All discussions about Koodo Prepaid.
- 322 Topics
- 1,301 Replies
Got an email from Koodo over a couple of weeks ago saying that for my troubles they are giving me free subscription to Telus’s Norton Security for 5 years. I finally got around to calling the number in the email, I get a automated replying that sent me a text link that tries to initiate a bot chat. I had to jump through some hoops to get the auto chatbot to “call back” as it asked me to login which I did but that gets into loop. I eventually, had to tell the chabot that I can’t login. After scheduling the call back, I got to talk to someone but they tell me that the offer does not apply to me as I am a prepaid customer! Why did they even send me that email. This is adding insult to injury! Did anyone else get email below after they got SIM swapped? Dear valued customer, Koodo understands how important your privacy is to you, and it’s just as important to us. We have taken measures to investigate and address a security incident involving your account. This notice explains
I need some help with a unauthorized Swim swap that keeps happening to my prepaid koodo account. This is the 2nd time it’s happened in 3 days. The first time it happened the koodo rep said “I” changed via my self serve. I kept trying to tell him this is impossible because A. I have a unique password for my koodo self serve login. b. Even if someone had this password in order for the hacker to change the sim he would need to 1. Send a text message to confirm the swim swap (Never got one and checked my usage history to confirm that). 2. Or Send a email with a confirmation for the swim swap. I never received that email (Only the email after the swap that it happened). My email is also protected by google auth so there is no way anyone has access to my email (I also checked my secuirty logs to confirm this). Anyway I didn’t fight the koodo self serve rep who kept denying it wasn’t them. I changed all my passwords again just to be safe (even though it’s protected with 2fa and impossible to
I received a new SIM card with my phone when I got it. I didn't need to use it so it's put away. My daughter wants a phone, can I use that sim card? I would sign her up for prepaid, and that sim came with my postpaid phone. Are the sim cards all the same? Or do I need a prepaid sim card specifically?Also can I link her prepaid account to my monthly one? Or does she need her own new account?
Hello,I tried to login on the prepaid self-serve this morning and it says my login has been disabled.I don’t understand. I logged-on last week and my account is still supposed to be active as it has been less than 1 month since I activated my SIM. Furthermore, on my phone, it says the SIM is unregistered. Again, it was working last week.Can someone help please?
Hi there, Here is the screenshot of the old and new base plans. The old one clearly states that the 500MB is “per month” for Auto Top-Up. The new one does not specify anything. Hence, I would like to clarify - does the new base plan mean a one-time 2GB bonus or is it a monthly 2GB bonus with Auto Top-Up? I suspect a former option though!
We have a $15/month pre-paid plan for my son. No data, but we purchase a data booster. Last week, we noticed text messages to 474663 and it looks like it ate up almost 100MB of data. That was on a day he didn’t even use the phone. No messages were sent, no Facetimes were made. They appeared again this morning while his phone was on the counter charging. Does anyone know what this might be? Any way to get that data back that he didn’t use?
I just went to Walmart got a new phone same number. They told me they would transfer me to a post paid customer. I had to put my old SIM card in the new phone. They didn’t mention anything g about this? But it was the only way I could make calls. I check my self serve account and it is still treating me like a prepaid customer. I’m just confused. It’s green more than a few days so it should have moved over by now? Should I put the new SIM card back into my new phone? And validate it?
In May 2018 I purchased a KOODO pre-paid sim card at Best Buy, Kingston, Ontario.I mentioned I was going to use this for two weeks while in Canada. No pre-authorized payments were set up. After two weeks I dropped by at Best Buy and asked how to cancel this pre-paid sim.Answer: just don’t pay, that will stop it. Fast forward 2 ½ years. November 2021, living in Europe. Received a note from a Collection Agency that I owe KOODO something around $120.00 + $40.00 odd dollars in interest at 28% over this time. Please pay as soon as possible since my credit rating is going to be effected.Help lines or agents are not approachable since I obviously don’t have a North American telephone number. So they cannot return my call, nor can I contact KOODO anywhere to try to sort this out.Any suggestions or help would be welcomeThanks, Peter Overpelt
Hello,I am on a pre-paid plan with some data and I purchase data boosters on top of that. I sometimes get text notifications that I've used 50% or 90% of my base plan or booster data (but not every time), but I don't think I've ever received a notification that I've used 100% (at least not the last couple times). This means from my perspective, I will have cell service, but the internet will randomely stop working. Is there any way to check/enable the 100% usage notifications for pre-paid (especially for boosters)?
Basically what happened was I called *611 as I am a prepaid consumer to enter the Koodo top up voucher pin it says the voucher has been successfully redeemed and that my balance is $65 (my plan is only $50). However I got no verification text. Then I try to call someone it says “we cannot complete your call” and when I try to re enter the pin it says that the pin has been already used. What do I do?
I understand that the notifications won’t work but will I be able to call Canada and use data in the US. What time frame are you looking at getting the service up and running for prepaid customers. I’m not planning on travelling until May 2023. Do I need to find another alternative to Koodo prepaid for that trip.My phone supports 4G and 5G service.
I want to transfer my wife’s Koodo postpaid number to a Koodo prepaid number. I am the account holder. The reason for the switch is for a couple of reasons. 1) my wife’s health has deteriorated drastically and we want a basic service. 2) we need to save money on our cellular usage. Is it a simple process that I can do at home? I do have a Koodo Prepaid SIM card. Lars
I am a prepaid customer frequently operating outside of the cellular network (travel to the remote north or outside of the country). Many apps and programs require 2-factor authentication. Is there any way to access my text messages while I'm outside of the cell network (eg via the internet)?
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