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Prepaid

All discussions about Koodo Prepaid.

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prepaid plan without SIN

Hi, Please help me with the following questions.Can I buy a prepaid SIM without a Sin number (I am New) Can I change my Payment method in the future In the website there is a section saying a connection fee of 45, what is that? (I thought it was free) Once SIM received, how long does it take to ge...

my phone wont let me add minutes to my phone

So I’m a monthly customer, meaning I have to buy minutes every month to top up my account. My plan expired and my phone got wet so I couldn’t update it. My phone turns on now & I just tried adding my monthly minutes to top up my phone but every time I try calling *611 my phone attempts to call o...

I already have a Koodo SIM card but it's not prepaid. Can I use the same card or do I need to buy a separate one?

I have a Koodo SIM card for monthly plans but I want to change to prepaid. I know there is a separate SIM card for prepaid and the number on my monthly SIM won’t work when I try to sign up online. Is there a way to use the SIM card I already have and switch to prepaid? I know I’d probably have to ca...

login attempt failed

Hi, I’m trying to top up my phone and it says my username and password login failed. I have the password saved in my phone and have even changed it with the connecting link to my email and it still won’t work ?? Help please

International card

I want to buy a prepaid plan however it doesn’t accept my international master card. And they can’t call me bacause I don’t have a proper sim for calling in Canada, I can only use wi-fi. How can I pay my prepaid sim?

not recieving verification sms for twitter, discord

i just got my new number, and i tried to use it for twitter and discord but im not recieving the sms verification code. i had this same problem with my old provider

Switching from LG G5 to Google Pixel 4a. Will it be compatible?

I’ve been a prepaid customer for a few years on my LG G5, and I just got a Google Pixel 4a for Christmas. Will I be able to just take out the SIM card on my G5 and put it in the Pixel? Is it the same SIM card type/size? Will I have to call Koodo? Will I keep my same number? Thanks

Prepaid Home Province Question

Hi,I have been with Koodo for many years. I live in Ontario, but my phone number was originally from Alberta. I have a prepaid plan. My plan says:Current Base Plan$15 Unlimited Text & Picture Messaging and 100 Minutes Canada-wide Calling$15.00 per 30 daysPlan details:30 Day Plan 100 Minutes for...

trying tomtop.up.my suspended numbers

Why is my phone number suspended

Buying a new phone for a prepaid account

I would like to purchase a new phone for an existing prepaid phone account. How do I just buy a phone without having to sign up for a monthly plan?

Can't recieve calls from MagicJack...Used to be able to with Bell

Hey guys, I just signed up with Koodo prepaid and ported my number over from bell. Everything went fine until I tried to call it from my home phone which is a MagicJack. it says that the number is out of service. I can call the magic jack number from my cell and other numbers are calling into my...

internet connection not working when I try google search

I have a Koodo pre-paid monthly phone I used to e able to do google searches no problem BUT now it says to check internet connection, I have done nothing I have data on my phone? what has changed

sim says invalid but was working before

So I went to activate my sim and all was well at the beginning but I accidentally clicked “transfer old number” instead of “new number” so I hit the back button and now every time I time the SIM card number it says invalid… any ideas how to fix this?

eSim connection issues

Hello guys,Hopefully, someone can help.I got myself a famous eSim voucher for my Koodo prepaid. I wanted to transfer my physical sim to eSim because I have two numbers: a Canadian and abroad.I went through the guide and successfully downloaded and activated my eSim. And...it doesn't connect to the n...

Went with telus would love to know if how can be with koodo have Telus chip

Telus Chip Kicking Self In ass Wish had koodo HELP!!!!!!

Faulty registration process

I tried to register for a prepaid service for my son’s new cell phone. After I entered the credit card information I got the message that my credit card provider hasn’t approved the transaction. Despite this I got an email notification from my bank stating that a transaction took place. I even calle...

Sim card activation issue on website: Prepaid

I went through the “getting started” section, and was in the number selection page; I clicked “back” in the browser as there was an option to check if a certain number was open. When I try to go forward, it now gives me an error saying “invalid sim” and I can’t advance in the process. I believe th...

voicemail not working

I put in the new SIM card to activate my prepaid plan. Voicemail would not work now. I went through all the steps to record my greeting, but the incoming calls would not get the voicemail when I didn’t answer the calls. And also the selection of choosing to use the standard Koodo greeting is missin...

moving to BC

I am moving to Pender harbour next month. Can I get service with you?

trial phone number

hello...just got a new phone in the mail and a koodoo sim card for a trial period; inserted in phone and got a message that a trial number would be sent by text...never got anything and do not have a phone number!

Twitter SMS Comfrmation

Hello I need to get Twitter confirmation working but it’s not coming threw please help

Where abouts my Koods sim card

Hi one of the door to door sales agent sold me bundle of Telus Home Security + 2 Koodos Sim cards on nov 9 and i was told that i will be given discount if i got Koodos lines. I got the home security but the koodos sim hasn’t arrived yet. Tried contacting the agent and she was also not able to help....

Koodo Prepaid

What features are available in Koodo Prepaid? I’m with Public but I’m thinking about switching for Call Control, Instant Voicemail, Visual Voicemail, and eSIM.Can anyone with an account confirm that these features are available?

prepaid data sim card

I do not want a monthly account. I would like to give someone my tablet loaded with data to facetime on christmas day. i can’t seem to find one time only purchases

Prepaid to Post apid

I just switched to postpaid account. But haven't completed the port yet. Is there a way to transfer your credit that was on prepaid to postpaid account?

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