Koodo Community

en

/

Phones Plans Add-ons Travel and Roaming Prepaid Phones Prepaid Plans Bring your own phone Coverage Wireless Home Phone

Create New Post
Login

Prepaid

All discussions about Koodo Prepaid.

112 Topics
505 Replies

When you subscribe we will email you when there is a new topic in this category

112 Topics

Recently active

Most replies Most views Newest first

Postpaid to prepaid new number- Will old account close?

Hello everyone,I am in the process of switching to a prepaid account but I’d like to get a new number. If I choose to get a new number instead of transferring my old postpaid number, will my old account still close automatically? Or will I have to call Koodo?

information forfait prepaye

Pour les forfaits prépayés de base , ça indique minutes d’appel illimité partout en Canada , ce sont les appels entrants, sortants ou les 2? Je doit acheter un a-coté pour appeler?

do you get free calling between account members on a prepaid koodo plan

do you get free calling between account members on a prepaid koodo plan

Trying to top up and use the 3 times offer,credit card will not work-not my card at issue

i know the credit card is good, is koodo overloaded?

How to return the perpaid balance

I will stop using Koodo's number. How can I return the balance in the account?

Prepaid

Hi Prepaid folks. Check out the boosters, they are triple minutes and data right now !

Prepaid account double charge?!

I just wanted to talk to someone and now I can’t get a call back until Friday? that’s ridiculous. My prepaid account was double charged for my normal top up. It said it failed the first time said my account was not charged, so i did it again and it said 70$? So it obviously was charged. I just want...

issues with account

I topped up my account, restarted my phone but my plan never reactivated. So I went online and tried to reactivate which didn’t work. Now my $65 balance that I just bought and put onto my account has went back down to $0 and my account is still deactivated. I am extremely furious right now and I nee...

Prepaid port protection

I have contacted koodo prepaid support reps before regarding port protection and was told that port protection is not available to prepaid customers.I placed another call yesterday and spoke to a prepaid support rep about my concerns. The rep proposed a process which I agreed to, whereby a note will...

prepaid activation issue

in the payment stage of prepaid online activation and it says “we are unable to process your credit card request. pleae ensure your credit card details are entered correctly and try again. if you continue to experience problem contact your credit card provider for more information.” tried multiple...

Transferring my phone number from Koodo

I changed my provider to Virgin mobile yeterday and I asked them to transfer my Koodo phone number and they requested the transfer. However, now after around 20 hours my number hasn’t been transferred and my Koodo sim card is still working. I can not receive calls and texts though. I looked at my Ko...

error in prepaid renewal timing

My prepaid plan was supposed to be valid until the end of the day (October 6). I intended to change my base plan today, but my old plan renewed earlier in the day. As I think this is an error on Koodo’s part, I would like to speak to a representative.

How to buy iPhone as a prepaid user?

I struggled to purchase an iPhone online with Koodo self serve.Can prepaid user buy iPhone at all (from Koodo’s online Shop)?Every time I logged into my prepaid account, and add phone to my cart, it requires another login.Do we have to become monthly user in order to buy phone?

Upgrading prepaid base plan impact automatic top-up?

Hi, My wife and I have been using the $15 prepaid plans for quite a while, and have used the automatic top-up for 10% off each month. Now that that discount is no longer available, I’m wondering if an upgrade to another prepaid package would eliminate that benefit. I have no intention of touchin...

add 250 MB Data - FREE

Hello,Can you please add the 250 MB Data - FREE, to my Current Data Boosters, that is included monthly? I have just switched my SIM card over to a newer phone that can access the Internet, etc. in a better way than the old flip that is being retired.Or, is there something that I should do on my Sel...

Prepaid Sim Cards

Why is the website advertising Prepaid Sim cards for koodoo for $10 in their stores and on Amazon...Go to store they want to charge $20? Call support they say only participating stores, so i go back put in my city and the store I was just at popped up. Beyond frustrating and they also sent me to T...

Prepaid plan booster transfer when changing Base plan

Are my boosters transferred if I change my base plan? These are boosters that are paid for, not one included in a promotion .

Prepaid Referral bonus not showing up on Self Serve Account.

I received two texts indicating I’ve received two referral bonuses of a $20 credit + 1GB Data Booster. (This was for a recent Prepaid Referral promotion).When I log into my self serve account, I see the total $40 credit, but I see only one 1GB data booster add on. Where is the second 1GB data booste...

Cannot port phone number to prepaid

I have just activated my prepaid. When I logged in self-serve and tried to port over my Koodo post-paid phone number, it would not let me.It says to contact customer care. I have scheduled a call back for Koodo and they still haven’t called. Why am I not able to do it myself on self serve?

Credit card charge prepaid

On Sep 22, I had $20 balance. Added $50 and I had $70. Changed my base plan to $45 per month. So $45 was deducted from the balance and I now have $25. There was a charge of $56.50 on my credit card on file - Koodoo Topup Reapprov 866-xxxxxxx AB on the same day (Sep 22). What’s happening here and wh...

Prepaid plans

My Dad, a senior, only uses voice calling and uses very few minutes. I got him the $15/month plan that has 100 minutes. He probably won’t but if he runs out during the month does his phone just stop working? This is what I want because he could leave his phone on and have a massive overage. I ha...

no service

Earlier this week I bought a new phone and switched carriers from Telus to Koodoo. My daughter is going to be using my old phone with a talk and text plan, so I ordered a sim card fron koodoo to put in my old phone. I activated the account online, but there is no service. She cannot call or text. Do...

new phone new sim card same phone number

Just purchased a new Koodo pre paid phone. Need to keep my old phone number, I registered my sim card. Would not let me register my phone now I have no service on either device. Activation said sim card in use. Help!

iPhone 6 Plus Modem Firmware

After updating modem version after plugging on my windows computer I couldn’t use my Koodo service on my device using my SIM card. Is there a way to downgrade or repair this defect?Modem firmware tates: 7.80.04Carrier version: 36.0.1

Prepaid customers are NOT protected against illegal number porting

I just spoke to a koodo porting department agent to check the status of my request for port protection on my prepaid line. My first request for port protection was submitted one day after I moved my account from another provider to a koodo prepaid plan.What I found out was extremely disappointing an...

1
2
3
4
5

Page 3 / 5

Leaderboard

Powered by inSided

Sign up

Already have an account? Login

Login using your Koodo Self Serve Login using Facebook

or

Username *

E-mail address *

City

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Login using your Koodo Self Serve Login using Facebook

or

Username

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Koodo Community

CRTC Wireless Code

©2018 Koodo Mobile. Privacy & Legal