Koodo Community

Prepaid

All discussions about Koodo Prepaid.

2,417 satisfaction
10,598 Replies

2417 satisfaction

Stephanie New User

2504: Your balance is too low

Question

I am with Bell and my daughter has the koodo prepaid. I sent her a picture yesterday and she received this error - 2504: Your balance is too low Again today I messaged her a bitmoji and she only receives "2504: Your balance is too low" Since it's prepaid with auto top up I am not sure what balance...

Robert Bruce

Prepaid customer want purchase a phone

Question

EDIT : Changed my mind, it would be cheaper to buy a phone else where and use my prepaid...

Stephanie New User

How do I apply my credit to my bill?

Solved

I have been receiving the 10% ATU credit/discount ($3.50 per month) since we got the phone. I have now "banked" enough to pay the next bill (due May 19th) How to apply this credit to my next bill? Do I need to take off my credit card? Any help is appreciated. Thanks!

orion123

Can I bring an unlocked phone (not from Koodo) and use it for a prepaid plan?

Solved

I have an unlocked Samsung Galaxy J3 that I bought from Best Buy. Am I able to put a Koodo Prepaid SIM Card in it and start using it for a prepaid plan? Or do prepaid plans only work with the prepaid phones sold by Koodo?

Lynx

My phone

Question

I am trying to put time on my phone with my visa dept bank card but I had gotten anew card and I need to change my card number

AJ New User

Missing Prepaid Activation Bonus

Question

Hi: I activated a prepaid line in Dec. 2018. I received the $5 activation bonus in Dec, jan and Feb. As I understand, I should have received the last $5 bonus in March. Who do I contact for this? Thanks.

John Jackson

data booster charged to my prepaid account - didn't order, didn't get the booster either

Question

I am on automatic top ups and have been for years. No issues. Today my phone quit and said my plan expired. But I had a text message from Koodo saying top up was successful. I checked credit card billing and the charge went through. I logged in to prepaid and viewed transaction history. I see where...

Katkat02420

Can't make or receive calls but text still works

Question

I just bought my phone (LG X Power 3) and prepaid SIM card a week ago. My phone has been working fine up until 3 days ago. I can't make phone calls out or receive calls, but I can send text messages just fine. I've looked online for help, tried resetting my phone, turned it off and took my sim card...

aman_1996

How to get my old number back?

Hi. I had an old Koodo Prepaid SIM card that i use to use in my phone with a number i would like to get back. I swtched to a different carrier for over a year but now am wanting to come back to Koodo. So i purchased another prepaid SIM card and durring online activation on the "choose phone number"...

kg1947 New User

reactivation from Thailand

Solved

I like to reactivate my old number if still available , can not connect by phone from overseas , self serve login not working for me . please help reactivate - I supply my old number later ....

prairielilly

Changed from postpaid to prepaid at kiosk. What happens to credit balance on cancelled account?

Solved

Hello, I went to a Koodo kiosk this past Friday and bought a new SIM card for prepaid, and set up the plan and boosters. I was told that doing all this at the kiosk would cancel my old plan (I ported the number) and I’d receive one last bill. The phone was fully paid for, no Tab, no outstanding bal...

Mikey Wilson New User

Billing

Solved

Lasth 2 months I've been getting a notice saying that koodos is going to take my monthly payment out of my account balance on my prepaid monthly account but it keeps coming out of my visa what's up with that thanks Cheryl

Mikey Wilson New User

prepaid billing

Solved

last month i got a 611 message saying that they were going to take my month payment out of my account balance and never did so i got the same message again today are they or are they not don't want to pay twice of the month thanks cheryl

joyb

Renew plan a day early

Solved

I would really like to trigger my plan to renew a day early. I already have the funds in the account, is this possible?

Julia trembaly

forfait de base expiré

Solved

Bonjour, le statu de mon compte me dit que mon forfait de base est expiré. De plus, on me dit que mon compte sera désactivé le 28 mai 2019 si je ne paie pas. Cependant, on me dit que pour réactiver mon forfait je dois payer 0$. En plus, la balance sur mon compte est de 81$ et je suis inscrite aux ré...

Tom92bella

Unlock carrier to virgin

Unlock koodo phone to virgin

zsd

How much are my boosters being charged?

Solved

I have a pay-as-you-go plan with talk and data boosters. In the Usage History screen, every item has a $0.00 charge. Has Koodo started giving me calls for free? And data? Or are they charging me but keeping the amount secret?

Rozalee

Compte prépayé et top up.

hier j'ai reçu un text de remettre le montant dans mon compte pour éviter l'interruption d'ici 2 jours. Je viens d'ajouter le montant et le compte a de l'argent dedans et il me marque que mon compte est interrompu..mais mon cellulaire marche toujours? et mon compte a une balance? est ce que il va le...

Dot Geib New User

Will you ship prepaid SIM card to me in the US?

Solved

I am In the US and would like to buy a prepaid SIM card, can you send it to me while I am here in the US.

ghoxen

Paying using credit vouchers

Solved

I'm from overseas and don't have a Canadian credit card or bank account. When I was trying to get a SIM card, a sales rep signed me up to a monthly plan and told me that I can purchase credit vouchers from convenience stores and top up that way. However, he seems to be wrong. I bought some credit vo...

qwerty12345

Data Booster being used for MMS

Solved

Pre-paid customer, $15 unlimited text and photo messaging plan, iPhone 8. When I first signed up, I was receiving photo texts without any problem, even though I did not have a data booster added to my account. This makes sense, as it is my understanding that while MMS requires data to be on, you are...

farfetch

Failed Activation - Still Got Charged!

Solved

Okay so here is my dilemma. On Dec 26, I bought a pre-paid Koodo SIM card with the intent to activate it myself online. Later, on the 15th of January, I attempted to activate it. I followed all the steps, chose a number, and entered my BMO Debit Mastercard number in. After a very long period of "p...

Zhanglanxinlynn New User

Transfer koodo prepaid number to other carrier

Solved

I am using Koodo prepaid. Now I want to transfer the current number to Public. I have public temp number now. I need to transfer current Koodo number over that temp public number. Anyone can help me on this? thanks

choij1

Prepaid plan change - balance refund?

Solved

I had $25 prepaid plan that were renewing on 10th. Today (12th) I changed the plan to $15 one. Extra $15 payment is made. I used only 2 days of the previous plan. Do I get most of the $25 back? Should I make the request? Or, it's lost? Thanks, Jin

Jesseny

Koodo complaint

I'd like to make an official complaint. I've been with Koodo now for nearly a year, and the last week or so my phone has not been able to make or receive phone calls. Im fully topped up and have minutes, I'm able to send texts but no calls. I cannot call to complain, I'm very disappointed as I alre...

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