So my prepaid plan auto-renewed. On the same day, I changed my plan and was again charged, essentially being charged twice. Am I just out of luck for picking a bad day to renew, or should I be reimbursed for my original plan that I'm no longer on?
Best answer by Allan M
View original
+4
That is the correct practice.
Because you prepay for your plan on prepaid you don’t get reimbursed for any days you didn’t use of the old one.
Theres a little note about this right under the “change to this plan” button:
My bad, but my own fault for not reading at all, lol. Thanks so much for the quick and informative reply.
+4
Around renewal time, the prepaid site can go a little wonky. Might give you a message saying your plan has expired while it’s busy digesting a recent payment.
Best practice: go on auto-top up and avoid the site entirely for a few days around renewal. No double-charge or lapse in service. If you need to make a baseplan change, wait till your current “month” (really 30 calendar days) is just about expired.
If you need to snooze your service for a while, you can do so by simply not paying at renewal time. Baseplan will expire, no service, but boosters remain intact for further use if you re-activate baseplan within 90 days. After that, account is closed, SIM is cancelled permanently and number is lost.
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.