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What do I need to do to suspend or stop using my number?

  • October 23, 2023
  • 1 reply
  • 377 views

Elvin3944

I applied for a phone number(prepaid) in August and will return to China in November. I have stopped paying now and my number is no longer in use. Do I need to go through other procedures? If I return to Canada in January 2024, can I continue to pay bills and use the original number?

 

Thank you!

Best answer by Dennis

Just turn off any Automatic top up and you should be fine.

https://www.koodomobile.com/en/help/topping-your-prepaid-account

 

Once yourbase plan expires, you still have 90 days to topup and reactivate your base plan.  If you exceed your 90 days, your sim and account will be permanently closed.

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1 reply

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  • Mobile Master
  • Answer
  • October 23, 2023

Just turn off any Automatic top up and you should be fine.

https://www.koodomobile.com/en/help/topping-your-prepaid-account

 

Once yourbase plan expires, you still have 90 days to topup and reactivate your base plan.  If you exceed your 90 days, your sim and account will be permanently closed.