming Data, Talk and Text Boosters.However, I read in other threads, such as this, that the voice booster only works if one has VoLTE. My iphone 7 has only LTE, not VoLTE, and so it's not clear to me if the "VoLTE for Koodo Prepaid" discussions athttps://www.koodomobile.com/en/help/volte-koodo-prepaidapplies to my phone.One hand, the previous link says "Apple iPhone 6, 6 Plus, and newer" are supported.On the other hand, the same links says VoLTE is activated using a setting "LTE, VoLTE on"that does not exist on my non-VoLTE phone. Is anyone able to shed any light on this, I'd be more at ease. Thank you! 

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BobTheElectrician
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web2050Connector
asked in Prepaid
VoLTE on Samsung Galaxy S10 - Koodo Prepaid

VoLTE is now available on Koodo Prepaid and I received a text message from Koodo recently stating this.The text message also said that my phone is not compatible with VoLTE.  I have the Samsung Galaxy S10.Yet,  the Samsung Galaxy S10 does support Voice over LTE, I have enabled the option in the Android settings and it is actually on Koodo’s own list of phones that support VoLTE here:https://www.koodomobile.com/en/help/volte-koodo-prepaidWhen I spoke to Koodo tech support I was told that the Samsung Galaxy S10 is supported for VoLTE on the monthly postpaid plans but not on the prepaid plans.Why would there be two separate and different lists of VoLTE compatible phones: one for prepaid plans and one for post paid plans.And why would Koodo’s tech support have a differrent list than the one publicly posted at https://www.koodomobile.com/en/help/volte-koodo-prepaidIt does not make sense to me that my account cannot be activated for VoLTE when my phone supports this feature.

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BobTheElectrician
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JohnKGOrganizer
asked in Prepaid
Account deactivated after unsubscribing to Koodo's emails/newsletter

Hi,I recently unsubscribed from Koodo’s automatic emails and newsletter by clicking the unsubscribe link and was surprised to find that my account has been deactivated as a result. My phone is displaying the message Invalid SIM/Insert SIM and I can no longer login to my self-serve account also. I find this situation quite ridiculous! I don’t understand why Koodo would link my account status to their newsletter subscription. And why would they let us deactivate our account with an email link. Such thing should only be feasible by login into our account. It took me a couple of days to noticed that I wasn’t receiving any messages, and it was only after reading the email inquiring about why I stopped using their service that I made the connection. On top of that, I had just added a full month of service to my account.Could you please provide some suggestions on how I can reactivate my account? i appreciate your assistance in resolving this matter.Thanks.

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kraekaOrganizer
asked in Prepaid
eSIM Quick Transfer on Prepaid

Telus just announced support for eSIM Quick Transfer, which had already gone live quietly: https://www.iphoneincanada.ca/2023/07/06/telus-iphone-esim-quick-transfer-canada/ Any news on when this will be supported on Koodo for prepaid? Currently, it only works on postpaid SIMs. None of my local stores are carrying eSIM vouchers anymore.

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nim4165
asked in Prepaid
Can a new monthly customer use my prepaid LYROW6 referral code?

A friend asked me for my referral code to join as a koodo monthly user. I am a prepaid customer.Can my (monthly customer to be) friend use my prepaid LYROW6 referral code? Thanks 

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simoodoBeginner
asked in Prepaid
The Light Phone & VoLTE for Prepaid

Hello,I just switched over to Koodo from Public Mobile as I saw some posts on forums stating that Koodo was more compatible than PM as I have been experiencing issues with making and receiving calls using my Light Phone on PM.I am aware that it is not officially compatible with any networks in Canada yet but I have been using my LP perfectly fine for the last 2 years until PM upgraded to 5g. My phone has been having issues hearing people on the other side of the line since. The LP customer service team told me to make sure my carrier has VoLTE enabled. Since Koodo now has it enabled since Feb 22, 2023 on all prepaid plans, I made the switch and I am now on the $25 prepaid plan. I was told, by a Koodo rep that the $25 plan still includes VoLTE despite the plan showing 3g.Unfortunately, the problem still persists and I cannot hear people when I make calls to them. Any advice on how to resolve? I wouldn’t like to change phones preferably. Thank you!

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srlawren
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Magnus LuBeginner
asked in Prepaid
June 19th Prepaid promo

I signed up for a prepaid account yesterday planning to get the extra data promo (last day was yesterday). It didn’t get applied. How do I get this?

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Steven Leek
Steven LeekBeginner
asked in Prepaid
can i top up last September's SIM?

Hello,I bought a prepaid Sim at London drugs in North Vancouver last September while visiting from London. I still have the Sim and wonder if I’ll be able to top it up when we return next week? I’ve tried to log into self-serve to check it out, but apparently that get shut down if you don’t top up within 90 days.Many thanks. Many thanks.Steve

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AlexThAmbassador
asked in Prepaid
VoLTE Prepaid and USA Voice Roaming Update - Anyone?

Hi, after experiencing major frustration with many different answers from call back agents and some well meaning but conflicting information here on the Community pages, I have another question about USA voice roaming with PrePaid boosters.Is anyone currently in the USA able to use their voice booster now? I just noticed that my Koodo sim card is now IMS-Registered with Mobile Voice Network Type - LTE and Mobile Data Network Type - LTE. So, I interpret that as I am now VoLTE activated (and yes, I have VoLTE toggled on).So, theoretically, now that my phone is VoLTE enabled, I should be able to voice roam in USA? I ask, because my Canadian boosters are starting to run low so prefer to buy annual plan. But, if I’m going to have trouble again with US voice roaming, then I will move to another carrier. I’ve been with Koodo 8 years, and despite frustration early this year, have been a very happy customer. So,  can anyone who is PrePaid and using USA voice roaming booster able to give us an u

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SueShonnieBeginner
asked in Prepaid
Can't Refer a Friend

I am a prepaid customer and want to refer a friend. When I click on the Referral Code in my account it indicates it is copied but then what? It doesn’t take me to any links to refer a friend. Can someone help me with this.

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Scott Sears
Scott SearsOrganizer
asked in Prepaid
asking a qustion

who have best prepad service lucky or koodo plase comment 

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kraekaOrganizer
asked in Prepaid
Convert prepaid SIM to eSIM using Quick Transfer?

Hi!According to this article: https://www.koodomobile.com/en/help/esim-and-esim-vouchersKoodo now supports eSIM Quick Transfer, including the ability to convert a SIM to an eSIM on the device without a voucher:Existing customers:To convert a physical SIM card to an eSIM on the same iPhone using eSIM Quick Transfer, go to: Settings > Cellular > Tap Convert to eSIM > Tap Convert Cellular PlanWait for your eSIM to activate. Your previous SIM card is deactivated when the cellular plan on your iPhone activates. Remove the physical SIM from your iPhone. Then restart your iPhone.Note: Apple eSIM Quick Transfer requires iOS 16.4 or newer  I don’t see the option “Convert to eSIM” in Settings > Cellular, and I am running iOS 16.4.1 on an iPhone 12 Pro. My line is prepaid, but this same article says “Any in-market Koodo rate plan (prepaid or postpaid) is available on eSIM”.Any reason why the “Convert to eSIM” option would not display?

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Nathan Isaak
Nathan IsaakBeginner
asked in Prepaid
Error making calls after changing base plan

My phone was working for text and calls until I changed my base plan to a yearly plan with unlimited Canada-wide calling. Now when I try to call out it says Error 7B1: Phone is not activated on the network. SMS still works.I have restarted my phone several times.I have removed and replaced the SIM card.Any ideas to get it working again?

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Nathan Isaak
Ronaldo e Silva Vieira
Ronaldo e Silva VieiraRockstar
asked in Prepaid
No service after activation of prepaid card

Hi!I bought a Koodo prepaid SIM card, and completed all the steps of the activation process, including the payment. Three hours have passed, and I still get no service on my cellphone. I also get a notification saying “SIM not provisioned”. In my self-serve page, it says that the SIM card is active.I tried rebooting the phone, removing the SIM card, putting it on another slot, trying it on another device, but no luck.In the FAQ of the Activating your prepaid phone page, question 4 states that I should have received an “Welcome” email confirmating the activation, but I have not.What can I do?PS: I paid with a debit card, and my online banking page says that the transaction was pre-approved, but is still pending. Can this be the reason? Thanks,Ronaldo

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Ronaldo e Silva Vieira
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JefftimmBeginner
asked in Prepaid
double charge for prepaid

So my prepaid plan auto-renewed. On the same day, I changed my plan and was again charged, essentially being charged twice. Am I just out of luck for picking a bad day to renew, or should I be reimbursed for my original plan that I'm no longer on?

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BobTheElectrician
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dazzzOrganizer
asked in Prepaid
Reactivation

Hi Koodo community,I been trying to reactivate my account for 30 mins, re-entering my debit card credentials correctly, only to be greeted with a “Oops! Something went wrong, please try again later”. Is there an issue with my account or is it server issue?Any help would be useful too,Thanks,

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RhinoRockstar
asked in Prepaid
Does Koodo Prepaid have tech support? If so, how do I reach them?

My brother is trying to sign in to his Koodo Prepaid account to look at his usage history but he can’t login. The login process claims that he’s supplying an invalid phone number, even though it is correct. (It is the only mobile phone number he’s ever had.) When he tries the forgot password link, it claims not to recognize his email address, even though it is the only one he’s ever had. I’ve looked over his shoulder as he tried to sign in and everything is exactly correct so I’m baffled. The phone works fine so we know the account is still active. I helped him buy a data booster earlier this month.There is absolutely no indication anywhere of any number we could call for tech support so I truly don’t know if Koodo even offers tech support.How do we get the  login screen to accept his login information?

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kraekaOrganizer
asked in Prepaid
Getting the VoLTE profile on prepaid

Hi!I have a prepaid Koodo line and I am currently travelling the US. I’m not able to place calls, and I think this is because I can’t enable VoLTE. According to the VoLTE on prepaid article, it says that existing customers will have VoLTE enabled during “certain transactions”.What kind of transaction do I need to do in order to force getting the VoLTE profile so that I can enable it in iOS settings? Would a SIM swap work? Can Customer Service force the profile on my line?Thanks!

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Dave Sace
Dave SaceBeginner
asked in Prepaid
Remaining Prepaid Credit

I would be stopping my koodo prepaid service but I have remaining balance on the account  would I be able to get a refund on this amount or be able to transfer the remaining balance to my friend number that is also with koodo?

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RussKoodooAll-Star
asked in Prepaid
Volte For Prepaid Customers

can anyone give us an update as to when we might see volte for koodo prepaid connections? There is another thread on this topic dating back 6 months that is now locked for comments whereby a Koodoo rep estimated by the end of 2022.  The end of 2022 has come and gone, time for a progress report.VOLTE might resolve some of the issues prepaid customers are experiencing in the U.S. (but necessarily all)

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