Prepaid

I have followed the instructions posted here to activate VoLTE on my iphone 16 but the option does not appear and when I try to enable wifi calling it tells me to contact Koodo.I read another post where an agent had to turn the option on for another customer and hope that can be done for me.I also cannot login to the community using my prepaid account login as it just keeps me going around in a loop so I had to create this account.My phone number is ***394.

What if I change the prepaid plan to the monthly plan what becomes the fee that I already paid, the balance that I already added, the booster, and the promotion data that I got?And one more question, are the prepaid sim card and monthly pay sim card different?So, if I change the plan from prepaid to monthly, do I need to I change my sim card? 

How much data is included in the prepaid 100$/360 days plan? I don’t see any mention of this on the website. Thanks! 

Just found out I need an eSIM QR code for my new phone. Is there some way I can get it online?

I mistakenly delete my esim koodo after i have add it on my phone and i tried to reuse the QR is not working pls kindly help me 

I am a Prepaid Koodo Customer currently in Europe for an extended period of time. I am trying to get access to international text and roaming by using my Canadian phone number in order to log in to my bank account using 2 factor authentication. However, I am unable to add an international package to my current plan, and I cannot switch to a Monthly Plan because that would require me to pick up a SIM card in person or receive it at my home address in Canada, which I also cannot do.  So far, I have also been unable to speak with a Koodo Rep because when the Koodo Chat Bot sets up a callback between you and a rep, they do so using your Koodo-linked phone number, which once again, I do not have access to. I am therefore stuck without any ability to access my bank account in Europe, because I cannot access international texting on my phone. If someone could please help it would be much appreciated. 

I have turned off Wi-Fi Assist as previously directed for this same situation. My account is still showing my Data is being used during the night when I am asleep. This is always between the hours of 12 AM & 6 AM.Also, bought a US Roaming that didn’t work in the part of Pennsylvania that I was in. How can I find out  where Roaming will work in the US? Thank youBeth

My prepaid plan hasn’t topped up for over 90 days and so my phone number got deactivated. Now when i try to sign into my prepaid account, a “System Error” message pops up. Is it because my account no longer exists due to inactivity? If that’s the case, I can’t seem to register as a new customer to get a new number and plan. 

I was just in Toronto for a few days for work and needed to get a Canadian SIM card. Went into a shop, got all set up, worked great.I’ve since flown back to the US, and now tried to activate my online account. However, it wants to verify my Koodo number and send it a text. Except, it’s Prepaid and I can’t receive messages on it while in the US. So I can’t receive the only way I can verify my account and get into my billing. And I can’t fly back to Toronto just to activate my account.I want to be able to make sure I don’t keep getting charged for a plan I literally can’t use. But I can’t guarantee that unless I can login to my account, which I also cannot access without receiving a text message to a phone number I can’t use right now.Any advice?

I have received a 10G promotional bonus data per month for my prepaid account and it showed up on my account in my web login. However, after I used up my regular monthly data, any extra data that I used got deducted from my data booster add-on  that is already in my current account instead of 10G under my Promotions Usage section. It should deduct from that 10G promotional bonus data instead of my data booster.Is there any way to get that fixed?

Hello,I want to port my current Koodo prepaid number to another company. But doing so will close my account and I’ll lose my addons. Is it possible for me to port my number while getting a new number for Koodo, allowing me to keep my Koodo addons?

Stream+ is available for prepaid customers? 

I have the $15/month prepaid plan (unlimited texts, 100 Canada minutes, and 250 MB) on my iPhone 11 (model A2111) running iOS 17.4.1. (I just changed to that plan today from an older form of $15/month that didn’t include the minutes.) I understand that in order to be certain that the US roaming boosters will work when I travel to the States next month, I need to have VoLTE activated. The support chatbot says that as of February 2023 VoLTE is being enabled for prepaid customers, but I’ve been a prepaid customer for more than ten years, and I still don’t have it. When I go to Settings --> Cellular → Cellular Data Options → Voice and Data, the only two options shown are LTE (which is selected) and 3G. I have tried resetting my voicemail PIN, but that didn’t help. How can I get VoLTE enabled on my line?

Hello.I’m arriving in Canada next month to start my study there.I have a Koodo physical prepaid sim that I would like to activate a week before arriving in Canada.  (I have to inform someone about my Canadian phone number before arriving there.)Is it possible to do so? Or do I need to be physically present in Canada to activate it?(My cousin bought and carried the sim card with her to Thailand about a year ago. I hope that the sim has no expiry date. Oh, I also have a top-up voucher code.)

recently, i switched from kudoo postpaid to prepaid in kudoo. now i cannot call it says 7b1 network is not activated. i cannot call but i recieve call its says private number. plz help 

Subject:Message:Hello Koodo Community,I am reaching out for help regarding some issues I've encountered with my Koodo account. I've experienced difficulties that have not only caused inconvenience but also impacted my financial standing. Below is a summary of my situation: Account Issue: In late 2023, after initially leaving Koodo, I was approached with an offer to return, which I accepted. However, the promised SIM card and services were never delivered, despite multiple follow-ups. Billing Concern: Recently, I received a bill for services I never received, which has led to an unexpected charge on my account and adversely affected my credit score. Customer Service: I have tried to resolve these issues through customer service without success. My calls have either gone unanswered, or I've received incomplete information.

Just got my koodo prepaid sim card on the mail, inserted the sim card on my phone.Phone number seems to be working, was able to call and get calls.Wanted to register with Koodo, but did not receive any security code …Tried several times, but I’m not getting any security code.I did get a text from Koodo 5249 about a device care service,and from 6400 Koodo bill … but not getting any security code from Koodo.Koodo assist chat is practically useless … so, bye bye Koodo?

Earlier today my phone suddenly notified me with “SIM not provisioned for voice” and won’t reconnect to Koodo prepaid.  I’ve been using this SIM and phone for over a year and my account is in good standing.  I’ve tried restarting the phone and I’ve also tried reinserting the SIM card, with no luck.  My account profile has the correct SIM number listed.  Any ideas on how to fix this?Thanks,Mike

I helped a student pay for their pre-paid phone a few months ago. I don’t know their phone number. How do I cancel the prepayment arrangement? I looked on my credit card site and can’t do it there. The credit card company is sending me back to Koodo to take care of it, but I’ll be damned if I can get through the frigging site’s chatbot - there is no assistance available from anywhere but here. Hoping you can help because i’m at the end of my rope.

Got a new SIM card today as included for a family plan, and part of the instructions we're to change back to normal number by going to “Koodo.com/changenumber” but everytime I click on it it brings me to some overview page which  has no option for changing number, and I also tried going to the “mobile services tab” then change my number through there as well but it keeps redirecting me to the same irrelevant page. I've tried this on two devices and also a device on whole different network and it still doesn't work. This is what I keep loading into.  

Hello,If I buy a prepaid Koodo SIM in-store, does the $60 connection fee still apply or is this only for postpaid (monthly) accounts?Also, is there any way to use an E-SIM without first having a physical SIM (for new prepaid customers)?Thanks 

I won’t be charge to pickup any calls from anywhere in Canada, right? I’m from ABSource:  The LinkTIA  

I applied for a phone number（prepaid） in August and will return to China in November. I have stopped paying now and my number is no longer in use. Do I need to go through other procedures? If I return to Canada in January 2024, can I continue to pay bills and use the original number? Thank you！

The las week acquired a Koodo prepaid plan, unfortunately I need to have two lines in mi iphone. I saw that in your web page in FAQs section is the below question:1. Which rate plans are available for eSIM?Any in-market Koodo rate plan (prepaid or postpaid) is available on eSIM.On another hand I went a Koodo store and they told me that the eSIM just is available in postpaidWhat can I do in this case?

I need help as my account has been suspended because the credit card that was registered for auto top up was issued outside US & Canada, and I have no other cards to use. What are the services that will not work if my account is suspended? Is there any work around available for me without going to the physical store to solve the issue? Any answers are very much appreciated. :)